GALILEO

Guide to issuing group tickets

Creating group PNR……………………………………………………………………………………………………………………………p.1

1. Creating group name……………………………………………………………………………………………………………p.1

2. Booking seats………………………………………………………………………………………………………………………p.1

3. Contact field……………………………………………………………………………………………………………………….p.2

4. Required SSR elements…………………………………………………………………….………………………………….p.2

5. Required OSI elements…………………………………………………………………………………………………………p.3

6. Other required elements……………………………………………………………………………………………………….p.4

How to work with group PNR……………………………………………………………………………………………………………..p.5

Modifying group PNR before ticket issuance……………………………………………………………………………………….p.10

Issuing tickets based on group PNR…………………………………………………………………………………………………….p.11

Modifying group PNR after ticket issuance……………………………………………………………….…………………………p.12

Additional information……………………………………………………………………………………………………………………….p.13

Creating group PNR (using GDS Galileo)

The rules of booking group carriages for other GDS can be found on:

- Aeroflot’s official website www.aeroflot.ru in the For Agents section à Information à Rules and Instructions à Group Carriages.

The rules of working with “Sirena Travel” are on the system’s website http://www.sirena-travel.ru/ in the Instructions section à Instructions for agencies à Additional instructions for air ticket sales:

Instruction on booking groups for SU flights using AK session (13.03.2012)

Instruction on booking groups for SU flights using TCH session (13.03.2012)

The instruction for TCH agents can also be found on SU information pages in IS “ИСТОК 2”.

Required PNR elements

1. Creating group name

N.G/ 20GROUPNAME

where:

N.G/ request code

20 number of passengers in the group

GROUPNAME name of the group

2. Booking seats

Minimum group size - 10 (there can be exceptions, so always check the fare rules)

Maximum group size - 50*

*if the group consists of more than 50 passengers, it is necessary to create several group PNRs with a mandatory indication of the total number of passengers and a list of all PNRs (in SU system) created for this group.

See section 5 Required OSI elements (paragraph 5.3) below.

Available Seats from the Seat Availability Screen

N20G2LL

where:

N request code

20 number of passengers in the group

G booking class

2 line number of flight

LL waitlist status

3. Contact field

The agency’s phone number must be entered in the first line using the following format:

P.MOWT*74951234567

where:

P. request code

MOW code of the city in which the issuance phone is located

T agency’s phone number ID

79451234567 agency’s phone number

4. Required SSR elements

4.1. Group fare request

SI.SSRGRPFSU_NET EUR 300

where:

SI.SSRGRPFSU_NET request code

EURcurrency

300requested fare

Important:

You have to put a space after «NET» and after «EUR».

4.2. Agency ID

SI.SSRGRPSSU_IATA 99999999

where:

SI.SSRGRPSSU_IATA request code

99999999agent's IATA number or agent’s validation number

Important:

You have to put a space after «IATA».

Do NOT put spaces in the number.

4.3. Group type

SI.SSRGRPSSU_ TYPE ART

where:

SI.SSRGRPSSU_ TYPE request code

ART 3-digit group type code

Important:

You have to put a space after «TYPE».

Group types:

CODE / DESCRIPTION
ART / ARTS
CON / CONFERENCES
COR / CORPORATE
TUR / TOURISM
CRU / CRUISES
EDU / EDUCATIONAL
GVM / GOVERNMENT
MIL / MILITARY
REL / RELIGIOUS
SPR / SPORTS
YTH / YOUTH
SNR / SENIOR CITIZENS
HOL / HOLIDAYS
DEP / DEPORTATION
INC / INCENTIVE TOUR
CIV / CIVIC
SCH / SCHOOLS
WOR / WORKERS

Important:

SSR elements are strictly formalized. Using floating text is not allowed.

If at least one of the listed SSR elements is missing, the group request will not be processed.

5. Required OSI elements

5.1. Agency name

SI.SU*AGENCY

where:

SI.SU* request code

AGENCY full name of the agency

5.2.Agency’s contact e-mail address

SI.SU*EMAIL agency//agency.ru

where:

SI.SU*EMAIL request code

agency//agency.ruagency's contact e-mail address

Replace «@» with «//».

If «_» (underscore sign) is used in the address, it should be replaced with «..».

Important:

You have to put a space between «EMAIL» and the agency’s e-mail address.

5.3.Enter remark if group size is more than 50 persons

SI.SU*TCP120WITH PNRCPRKJD CPRKJM

where:

SI.SU*TCPrequest code

120the total number of passengers in the group

СPRKJD CPRKJMthe numbers of the airline’s bookings (№RLOC from SU system), other than the given PNR, into which the group is split.

