Condition of Acceptance - SOR to GA

CONDITION OF ACCEPTANCE - SOR TO GA

Dear :

Welcome to SOR!

It is our pleasure to welcome you to the Service Option Ready (SOR) phase of our roadmap to the successful implementationof your managed services solution. Champion will assist you with the transition to the full General Availability (GA) state during the coming days.The items associated with this effort are listed on page 2 of this document.

Please note that, during the transition process, issues regarding your hardware or software environment will be handled by our technical team in a prompt manner. However, please understand that, prior to the GA phase, the highest priority (Priority One) support tickets and the full response of the OperationsCenter staff are not authorized. Priority One support tickets will only be authorized when the environment is in a General Availability (GA) status. We will work together with you to make this transition as smooth and as efficient as possible.

When the SOR phase begins, the control of the environment will be turned over to you, the Customer, for the purpose of loading applications during theCustomer Production Ready Date (CPRD) and Customer Production Date (CPD) transition. The control of the environment will be returned to Champion Managed Services before the final General Availability (GA) phase.

During this SOR phase we will be exchanging information and documents that will ensure the successful completion of the phase, and will allow us to proceed to the General Availability (GA) phase. This document outlines responsibilities and deliverables that are associated with the advancement and completion of the SOR phase.

There are responsibilities and deliverables required from the service provider, IBM/CMS, and the Customer. The related information provided in this letterincludes:

• DOCUMENTS AND INFORMATION REQUIRED, Page 2
• SOR RELEASE CHECKLIST, Page 3
• SOR TO GA PROCESS DESCRIPTION, Page 4

In order to proceed with the associated tasks, please acknowledge the receipt of this document below.

Thank you.

Customer Accepted and Agreed to: / CMS Accepted and Agreed to:
Champion Solutions Group
791 Park of Commerce Blvd.
Boca Raton, FL33487
USA
By: / By:
Name (Type or print) / Name (Type or print)
Date: / Date:

DOCUMENTS AND INFORMATION REQUIRED

From IBM/CMS to Customer

The following list defines the deliverables to the Customer during the SOR phase.

DateCompleted / Initials
SOR - GA Condition Of Acceptance (11200)
Network Diagrams (11300)
Operations Run Book (11400)

• The operations activities that are performed in the Managed Service Operations Center (MSOC)
• Contact Information
• Response processes

Server HW & SW Configurations & Descriptions (11500)
Provide Client with SOR Release Notice (11600)

From Customer to IBM/CMS

The following list defines the deliverables to the IBM/CMS SOR phase.

Date Completed / Initials
Application Names & Versions (12300)
Databases and their server locations (12400)

SOR RELEASE NOTICE

Prior to the conclusion of the SOR phase, IBM/CMS must ensure and confirm that the systems are ready for the Customer to load and configure their applications. This confirmation will be accomplished by the completion of the following SOR checklist.

Date Completed / Initials
Hardware Installation Complete (8200)— Configured, power up test
Operating Systems Loaded and Configured (9300)
IP Access to All Equipment (9400)
Login Access to all Servers (9500)
Storage Options (SAN) systems tested – Arrays properly created;
access shared space
Tape Backup - Installed, configured, test backup carried out
The items above will be performed by the CMS build technical team. After the build is finished, the systems will be turned over to the MSOC personnel for the completion of the remaining items.
Monitoring Tools Installed on Servers (10100)
Patch Management Software Installed (10200)
Antivirus Software Loaded (10300)
Final test of complete system

SOR-TO-GA PROCESS DESCRIPTION

In order effort to establish a smooth flow of information, and to maintain mutually-agreed-to project timelines for the balance of this project,Champion Managed Services is providing the following, high-level descriptions of the remaining steps.

SOR—Service Option Ready

This is the date that CMS will have concluded and tested the entire associated infrastructure as related to your project.

• The Customernow has the responsibility to initiate the installation and/or configuration their application software.
• During this “transition” period, CMS assist the Customer with their efforts, but the time spent will not exceed the number of hours specified in the SOA.

PLEASE NOTE:This is not a full production environment and should be treated as such.

CPRD—Customer Production Ready Date

After the Customer has effectively loaded and configured their application software successfully, the control will be turned back to CMS to complete the configuration process.

CPD—Customer Production Date

CMS will take control from Customer and complete the configuration details. Final testing will be performed to confirm that all systems are ready for the GA process.

GA – General Availability

At this point, all systems will be ready for production.

Confidential & Proprietary

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