JOB PROFILE
Post: Support Worker
Grade:F3 – F5
Department:Care and Support
Reports to:Service Manager/Service Coordinator(or designated alternative)
Location:Birmingham/Warwickshire
Mission Statement
Friendship helps people live fuller lives. Our homes and support meet individual needs and create better neighbourhoods to live in.
Purpose of the Post
To enable people to live as independently as possible with dignity, promoting general wellbeing and respect for their wishes and preferences, by providing personal care and support in line with policies and procedures and individualised care and support plans
Key Results Areas(KRAs set out the results which must be produced if the post holder is to be successful in the role.) / Key Elements(Key elements are indicators of performance required to achieve KRA’s. The individual elements below may not apply in every situation, nor are they a complete and entire list)Support the IndividualMaximise the independence of people requiring support, enabling them to make real choices in how they lead their lives as a citizen in the local community. /
- Enable peopleto maximise their independence within their homes and the local community
- Enable people to maintain integration within the wider community, including social and personal interests
- Promote and enable individual choices in the support provided
- Adopt a non-judgemental approach and promote equality of opportunity and fairness of outcome
Provide Care & Support Give care/ support to people in line with agreed care plans/planned or unplanned support /
- Provide the full range of care and support at the primary location/serviceas well as across the organisations’ other care services as and when required
- Providefor all personal care needs, in line with individual care and support plans
- Ensurepeoples’ medication needs are met,prompting and/or administrating medication in line with the Medication Policy and care and support plans as required
- Carry out sleep-in duties as and when required.
- Maintain and respect all peoples’choices, privacy, confidentiality, dignity and independence, treating them as individuals
- Ensure that people are fully involved in identifying their own needs and planning their own support.
- Work as part of a team providing support, as well as lone work as required
Service provided Ensure a high quality service is provided to everyone /
- Act as key worker for individuals,writing and maintaining risk assessments and support plans where required
- Maintain accurate records of the support provided, as well as reporting and documenting any issues as they arise
- Promote effective communication with key internal and external contacts
- Work within Friendship’s policies and procedures.
- Build and maintain relationships with individuals and external agencies to encourage general wellbeing and social interaction
- Behave honestly, reliably and openly in all aspects of the job
- Undertake duties appropriate to the role
- Work flexibly on a 7 day rota including evenings, weekends, bank holidays and split shifts as required
- Abide by the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
Health & Safety
Ensure health & safety requirements are met. /
- Manage risk appropriately within the service
- Promotehealth & safety, safeguarding and wellbeing for self and others at all times
Tenancy Support
Monitor the security and maintenance of the building and ensure tenants are supported to sustain their tenancies /
- Ensure that individuals are supported in understanding and managing their tenancy, maximising their income, paying their rent and utilities, reporting repairs and using available facilities
- Promote the involvement of customers in all aspects of the service.maintain the security of the building
- Support and enable individuals who wish to move on to alternative accommodation
- Monitor and report any concerns relating to repairs and maintenance
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager. Duties may vary as and when localised procedures are updated or renewed with varying local authorities that Friendship works with.
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PERSON PROFILE
SUPPORT WORKER / Essential / Desirable / METHOD OF ASSESSMENTApp Form / Interview / Test
QUALIFICATIONS
- NVQ/Diploma level 2 in Health & Social Care or equivalent, or willing to work towards
- Certificate in Mental Health/Learning Difficulties or equivalent
EXPERIENCE
- Able to demonstrate understanding of the values required in the role
- Able to demonstrate experience of supporting individuals through paid work, voluntary or lived experience
- Able to demonstrate understanding of the skills required to deliver care/support
KNOWLEDGE
- Safeguarding knowledge and good practice
- A general awareness of Health and Safety requirements
SKILLS
- Good verbal and written communication
- Able to keep legible and accurate records
- Able to establish positive relationships
- Ability to empathise with people from all backgrounds and cultures
GENERAL
- Non-judgemental approach
- Flexible to adapt to different work demands
- Continuously strive to improve knowledge, skills and abilities
- People focused- “Can do attitude”
- Good listener
- Well organised
All employees are expected to work within all Friendship policies and procedures to provide a high quality service and in particular to always have a high regard for theEquality and Diversity Policy.
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff must respect the requirements set out in the Data Protection Act 1998.
To observe all of the Association’s Health and Safety policies, procedures and processes and take all reasonable care to promote Health and Safety for all.
Employee Name / Date of IssueSigned by Employee / Date
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