5.4.Response to the fare offered by the airline

SI.SU*S CENOY NET450EUR SOGLASNY/29JUN12

or

SI.SU*ACCEPT NET450EUR /29JUN12

where:

NET450EURthe fare offered by the airline

29JUN12 response date

5.5. The advance payment (deposit) document number

SI.SU*МСО 5554011571291/ 5850EUR or

SI.SU*VMPD 5552013384582/ 5850EUR

where:

МСО 5554011571291МСО number (for direct agents)

VMPD 5552013384582vМPD number (for ARC agents – only if it’s not technically possible to issue EMD through GDS)

5850the amount of advance payment for the group

EURthe currency of the established NET price

Note for BSP agents: when registering an EMD deposit or when issuing a ticket for «DEPOSIT PREPAYMENT» (see instructions «Registering the pre-payment (deposit) for group bookings from 01.11.2014» in the «For agents – members of BSP Russia» section), it is not required to enter the OSI element with EMD number or the ticket for «DEPOSIT PREPAYMENT». That’s because when EMD is created in the same PNR, the information will be automatically displayed in PNR and will be seen by the airline.

If the group consists of more than 50 passengers and if it was booked in several PNRs, you need to create a separate EMD (or a «DEPOSIT PREPAYMENT» ticket) for each portion of the group.

It is prohibited to create an EMD separately from the group PNR, since in this case, the booking may be cancelled due to the absence of information on EMD in the required format.

You also have to enter all additional information about the group in the OSI elements:

а) an alternative carriage option with the offered fare;

b) a possibility of changing carriage dates;

c) a possibility of splitting a large group to be transported on different flights and/or on different dates.

Important: You are allowed to enter no more than thirty SSR/OSI elements in PNR during one transaction. Then you have to use the E format to close PNR and reopen it. That’s because the amount of information being transferred to the airline’s system, upon finishing the transaction using the E format, is limited. If you exceed that maximum, some of the data may be lost.

6.Other required elements (standard format).

6.1. Time limit

Important:

The airline bears no responsibility for the cancellation of seats in a group booking if it occurred as a result of the agent setting a time limit with the automatic cancellation function.

6.2. Received from

6.3. End transaction

6.4.Entering passengers’ names

Important:

Entering the names of passengers traveling on Aeroflot flights into group PNRs BEFORE the route is confirmed (i.e. the confirmed HK segment status) is strictly prohibited!

After receiving status confirmation, enter the names of passengers in a standard format.

It’s prohibited to enter more than five names during each transaction. That’s because the amount of information being transferred to the airline’s system, upon completing the transaction, is limited. If you exceed that maximum, some of the data may be lost. You need to enter 5 names or less per each transaction, then close PNR using the E format, and then reopen it.

*N format is used to alphabetically display the names of passengers in PNR.

The passengers’ phone numbers should be entered strictly in accordance with the established «Method of entering passengers’ contact data» (which can be found on Aeroflot’s official website www.aeroflot.ru in the For Agents section à Information à Rules and Instructions à Instructions).

Group fare rules

The rules of applying confidential net fares for one-time groups on Aeroflot flights

and

The rules of applying confidential net fares for one-time groups on Aeroflot flights from Moscow and points in Russia to Beijing, Shanghai, Guangzhou for bookings created on the Russian territory

can be found on the official website in the For Agents section à Information à Rules and Instructions à Group carriages

How to work with group PNR

Economy class groups should always be booked in code G.

Comfort class groups should always be booked in code A.

Business class groups should always be booked in code D.

It’s up to the airline to decide which booking code to confirm, in accordance with the offered fare (i.e. another code may be put in place than the one initially booked).

Attention!

If you correctly enter all of the required elements, the group bookings will be automatically sent to Aeroflot.

Fee proposal from the airline is displayed in the VR remark, for instance:

VRMK-VI/ASU*SU100/2SEP-SU101/5SEP NET450EUR 28JUN/CRC

Since the processing of group bookings is done manually, you shouldn’t wait for PNR to be changed immediately. As a rule, a reply on the offered group fare should be received within 72 hours.

Response to the offered fare must be entered in PNR’s OSI element (see 5.4).

When confirming a group more than 14 days before departure, Aeroflot sets a time limit (deadline) to allow the agent to make an advance payment for each confirmed seat in the group. The amount of deposit is calculated at the full fixed fare* for an adult passenger (not considering CH discount) regardless of the actual number of children in the group.

* For agents in Russia, the confirmed fare includes base commission;

For agents in CIS countries and abroad, the confirmed fare does not include base commission or other types of bonuses.

When registering a deposit, you have to specify the payment amount in the currency of the confirmed fare and the equivalent in the currency of the deposit.

Deposit amount = fare x 20%* x number of PAX x exchange rate on the day of deposit payment.

* Unless the rules stipulate other amount of advance payment

Calculation example:

Confirmed fare – 200 EUR, number of passengers – 15, rate on the day of deposit payment – 65 rub.

