Advisor Certification Training Outcomes / Process Outcomes / Student Learning Outcomes if Achieved
1 / Be able to use Banner to identify and respond to student needs / Teach students to use banner
Use banner to engage in the advising process /
  1. Use banner and other electronic resources to register for classes, engage in degree planning, and assess one’s own progress

2 / Assist students to understand and navigate policies and procedures with minimal dependence on resources and materials / Explain and describe policies and procedures / Satisfaction
3 / Collaborate broadly with other professionals to assist students / Serves institutional/organizational outcomes
4 / Increase ability to communicate information so as to facilitate student understanding and action / Effectively communicate information to students so as to facilitate all student learning outcomes
5 / Create materials to facilitate the advising process / Provide students with resources that contribute to student knowledge, awareness, success and development
6 / Demonstrate effective advising, coaching, and counseling skills. Demonstrate empathic listening and inquiry skills. / Engage in effective advising, coaching, and counseling skills.
Engage in critical thinking with student
Coach students regarding how to communicate effectively with other campus professionals /
  1. Demonstrate proficiency in critical thinking, decision-making, goal setting, etc.
  2. Demonstrate an openness to diverse ways of thinking, being, etc.
  3. Examine one’s own ways of making meaning and understanding
  4. Motivate/empower oneself to act instead of react
  5. Communicate effectively
  6. Demonstrate persistence and follow through
  7. Demonstrate the ability to change

7 / Effectively develop and maintain productive working relationships / Teach students how to engage in effective professional relationships /
  1. Interact effectively with instructors

8 / Effectively navigate and use resources on the UVU website and UVLink to find relevant information and to assist students / Means of achieving other goals
Teach students to do so
9 / Effectively encourage and assist students to define and integrate their educational and career goals / Effectively encourage and assist students to define and integrate their educational and career goals /
  1. Develop a comprehensive educational and career plan including curricular and extracurricular components that is aligned with student goals and objectives
  2. Articulate a sense of purpose with regards to education and future career

10 / Use career resources to help students acquire knowledge about self and Career Market / Use career resources to help students acquire knowledge about self and Career Market
Engage in exploration activities to learn about self towards goal establishment /
  1. Demonstrate an understanding of self in relation to skills, interests, values, etc.

11 / Exhibit professional customer service skills / Exhibit professional customer service skills
Develop rapport with students /
  1. Know that they can talk to an advisor about anything

12 / Facilitate effective referrals to broaden resources in relation to student needs. / Give effective referrals /
  1. Reveal an understanding of emotional and physical health related resources
  2. Know college and community resources needed to address needs and concerns and goals

13 / Have a knowledge of personalized, intrusive, seamless advising that informs your practice. / Specific to the advisor
14 / Develop a plan for ongoing professional development within the Performance evaluation process. / Specific to the advisor
15 / Develop knowledge of student development theory that informs your practice as an advisor. / Demonstrate an understanding of student developmental needs that informs practice
16 / Demonstrate an increased knowledge of your values, strengths, and weaknesses as an advisor and know how to leverage this knowledge. Be able to check your own biases and step outside of your comfort zone to assist students. / Training, development, and self reflection
17 / Perform transfer credit evaluations / Perform transfer credit evaluations / See 12
18 / Possess skill in use of office equipment, computers, and software / Facilitates all processes
19 / Resolve conflicts that students are experiencing within themselves and with others. / Coach students with regards to managing stress and conflict in their lives /
  1. Demonstrate the ability to effectively manage emotions and conflict
  2. Manage personal stress through effective coping
  3. Demonstrate self confidence and efficacy

20 / Assist students to develop effective degree plans that take into consideration a students personal challenges, strengths, goals, values, etc. / Assist students to develop effective degree plans that take into consideration a student’s personal challenges, strengths, goals, values, etc. / See 12, 3, 6, 14
21 / Teach students to engage in behaviors that contribute to success in college based on personalized need. / Teach students to engage in behaviors that contribute to success in college based on personalized need. /
  1. Know and accept personal limitations
  2. Effectively follow a course outline to graduation
  3. Achieve balance through effective time management
  4. Maintain important records
  5. Recognize the importance of personal health in relation to exercise, relaxation,sleep, good nutrition, and the dangers of substance abuse
  6. Budget money effectively
  7. Engage in and value hard work
  8. Value Responsibilityand ownership of experiences and choices

22 / Understand the context of higher education and UVU and be able to effectively guide students and perform your job within it. / Teach students to understand the culture and environment at UVSC and the broader higher education community /
  1. Understand the cultural environment of UVSC
  2. Value education (including general education), diversity, and responsibility

Student learning outcomes

Spiritual

1)Value:

  1. Service to others

Emotional:

1)Do

  1. Demonstrate empathy for others

2)Value

  1. Trust and relationships

Mental:

Extra-personal

1)Know

  1. Networking resources

2)Do

  1. Create networks/personal board of directors
  2. Perception management

3)Value

  1. Relationships
  2. Ethic of service
  3. Interconnectedness
  4. Sacrifice for future
  5. Security/sustainability
  6. Personal integrity