PRESS RELEASE
- FOR IMMEDIATE RELEASE -
Denver Post Contracts with KM² Solutions Call Centers
San Pedro Sula, Honduras – January 18, 2013. The Denver Post and several of its other Colorado Newspapers have contracted with KM² Solutions for inbound customer service calls and outbound retention calling.
“As we looked at the most efficient and effective ways to run our business, KM²’s business model allowed us to achieve our goal of providing excellent customer service to our readers, while helping to reduce costs” according to Bill Reynolds, Senior VP of Circulation and Operations at The Denver Post.
“We chose KM² after visiting their Honduras site and meeting the management staff and agents on other newspaper campaigns. The professionalism, energy, engagement, and excitement to be part of KM² was evident from everyone we had interaction with during our visit. The technology, quality controls, and reporting tools are top notch and user friendly, and offer live monitoring to ensure that service level expectations to our readers are being achieved or exceeded.” Bill concluded, “we view KM² as an extension of our operation and we are excited about partnering with them to provide a positive customer experience to our readers.”
Senior Advisor Stacy Bagal commented, “We are very pleased to welcome the Colorado Newspaper Group to KM² and look forward to providing world class call center production.”
KM2 Founder and CEO David Kreiss stated, “We are delighted to continue to expand our presence in the publishing market with The Denver Post and several of its other Colorado Newspapers. This is exactly the type of business that we are aggressively targeting to fuel the growth of the company. We have found success in this market due to our highly skilled talent pool in Honduras where all our agents are accent neutral bilingual, well educated and have great customer interactions skills”.
About KM2 Solutions
KM2Solutions provides clients with near shore contact solutions from three contact centers in the Caribbean - St. Lucia, Barbados, and Grenada. The company also has a presence in Latin America with another large center providing bilingual solutions in San Pedro Sula, Honduras. KM2 provides cost-effective solutions for customer care, telesales, collections, and customer support services through voice, chat and email.
The Denver Post is a brand of Digital First Media
About Digital First Media
Digital First Media is headquartered in New York City, and jointly manages MediaNews Group and Journal Register Company. Digital First Media reaches 61.5 million Americans each month through more than 800 multi-platform products across 18 states.
About MediaNews Group, Inc.
MediaNews Group, Inc. is the nation’s second largest newspaper company as measured by circulation, with headquarters in Denver, Colorado. MediaNews Group and its affiliated companies publish 57 daily newspapers and more than 100 non-daily publications in 11 states.
About Journal Register Company
Journal Register Company is a leader in local news and information in 10 states. The Company’s more than 350 multi-platform products reach an audience of 21 million people each month. For more information visit the company website at