Chapter 1 Developing Self-Awareness

Chapter 1 Developing Self-Awareness

True/False Questions

Key Dimensions of Self-Awareness

1. Self-awareness is at the foundation of personal life management skills.

True (page 58, easy, recall)

If false, why?

The Enigma of Self-Awareness

1. Empirical evidence indicates that people who are more self-aware are healthier,

perform better in leadership roles, and are more productive at work.

True (page 59, easy, recall)

If false, why?

1. The concept of sensitive line refers to the point at which individuals welcome

information about themselves from their co-workers.

False (page 59, moderate, recall)

If false, why?

The concept of sensitive line refers to the point at which people become defensive

or protective of information about themselves

1. Marvin consistently finds fault with Alicia’s competence as a manager. Because

Alicia has been told she is doing a good job and therefore responds in a threat rigid

way. Thus, her most likely response will be to defend herself in light of Marvin’s

accusations.

True (page 60, moderate, understanding)

If false, why?

1. Self-awareness can be managed by exercising minimal control over when and what

kind of information one receives about oneself and by not involving others in the

pursuit of self-understanding.

False (page 60, moderate, understanding)

If false, why?

It requires more than minimal control.

Understanding and Appreciating Individual Differences

1. Simone will be viewed as an effective manager if she uses her ability to recognize,

appreciate, and act on key fundamental differences among her employees.

True (page 61, easy, recall)

If false, why?

1. Promoting similarity among people in a work setting reduces creativity and complex

problem solving.

True (page 61, easy, recall)

If false, why?

Important Areas of Self-Awareness—Emotional Intelligence

1. Emotional intelligence has been identified as a moderately important factor in

accounting for success in leaders and managers.

False (page 62, easy, recall)

If false, why?

Emotional Intelligence has been identified as one of the most important factors.

1. Results of research studies indicate that cognitive intelligence is twice as important in

contributing to excellence as emotional intelligence.

False (page 62, easy, recall)

If false, why?

Results of research indicate that emotional intelligence is twice as important in

contributing to excellence.

1. Emotional Intelligence refers to the non-cognitive capabilities and skills—including

social skills—that affect human functioning.

False (page 65, easy, recall)

If false, why?

Emotional Competence refers to the non-cognitive capabilities and skills— including social skills—that affect human functioning. Emotional Intelligence, according to the definition adopted by the authors, refers to the ability to diagnose, understand, and manage emotional cues.

1. Emotional intelligence can be developed and improved.

True (page 65, easy, recall)

If false, why?

1. According to research cited by the text book authors, the general competency of

emotional intelligence has increased within individuals over time.

False (page 65, easy, recall)

If false, why?

Goleman, 1988, found that general competency levels of emotional intelligence

have deteriorated over time.

Important Areas of Self-Awareness—Cultural Values

1. Specific vs. diffuse refers to the cultural dimension that either general societal rules or

relationships with others govern people’s behavior.

False (page 68, moderate, recall)

If false, why?

Specific vs. diffuse refers to cultures that segregate life roles to maintain privacy

and personal autonomy compared to cultures that integrate and merge their

roles.

1. Managers of Spanish or Hispanic origin place a high degree of emphasis on personal

accomplishments and achievements.

False (page 68, difficult, recall)

If false, why?

Managers of Spanish origin place a high degree of emphasis on individual

relationships, team contributions and showing emotions.

1. The value dimension about how people manage time relates to the emphasis people

place on the past, present, or future.

True (page 69, easy, recall)

If false, why?

Important Areas of Self-Awareness—Personal Values

1. Terminal values prescribe desirable standards of conduct or methods for attaining an

end.

False (page 69, easy, recall)

If false, why?

Terminal values prescribe desirable ends or goals for the individual.

1. If you are cheating on this test, you are violating an instrumental value.

True (page 69, moderate, understanding)

If false, why?

Important Areas of Self-Awareness—Values Maturity

1. If you judge right and wrong on the basis of a set of principles or core values

developed from personal experience, you are at the principled level of maturity.

