Volunteer Role Description

Customer Services Team Volunteer

Company Name / Whizz-Kidz
Company Profile / Whizz-Kidz is a national children’s charity with a mission to transform the lives of disabled children and young people.We work to change these young lives by providing the vital equipment, support and life skills they need.Young disabled people are central to everything we do and we strive to include their needs, voices and experiences in all our work – giving them responsibility to help shape what we do.
Location / Whizz-Kidz HQ, Victoria, London
Role Title / Customer Services Volunteer
Role Description / As our Customer Service Volunteer you will take responsibility for supporting the team with administrative processes in regards to equipment provision, Children and Young People’s Services. You will be working with various members of staff across the charity and will gain a good insight into the workplace as well as administration processes and the workings of a charity.
You will have the opportunity to develop excellent customer service and administrative skills, and will require a confident telephone manner and good knowledge of Microsoft packages. You will work as part of a supportive team, but will also require the ability to work independently and have the confidence to work from own initiative or with others to deliver work timely.
Main Tasks / You will be required to carry out various administrative tasks for the Customer Services team including but not limited to:
  • Client calls to obtain equipment provision information
  • Process applications
  • Data input
  • Draft letters to families
  • Prepare, update and post Club paperwork
  • Answering telephones & making calls to venues/families
  • Research to support service delivery
  • Ad hoc admin skills

Skills and Experience needed /
  • Confident telephone skills
  • Enthusiasm
  • Excellent communication skills
  • Self-motivated, able to work without too much direction
  • IT literate. Especially use of Microsoft Excel, and ability to work with spreadsheets
  • Experience of using a database is preferred but not required as training will be provided.
Training will be provided. The successful volunteer will need to go through a DBS check before they can start this position.
Method of application / Send CV with covering letter to:
Length of Placement / Flexible
Working Hours / Flexible
Start date / Deadline for applications / ASAP
Remuneration / This is a voluntary position, travel card plus up to £5 per day for food covered.
Address / Portland House, Bressenden Place, London, SW1E 5BH
Telephone / 0207 798 6141/ 0207 798 6132
Placement Supervisor / Hannah
Job Title / Customer Services Team Leader
Website /