Departmentalization by simple numbers
•Definition: group people who are to perform same duties under the supervision of a manager
Advantages:
•useful when it is the number of people that is critical to finish a task
Disadvantages:
•Low specialization
•Low efficiency
Departmentalization by time
•Group people based on time
Advantages
•Extended services
•Suitable when certain processes can’t be interrupted or certain expensive equipment can be used more than 8 hours a day
Disadvantages:
•Lacks supervision during the night shift
•Fatigue
•Affects coordination and communication among different shifts
Simple structure
•Characteristics:
–A low degree of departmentalization
–Wide span of control
–Centralized authority
–Little formalization
–A flat structure
–Inexpensive to maintain the structure
–A clear accountability
–Popular in small business owned and managed by same person
–Risky as the organization grows
Bureaucracy
•Characteristics:
–High specialized operating task
–Formalized rules and regulations
–A clearly defined hierarchy
–Level of managers are created to coordinate activities
•Divisional structure
–An organization is made up of self-contained units
–Characteristics:
•Each division is generally autonomous
•Central headquarters provide financial and legal services to the divisions
•Central headquarters coordinate and control various divisions
•Focuses on end results
•Headquarters concentrate on long-term and strategic issues
•Duplications of personnel and equipment
Matrix organization
•Definition: assign people from functional departments to work on one or more projects led by a project manager
Advantages
•Is oriented toward end results
•Professional identification is maintained
•Pinpoints product-profit responsibility
•Cross-functional coordination
Disadvantages:
•Conflict in organization authority exists
•Possibility of disunity of command exists
•Requires managers effective in human relations
Team-based structure
Definition: the entire organization consists of work groups or team that perform the organization’s work
Characteristics:
No rigid chain of command
Team member has authority to make decisions
Advantages:
•Is flexible
•Empower workers
•Encourages cooperation
•Oriented toward end results
Disadvantages:
•Lack of responsibility
•Central control may be difficult
•Requires managers effective in human relations
The Boundaryless Organization
•An organization that is not defined or limited by boundaries or categories imposed by traditional structures
•Characteristics:
–Minimize the chain of command
–Replaces departments with empowered team
–Participative decision-making
–Coordination among occupational specialties
•Functional structure
–An organization in which similar and related occupational specialties are grouped together
–Characteristics:
•Work specialization
•Minimizes duplication of personnel and equipment
•Follows principle of occupational specializing
•Simplifies training
•Furnishes means of tight control at top
Factors that affect structure
•Organizational factors
–Strategy (structure should fit organizational strategy)
•Growth strategy
•Stability strategy
•Retrenchment strategy
–Size and age
Larger organizations tended to be more specialized and standardized, and formalized but less centralized than smaller organizations
–Culture (i.e., a system of shared meaning within an organization that determines, to a large degree, how employees act)
•Strong culture substitute for the rules and regulations that formally guide employees
•Environmental factors
–Technology (i.e., the sequence of physical techniques, knowledge, and equipment used to turn organization inputs into outputs)
•Define organizational structure
•Define new roles (e.g., CIOs)
–Economic situation
•Strong/weak economy
•Dynamic/static economy
–Social/political situation
Building an effective organization design
•Align with organizational goals
•Make clear individual roles
•Make clear sub-goals and policies
•Be flexible
•Make staff work effective
–Make line listen staff
–Keep staff informed
•Recognize the importance of informal organization and grapevine
Evaluating effective organizational structure
•Effective two-way communication
•Align with organizational goals
•Clarify authority and responsibility
•Respond to environmental changes promptly
Why do we need organizational design?
•Achieve goals
•Make the best use of people’s experiences, knowledge, skills, and expertise, etc.
•Provide a smooth communication channel
•Reduce uncertainty
•Encourage cooperation