True (page 71, easy, recall)

If false, why?

1. Assume you are a male during the late 1960s. If you joined the protests against the

Vietnam War because you didn’t want to go (you had college to finish), your level of

maturity was self-centered.

True (page 71, easy, recall)

If false, why?

Important Areas of Self-Awareness—Ethical Decision Making and Values

1. Most ethical trade-offs are conflicts between two desirable ends: economic versus

social performance.

True (page 74, easy, recall)

If false, why?

Important Areas of Self-Awareness—Learning Style

1. The two dimensions of learning style are information gathering and information

evaluation.

True (page 76, easy, recall)

If false, why?

1. People who display a converging learning style view problems from various

perspectives using creative and innovative techniques.

False (page 78, easy, recall)

If false, why?

People who display a converging learning style view problems from practical

applications of ideas and from one correct answer.

1. Research indicates that learning is most effective when an individual progresses

through the stages of the learning cycle in the following order: concrete experience,

active experimentation, reflective observation, and abstract conceptualization.

False (page 79, moderate, recall)

If false, why?

The proposed order that is most effective for learning is clockwise around the

Kolb model (concrete experience, reflective observation, abstract

conceptualization, and active experimentation).

Important Areas of Self-Awareness—Attitudes Toward Change

1. People who are cognitively complex tend to have a low tolerance for ambiquity.

False (page 80, moderate, recall)

If false, why?

People who are cognitively complex tend to have a high tolerance for ambiquity.

1. From the Locus of Control Scale you determine you are an external. Yet, you could

one day be an internal, as locus of control can shift over time.

True (page 82, easy, recall)

If false, why?

Important Areas of Self-Awareness—Core Self-Evaluation

1. The concept of personality refers to the relatively enduring combination of traits that produces consistencies in thoughts and behaviors.

True (page 83, easy, recall)

If false, why?

1. Core self-evaluation is the fundamental evaluation each person has developed about him or herself.

True (page 83, easy, recall)

If false, why?

1. Research indicates that individuals with high core self-evaluations tend to be less satisfied with their jobs at work.

False (84, moderate, recall)

If false, why?

Research indicates that individuals with high core self-evaluations tend to be more satisfied with their jobs at work.

Multiple-Choice Questions

Key Dimensions of Self-Awareness

1. To become a better manager, what is one of the first things one should do?

a.)Improve one’s communication skills

b.)Seek knowledge of oneself (page 58, easy, recall)

c.)Manage one’s time better

d.)Empower one’s employees

1. How should managers know and accept others?

a.)Be an enigma to themselves

b.)Work toward self-denial and unselfishness

c.)Work toward self-awareness and self-acceptance

(page 58, moderate, understanding)

d.)Work toward self-reverence and reflection

The Enigma of Self-Awareness

1. How can the enigma of self-awareness be managed?

a.)Avoid information contradictory to one’s self-image.

b.)Seek information from others about one’s self.

(page 59, moderate, understanding)

c.)Be aware of one’s sensitive line.

d.)Challenge information inconsistent with one’s self-image.

1. To know one’s self, which is most prescribed?

a.)Self-examination and meditation

b.)Do not cross the sensitive line

c.)Involve others (page 59, moderate, understanding)

d.)Be highly selective about who to get information from

1. Responding to a remark from a peer that a report looks like it was slapped together at

the last minute (you had spent last week working on it), the sensitive line was crossed.

What will the most likely response be?

a.)“I think you are right, thanks for the feedback.”

b.)“You don’t know what you are talking about! Call my boss if you don’t believe me!” (page 59, moderate, understanding)

c.)“Well, maybe I did or maybe I didn’t, what do you care?”

d.) “Could you tell me how I might improve the report?”

1. George has returned from his two-week trip to India. He believes his trip

has provided an introspection that increased his self-knowledge. When you

begin to question him about his experiences, he becomes defensive and

states, “I don’t want to talk about it with you!” Based on the review of self-

awareness in the text, what would be the most accurate conclusion?

a.)Yes, it probably has increased his self-knowledge. Now he is protective of that knowledge.

b.)No, it probably has not increased his self-knowledge.

