Shire of Kulin – Customer Service Officer
Customer Service Officer – Full time
All applicants, including those who may only be able to work part-time flexible hours, are encouraged to apply. Please outline your availability in your application.
We are currently seeking an enthusiastic team member with a strong customer service focus to join our frontline customer service team. Applicants should possess well developed computer skills, knowledge of administrative procedures and the ability to provide a high level of customer service. While previous experience in a similar position will be well regarded, all enthusiastic and motivated persons are encouraged to apply. Key duties will include front counter, telephone and email enquiries, receipting of monies, assisting with accounts receivable and other accounts duties, records management and other administrative duties as required.
Interested applicants should contact Cassi-Dee Vandenberg on 9880 1204 to discuss the requirements of this position. A Position Description is available at the Shire Office or on our website and email enquiries are encouraged to Cassi-Dee Vandenberg on Applications including copies of two current references or names of two referees should be addressed to the undersigned and received by Friday the 3rd of June 2016.
‘PRIVATE AND CONFIDENTIAL’
Deputy Chief Executive Officer
Shire of Kulin
PO Box 125
Kulin WA 6365
INFORMATION FOR APPLICANTS
Thank you for your interest in the advertised vacancy. This documentation provides information to assist you in preparing your written application and to plan for the selection interview. Also enclosed is a Position Description.
Selection involves a written application, an interview and reference checks. Shortlisted applicants will also undergo a medical examination. A national (Federal) police clearance certificate is also required.
Please ensure the Shire of Kulin receives your application by the closing date in the advertisement. Late applications will not be accepted unless prior arrangements have been made with the Deputy Chief Executive Officer.
Your application should comprise of the following documents.
1.)Covering Letter – A summary of your background and suitability to the position should be addressed in the covering letter.
2.)Resume which comprises of:
-A summary of your employment history starting with the most recent position. Please include dates, name of employer, position title and a brief outline of tasks that were required in each position.
-Relevant training and qualifications attended.
-A photocopy of relevant qualifications.
-Any activities you have undertaken outside of work which are relevant to the position you are applying for.
3.)Referees
-Provide the names and contact details of two work related referees.
-Describe the nature of your working relationship.
-Please contact your referees for approval before nominating them.
POSITION DESCRIPTION
1.)Primary Function of Role
The position will provide confidential and timely office support services within the administration section.
2.)Key Duties and Responsibilities
-Provide administration assistance within the section in particular to the Customer Services Officer as required.
-Provide clients with a point of contact for customer enquires through the front counter, telephone and email with a professional manner
-Assist with receipting of customer payments.
-Calculate end of day takings.
-Assist with arranging cheques, money and documentation for daily banking
-Provide administration services to the organisation in line with established Shire guidelines, policies and procedures.
-Log and distribute all incoming mail (e.g. Enter on Synergy, photocopy / scan and distribute).
-Responsible for ordering and distributing stationery equipment.
-Oversee and maintain the promotional materials on notice boards.
-Records management activities as necessary.
-Maintain a high level of personal ethics relating to confidentiality and privacy provisions associated with the Shire’s Records Management System.
-Undertake daily filing of Council’s documentation.
-Other tasks as required.
3.)Selection Criteria
Essential
-Sound interpersonal, public relations and customer service skills, with the ability to liaise with all levels and work in a team environment.
-Well-developed verbal communication skills.
-Proven time management skills, with the ability to work under pressure, and be well organised.
-High level of numeracy and accuracy skills.
-High level of computer literacy and proficiency including use of Microsoft Word, Excel and Internet applications.
-Hold a C Class driver’s license.
-Working knowledge of the local community and Local Government functions
-Previous experience in a front counter customer service role
Shire of Kulin – Customer Service Officer Position Description (March 2016)