/ WorkSource Advisory Team

Create a WorkSource Technology portfolio that focuses on the right things, at the right time, in the right way.

Purpose / Membership
The WorkSource Technology Governance process is established for ESD and WorkSource partners to efficiently and effectively oversee and prioritize technology tools and services to support WorkSource staff and customers. / Chief Technology Officer, Workforce Information and Technology Services (WITS)-Chad Stoker
WorkSource IT System Manager, WITS-Christa Castanon, Co-Chair
WDC Manager/Supervisor-Deborah Howell
WDC Technical/Power User-Kathy Gross
WDC Customer Facing Staff-Cynthia Garcia, Benton Franklin
WDC Customer Facing Staff-Malinda Bjaaland, Northwest
WorkSource Training Manager, WITS-Leah Jaggars
Systems Performance Manager, WITS-ArabieJaloway
System Performance Representative, WITS-Carol McGuire & Carri Callaghan
Business Analyst, WITS-Mary MacLennan
Business Systems Manager, Employment Connections (EC)-Eric Lee, Co-Chair
EC Representative-Lynn Aue
Employment System Policy Representative-Elise Rowe
Employment Monitoring Representative-Karen Downing
Communications Deputy Director-Bill Tarrow
Non-Voting Members
Executive Operations Manager, WITS-Karen Bailey
Infrastructure and Operations Manager, WITS-David Bright
IT Customer Service Manager, WITS-Kathe Hewitt
Monster Business Analyst-TBD
Monster Project Manager-Joanie Linder
Monster Program Managers-Sangeetha Agarwal & Michael Bakhtiar
ESD Project Manager-Allyson Ross
Data Sharing and User Access, WITS-Maddie Veria-Bogacz
Program Subject Matter Experts as needed
Team Expectations / Decision Making
  • Three Co-Chairs will be named and voted on by the team, one from WITS, one from EC, and one from the WDC.
  • Ensure work priorities are aligned with technology solutions that meet the needs of job seekers, employers, and staff.
  • Confluence and JIRA will be the team’s artifacts for tracking bugs, enhancements, change requests and decisions. No Pii and proprietary information shall be posted to these sites.
  • Maintain all decisions in a decision log.
  • Evaluate, prioritize, and approve proposed technology work efforts to include bug prioritization, report products and system enhancements of the case management and job match (WorkSourceWa.com) system.
  • Evaluate and approve proposed technology software and hardware solutions.
  • Review and recommend updates to established priorities, as needed.
  • Encourage and ensure external partner and business sponsorship of technology work efforts.
  • Monitor technology work efforts, and assist in the identification and resolution of issues, risks, and problems.
  • Encourage a collaborative work environment across divisions, WorkSource offices, and Workforce Development Councils.
  • Inform agency participants and stakeholders of WITS work priorities.
  • Share pertinent information with the WorkSource Steering Committee.
  • Provide input and reviews of project work plans and schedules.
  • Review requests for budget increase, scope changes, and/or schedule extensions; to be forwarded to WorkSource Steering Committee for final approval.
  • Serves as Change Control Board, making recommendations on minor change requests impacting scope and schedule and forwarding major changes to the WorkSource Steering Committee for final decision.
  • Escalate IT security concerns to Chief information Security Officer (CISO).
Additional Team Expectations:
  • Listen to Others
  • Embrace healthy conflict
  • Good, solid leadership
  • Ability to focus (minimal distractions)
  • Be accountable (buy in and commitment)
  • Open minded
  • Be flexible
  • Willing to compromise
  • Stick to guns
  • Respectful, trust, humility,
  • Effort, participation, invested
  • Open to learning
  • Humor, have fun!
  • Common/shared goal
  • Clear communication
  • Take pride
  • Reflect back on charter often and when needed
/ Enhancements requiring a decision are discussed, considered, and voted on by the WorkSource Advisory Team and forward any monetary implications to Steering Committee.
Provides expert input to decisions.
WorkSource Advisory Team must reach consensus on decisions.
Unresolved issues will be escalated to the Steering Committee for final resolution.
Meetings
  • The WorkSource Advisory Team will meet weekly for an hour and a half.
  • Advisory discussions are limited to topics on the meeting agenda.
  • Webex or Skype session will be set up for those unable to attend in person.

Out of Scope / Work-Effort Categories
•Propose enhancements or changes outside of the ESD IT Governance Process.
•Decisions related to normal WITS operations or operational support work efforts.
•Naming Monster and WITS staffing resources. / Maintenance and Operations: Includes system support, resolution of production problems, reporting, routine technology maintenance, and administration.
Projects: Includes requests for new systems or services, reports, enhancements to existing systems, changes to existing functionality, and technology upgrades.

Effective March 13, 2018