TO BE COMPLETED AND RETURNED TO CSPM ONLINE AT:
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If you require any assistance with the completion of this form, please contact CSPM
RECEIPT DATE: 16 September 2010 RESPONSE IS DUE 20 DAYS FROM DATE RECEIVEDOFFICER: Rod Willis DATE FULL REPLY SENT: ______
REF NO: 036067 CUSTOMER NAME: Mr Nick Panchaud
ENQUIRY START DATE 16 September 2010
SITE/SUBJECT: Mis-filling of motor vehicles with the wrong fuel -FOIMis-filling of motor vehicles with the wrong fuel is a major issue
in the UK with the costs of doing so ranging from £300 for a simple
drain and flush through of the tank to over £5000 for those
unfortunate enough to irreparably damage their engine. The AA has
estimated that 150,000 such events occur each year. In addition,
there is a heavy cost in terms of missed appointments and
inconvenience.
Q1. Please provide the number of diesel vehicles currently operated
by the Council and the number of occasions any of these vehicles
has been misfilled with petrol requiring unscheduled servicing
during each of the last two years.
Q2. Please provide the total direct cost associated with the
mis-fuelling events.
Q3. If the motor vehicles are owned/maintained by a leasing company
please provide the name of the leasing company.
Michael Jordan / Customer Services
Director of Environment / Environment Department
The Civic Centre, Pavilion CF
Lampton Road, Hounslow, TW3 4DN
Mr Nick Panchaud / Your contact is: / Rod Willis
Web: /
/ Email: / Rod.willis@hounslow.
Gov.uk
Our ref: / 036067
Your ref:
Date: / 24 September 2010
Dear Mr Panchaud
RE: FREEDOM OF INFORMATION AND/OR ENVIRONMENTAL INFORMATION
I am writing with regard to the information you requested under the Freedom of Information Act 2000 and received in this department on the <Receipt Date>.
Information Requested
Mis-fueling of diesel vehicles:- All Council Fleet Vehicles refill at our bulk diesel fuel tank storage facility at our Bridge Road Depot. (Please note only diesel fuel stored on site)
We have no history of vehicles being mis-fueled.
Confirmation that the information is/is not currently held by the London Borough of Hounslow
The information is held by Vehicle Fleet Management department
Exemptions which apply to this information
None
Fees to be paid
None
Most of the information that is provided in response to Freedom of Information Act 2000 requests will be subject to copyright protection. In most cases the copyright will be owned by The London Borough of Hounslow. However, the copyright in other information may be owned by another person or organisation, as indicated in the information itself.
Use of information
You are free to use any information supplied for your own use, including for non-commercial research purposes. The information may also be used for the purposes of news reporting. However, any other type of re-use, for example, by publishing the information, using it for marketing purposes or issuing copies to the public will require the permission of the copyright owner.
For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.
How to complain
Should you feel that we have dealt with your request for information inappropriately or failed to take appropriate action within a reasonable timescale, please do not hesitate to contact the Customer Services Team within the Environment Department by email or by letter at the above address.
Should you remain dissatisfied following the review under the complaints procedure I would advise you that you have theright to complain to the Information Commissioner under Section 50 of the Freedom of Information Act 2000. Contact details for the Information Commissioner are as follows:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Fax: 01625 524 510
DX 20819
The Information Commissioner has also produced a guide "Your Right to know: how to complain" which is available from the publications line on 08453 091091 or
If you need to contact the department about this matter, please quote the above reference number.