200 х 20% х 15 = 600 EUR

600 х 65 = 39000 RUB

When confirming a group less than 14 days before departure, Aeroflot right away sets a time limit for ticket issuance, in which case, there’s no need to make a deposit payment.

Important:

Direct agents (agents who do their work on the basis of a direct agency agreement) register an advance payment (deposit) by means of an MCO.

Instruction on how to fill an advance payment MCO for group carriage can be found on the official website in the For Agents section à Information à Rules and Instructions à Group carriages.

ARC Agents register the deposit through EMD-S (if it’s not technically possible to issue an EMD in the GDS used, it’s allowed to issue a vMPD).

BSP agents register the deposit through EMD-S or by means of issuing a ticket for «DEPOSIT PREPAYMENT»*.

*registering the deposit by means of issuing a ticket for «DEPOSIT PREPAYMENT» is allowed only before the EMD functionality is enabled (Currently, the EMD functionality is connected to GDS Sabre families (1S-Sabre/1F-Infini/1B-Abacus), Travelport (1G-Galileo/1V-Apollo/1P-Worldspan) and 1A-Amadeus).

You can find the following instructions on the website in the «For agents – members of BSP Russia» section:

- Instruction on registering an advance payment using EMD GDS functionality

- Instruction on registering an advance payment by BSP agents (before EMD GDS functionality is enabled)

In case the OSI element is absent in PNR by the set date with information on МСО/vMPD number or the issued EMD («DEPOSIT PREPAYMENT» ticket), the group will be cancelled without additional notice.

If information on the deposit payment is entered in PNR earlier than the airline’s set time limit, this information will be processed in the course of 1-2 days following the specified date. The time limit for making a deposit payment will be replaced with the time limit for ticket issuance.

You shouldn’t request the airline to process a booking earlier than the established deadline, unless you need to issue tickets beforehand.

Aeroflot sets the time limit for ticket issuance in accordance with the Confidential net fares application rules for one-time groups on Aeroflot flights. Confirmed fare tickets are issued on the basis of a telegram sent from and signed by the Director of NRMD*. The number of this telegram must always be specified in the ticket. The telegram’s number may also be obtained after Aeroflot enters the SSR element in PNR.

*Network and Revenue Management Department of PJSC “Aeroflot”

An example of RDMOWUGSU permission telegram:

______

QN MOWUGSU CPYXXXX MOWRASU

.MOWUGSU 121419 @A0114460

RE PNR ABCDEF

AGENT "TESTTOUR " IS ALLOWED TO ISSUE 40A/TICKETS

ON ROUTE SVO-LCA-SVO SU2072/11NOV-SU2073/15NOV

IN ACCORDANCE WITH THE RULES OF APPLYING CONFIDENTIAL

NET FARES FOR ONE-TIME GROUPS.

COSTX 1 A/TICKET NET200EUR + TAX.

PREPAYMENT – 5551111111111.

NRMD DIRECTOR -

______

where MOWUGSU 121419 – telegram’s number which should be entered in the ticket’s endorsement field.

COSTX 1 A/TICKET NET200EUR + TAX – means that taxes should be added to the confirmed fare.

When a fare is confirmed on routes with unified (flat) fares, taxes are not specified in the ticket cost. This means there’s no need to add them.

An example of a permission telegram for the route with unified (flat) fares:

______

RE PNR DGTMNX

AFL AGENT “TEST TRAVEL” IS ALLOWED TO ISSUE 65 A/TICKETS

ON ROUTE SVO - SIP SU1636/5MAR

IN ACCORDANCE WITH THE RULES OF APPLYING CONFIDENTIAL

NET FARES FOR ONE-TIME GROUPS.

COSTX 1 A/TICKET -9350RUB.

PREPAYMENT - 5551111111111

NRMD DIRECTOR

______

It's forbidden to issue tickets without indicating the permission telegram’s number!

(Otherwise, you’ll get an ADM, in line with the ADM policy of PJSC “Aeroflot”).

Issuing tickets beforehand.

If it’s necessary, you are allowed to issue tickets beforehand.

To get the permission telegram before the airline’s established time limit, you need to add a floating text remark to PNR’s OSI element requesting a resend to address.

Tickets must be issued no later than the time limit set for the deposit payment.

Important:

Confirmed PNR tickets must not be issued past the deadline set by the airline.

In case of group PNR refusal, the agent must cancel the PNR using the cancel format for the entire route and no later than the time limit set by the airline.

After ticket issuance you need to refund MCO/vMPD/EMD while collecting the fines, as demanded by the fare rules (if applicable).

If the group size is more than 50 passengers and a separate MCO/vMPD/EMD has been issued for each portion of the group, the fine should be collected from the amount of MCO/vMPD/EMD of the corresponding PNR, which is used to cancel the seats.