(page 60, difficult, analysis)

c.)Maybe, maybe not, depends upon what rituals he practiced.

d.)Yes, because he has become more self-assertive and aware of what he wants to talk about.

Understanding and Appreciating Individual Differences

1. In the workplace, which co-workers would people most likely interact with?

a.)Creative co-workers

b.)Co-workers with diverse social values

c.)Co-workers with different self-awareness traits

d.)Co-workers similar to them (page 61, moderate, recall)

1. George made the following comment to Sarah, one of his co-workers, “Gene’s

recommendation to cut costs by eliminating travel to training seminars just shows he

really isn’t aware of how important training is. His lack of insight is due to the fact he

doesn’t have a college degree.” What is George’s comment an example of?

a.)Focusing on a difference

b.)Creating a distinction (page 61, moderate, understanding)

c.)Focusing on an artificial social barrier

d.)Creating a false value for a college degree

Important Areas of Self-Awareness

1. Areas of Self-Awareness are listed in 1 through 4. Which is true concerning the four areas of self-awareness?

(1) personal values

(2) creativity

(3)emotional intelligence

(4) core self-evaluation

a.)All four areas listed are correct.

b.)Only areas 1 and 4 are correct.

c.)Only area 2 is incorrect. (page 62, easy, recall)

d.)None of the four areas listed are correct.

1. What is the manner in which individuals gather and process information a part of?

a.)Personal values

b.)Learning style (page 62, easy, recall)

c.)Adaptability

d.)Creativity

Important Areas of Self-Awareness – Emotional Intelligence

1. Which method do the textbook authors propose to correct the problem of multiple definitions of emotional intelligence?

a.)Use definitions proposed by the original developers of emotional intelligence theories.

b.)Use definitions that distinquish among personality traits and cognitive traits.

c.)Use definitions that distinguish among emotional intelligence and emotional competence. (page 65, moderate, recall)

d.)Use definitions that were developed within the last year.

1. According to the definition of emotional intelligence adopted by the textbook authors, how many abilities are involved with emotional intelligence?

a.)1

b.)2

c.)3

d.)4 (page 65, easy, recall)

e.)5

1. Which statement is accurate concerning the abilities listed in the author’s definition of emotional intelligence and the list provided below?

1. ability to diagnose and recognize emotions

2. ability to control emotions

3. ability to lead a team

4. ability to manage with self-confidence

a.)All abilities above are included in the author’s definition.

b.)Numbers one and three are included in the author’s definition.

c.)Numbers one and two are included in the author’s definition. (page 65, moderate, understanding)

d.)Numbers one and four are included in the author’s definition.

e.)None of the abilities are included in the author’s definition.

1. Lana is sitting somberly in her office. Her face had an angry expression and she had a tear in her eye. One of her co-workers asked her how she was doing. Lana responded, “I am fine.” Concerned, the co-worker asked, “Are you sure?” Lana again responded, “Yes, there is nothing wrong, I am fine.” Which emotional intelligence ability does Lana most likely need to develop?

a.)ability to diagnose and recognize your own emotions (page 65, difficult, analysis/evaluation)

b.)ability to control your emotions

c.)ability to recognize and diagnose emotions displayed by others

d.)ability to respond appropriately to others’ emotional cues

1. Havier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, “Guess what Havier, I got the deal . . . I got the big contract . . . we finally closed the sale with that Giant computer company. I am so excited.” Havier responded in a soft voice, “That’s nice.” Which emotional intelligence ability does Havior most likely need to develop?

a.)ability to diagnose and recognize your own emotions

b.)ability to control your emotions

c.)ability to recognize and diagnose emotions displayed by others

d.)ability to respond appropriately to others’ emotional cues (page 65, moderate, analysis/evaluation)

Important Areas of Self-Awareness—Cultural Values

1. In Trompenaars’ dimensions of national culture, which value dimensions refer to how

individuals relate to others?

