Conflict Dynamics Profile Two Day Certification Workshop

Delivered by: Oak Conflict Dynamics Ltd

24th & 25th October, 2016

Royal Marine Hotel Dun-Laoghaire, Dublin

Effective conflict management skills are crucial for employers, managers and leaders, leading to greater conflict resolution, productivity, performance management, employee engagement and talent retention. The Conflict Dynamics Profile assessments provide an innovative essential tool kit for conflict management professionals working in this field wishing to enhance their clients’ skills and conflict competence.

The unique Conflict Dynamics Profile (CDP) is the only diagnostic tool in the market that focuses on behaviours. This Workshop will be delivered by the CDP Master Trainers for both Ireland and the UK.

The CDP assessments are powerful tools for building awareness of how we respond to conflict in the workplace, and how we can improve on behaviours that cause us the most difficulty. They provide us with extraordinary clarity about our own conflict triggers or ‘hot buttons’ and the extent to which we use constructive and destructive behaviours when we are in conflict. These user-friendly processes provide accessible and clear data for users, enhancing their self -awareness and emotional intelligence leading to greater conflict competence.

There are three versions of the CDP: the CDP-Individual, the CDP- 360 and the CDP Team. The CDP-I is a ‘self-report’ completed only by the user themselves, the CDP-360 is a full spectrum tool completed by the user but also by their boss, peers and direct reports. The CDP Team is constructed using the aggregated results of the CDP-Individual reports of each team member.

The CDP tools are being used to great effect in mediation and in the training and coaching of employers, managers and leaders, in Ireland and in the UK. The Conflict Dynamics Profile provides clear direction to users on how to become conflict competent thereby achieving positive outcomes to workplace conflict. They must however be administered by certified professionals only, who can interpret and analyse the data effectively, working through to a personal development plan for each user.

This two-day Certification Workshop is designed to train participants in the application and interpretation of the Conflict Dynamics Profile assessment tools, leading to Certification.

Who should attend:

This workshop is open to Mediators, HR Professionals, Business Consultants, Business Coaches, Conflict Management Coaches, Trainers, and others involved in dealing with the challenges of workplace conflict. This workshop will train you in how to use the CDP assessments with individuals and groups in mediation, training and coaching situations, to enhance their conflict competence leading to more effective conflict management and resolution.

Workshop Objectives:

This workshop will provide participants with:

· An understanding of the Conflict Dynamics Model, its history, research and key principles

· The knowledge and skills required to use the Conflict Dynamics Profile – Individual, the Conflict Dynamics Profile 360 and the Conflict Dynamics Team assessment tools to a standard which prepares them for Certification

· Self-awareness of your own triggers and behaviours during conflict and the importance of constructive responses in the effective management of conflict

· The knowledge and processes required to assist others with developmental planning and training to become conflict competent

· A practical methodology to link conflict competence with the achievement of organisational and business goals and objectives

CDP Certification Workshop: Two Day Programme

DAY ONE

1. What is Conflict?

Ø The Nature of Conflict

Ø Conflict Definition

Ø The Cost of Workplace Conflict

2. The Conflict Dynamics Model

Ø The Dynamic Process

Ø The Consequences of Constructive, Destructive, Active and Passive behaviours

Ø The Hot Buttons and Triggers of our behaviour

3. The Conflict Dynamics Profile

Ø CDP-I: Test and report

Ø CDP-I: Feedback

Ø CDP-I: Skills Practice

Ø CDP-Team: Test and Feedback Report

DAY TWO

1. The Conflict Dynamics Profile.....continued

Ø CDP 360: Test and Report

Ø CDP 360: Feedback

Ø CDP 360: Feedback Demonstration

Ø CDP 360: Skills Practice

2. Application and Interpretive Considerations

Ø Interpretive Considerations

Ø Development Guide

Ø Development Plans

Ø Application

3. Effective Conflict Management Programme

Ø Overview of Programme and Evaluations

Ø Review of content and delivery

Ø Skills Practice

Ø Programme Promotion

Cost: The Cost of this programme is €1500 per participant.

Included in this cost is:

Ø two CDP-I Assessments per participant (one to be completed by the participant and one to be completed by a client/other individual of their choice to be used for the purposes of their Certification assessment)

Ø a two day training workshop

Ø a comprehensive Training Workbook , Technical Manuals and Guides, PowerPoint presentations (to be used for training purposes), and Video on ‘How to Prepare Feedback’

Ø a one-on-one individual Feedback Session in which each participant will develop their own personal development plan

Ø CDP Certification assessment conducted via Skype within 6 weeks of completion of the two day workshop

Recognised Credits:

·  14 Continuing Professional Development Points as approved by the Mediators Institute of Ireland

·  14 Continuing Education Units as approved by the International Coach Federation (1 ICF Core Competencies and 6 Resource Development)

Testimonial 2:

I have been involved in the area of workplace conflict for a long number of years and I find that the CDP Conflict

Management Training Workshops are as good as anything I have experienced in terms of giving people an understanding of how conflict impacts in the workplace.

In addition, unlike a lot of the “theory” programmes I have experienced, the CDP, because it is behavioural based, gives the participants a set of extremely practical and easily implementable tools/steps for dealing with conflict at work. Consequently, on completion of the workshop, they are in a position to have significant, positive influence on the overall workplace conflict culture when they return both in terms of their own interpersonal behaviours but

also in influencing those around them.

I have experienced the CDP Training both as a participant and as a trainer and am fully convinced that it is an

excellent programme.

Ray Flaherty,

Certified CDP Consultant

MD - Concordia Consulting Ltd

v  For Further Information: please contact Mary Ellen at OAK Conflict Dynamics, 8 Montpellier Parade, Monkstown, Dublin 8. Tel: 01 524 0451 Mobile: 083 130 6737