a.)All of the dimensions

b.)Only dimensions 1, 2, and 4

c.)The first five dimensions (page 67, moderate, recall)

d.)Only dimension 2

1. Employees at Turner, Inc. are engaged in a debate over the merits of an individual vs.

a team-based compensation program. Based on Trompenaars’ dimensions of national

culture, which cultural dimension does this debate most closely relate to?

a.)universalism vs. particularism

b.)individualism vs. collectivism (page 67, difficult, understanding)

c.)affective vs. neutral

d.)achievement vs. ascription

e.)internal vs. external

1. It is obvious that Talia values her privacy, as she rarely talks about her

husband and children in conversations with her co-workers. Based on

Trompenaars’ dimensions of national culture, which cultural dimension does

Talia’s behavior in the workplace most closely relate to?

a.)specific vs. diffuse (page 67, easy, recall)

b.)achievement vs. ascription

c.)universalism vs. particularism

d.)individualism vs. collectivism

e.)affective vs. neutral

Important Areas of Self-Awareness—Personal Values

1. Your boss was arrested for embezzlement at the office. As he walks past you

handcuffed, he states, “You know, you and I possess the same values, we just differ

by degrees.” Which is the boss an example of?

a.)Terminal values

b.)Poor ethical decision making (page 74, difficult, understanding)

c.)Poor information gathering

d.)Conformity level of values maturity

1. If your goal in life is to live a stimulating and active life, what is this an example of?

a.)Terminal value (page 70, easy, recall)

b.)Instrumental value

c.)Attitudinal value

d.)Interpersonal need value

1. Which does research appear to indicate that business managers do?

a.)place higher emphasis on personal values rather than social values (page 70, moderate, recall)

b.)place higher emphasis on social values rather than personal values

c.)place higher emphasis on instrumental values rather than terminal values

d.)differ in the emphasis placed on social values according to gender

1. Research appears to suggest that (1) individuals differ in their level of values

development; (2) different sets of instrumental values are held at different stages of

development; and (3) peoples’ value priorities do not change once they become

adults. Which statements are correct?

a.)All three statements are correct.

b.)Only statements 1 and 3 are correct.

c.)Only statements 1 and 2 are correct. (page 70, easy, recall)

d.)Only statements 2 and 3 are correct.

Important Areas of Self-Awareness—Values Maturity

1. During the riots in Los Angeles where many individuals took merchandise, some

argued that they took only what they needed, like food and diapers, whereas others

argued they took only what they have been denied by the system, like TVs and

stereos. If These individuals were focusing on their own needs, what level of values

maturity were they at?

a.)First level of maturity(page 71, moderate, analysis/evaluation)

b.)Second level of maturity

c.)Third level of maturity

1. You need a little extra money, consequently you add an extra $100 to your expense

reimbursement statement before handing the receipts over to accounting. Sara added

over $250 to her statement. If you believe Sara’s actions are worse than yours, you

are at what level of values maturity?

a.)First level of maturity (page 71, difficult, analysis/evaluation)

b.)Second level of maturity

c.)Third level of maturity

1. You add an extra $100 to your expense statement and Sara adds an extra $250 to her

expense statement. If you believe both of you are equally wrong (this does violate

company policy), you are at what level of values maturity?

a.)First level of maturity

b.)Second level of maturity (page 71, difficult, analysis/evaluation)

c.)Third level of maturity

1. If you stole something to save a stranger’s life (you received no compensation), what

would be your level of moral judgment?

a.)First level of maturity

b.)Second level of maturity

c.)Third level of maturity (page 72, difficult, analysis/evaluation)

Important Areas of Self-Awareness—Ethical Decision Making and Values

1. As manager, you have decided to enforce a new policy on dating in the office. You

are comfortable with the policy and have decided that the policy will affect you also.

Which ethical test do you employ?

a.)Personal Gain Test

b.)Equal Treatment Test

c.)Cost-Benefit Test

d.)Golden Rule Test (page 74, moderate, understanding)

1. If you believe a government policy would benefit those that are less advantaged than

yourself, what view of ethics is this?