NAME

Address: xxx xxx.Tel: 0xxx xxx. Email:

CERTIFICATIONS

CCNP- Cisco Certified Network Professional (1997, 2001 & 2011)

CCDP- Cisco Certified Design Professional (2004)

CCNA-Cisco Certified Network Associate (1996 & 2013)

CORE SKILLS

Communication Skills – excellent verbal and written skills, presentations up to board level

Customer Care – experience of client-facing and telephone/email support

Project Leader – led various network projects as the lead engineer, e.g. network reconfiguration

Project Staging – staging of equipment and documentation of test results

Project Implementation – coordination and hands-on installation of network devices

Documentation – clear and accurate network diagrams and documents

Design – high-level and detailed network design of small to multi-million dollar projects

Network Management – experience of various software – CiscoWorks, HP, Netcool, MRTG

Hands-On - seven years handling, installing and upgrading network devices

Network Support – worked in 1st, 2nd and 3rd level support roles in enterprise and service provider networks

Training Junior Staff – devised training modules and given training to junior staff, e.g. NOC staff

Firewalls – experience of Cisco PIX, Cisco IOS Firewall, Checkpoint Firewall-1

Routing Protocols – experience of BGP, OSPF, IS-IS, EIGRP, IGRP, RIP

Network Protocols – MPLS, VPN, IPSec, TCP/IP, HSRP, VRRP, ISDN, PPP, FR, ATM

Cisco Routers – experience of 12000, 7600, 7500, 7200, 3600, 2600, 2500, 1700, 800 series routers

Cisco Catalyst Switches – experience of Local Director, Arrowpoint, 6500, 5500 (RSM), 4000, 3500, 2900

Juniper Routers – experience of M160, M40, M20, M10 and M5

Laurel Networks – experience of ST200 and ST50

Other Switches – experience of switches from Alteon, Riverstone and Foundry networks

CAREER HISTORY

Senior NOC IP Engineer – xxx Networks – London (date-present)

Global Service Provider: 2nd/3rd line support in 24/7 NOC environment supporting large Global Juniper / Cisco IP Network providing services to corporate clients. 2nd/3rd line support of Juniper and Cisco IP network running MPLS over LDP, OSPF and BGP. Responsible for diagnosing and troubleshooting routing issues, hardware issues, circuit issues and performance issues, as well as supporting, training and documentation the progress of Junior NOC members.

Senior NOC IP Engineer – xxx Communications – London (date-date)

European Service Provider: 2nd/3rd line support in 24/7 NOC environment supporting large European Cisco IP Network consisting of Cisco GSR, 7600, 6500, 3500 and various CPE devices running over an Alcatel / Ciena Transmission network utilising a 23,500km European fiber network.

Role included 2nd/3rd line support of Cisco IP network running MPLS over LDP, ISIS and BGP, diagnosing and solving routing, hardware, circuit and performance issues, and configuring and troubleshooting Layer 2 and Layer 3 VPNs.

IP Network Engineer – xxx Networks – London (date-date)

National ISP: 2nd / 3rd line support of complex service provider network, providing internet access for over 1 million customers. Network comprises Juniper Backbone (M160/M20/M10) with Cisco Core (7600/6500) and Cisco Access (7600/7500/6500/UBR/3500) with data centre hosting (6500/CSS11506) and Cisco DCN network (7200/5500/3600/3500/2600); running BGP, OSPF and RIP with MPLS enabled.

Senior IP Engineer – xxx Telecom – London(date-date)

Global ISP: 3rd line design and support role establishing a commercial IP network over a global SDH cable system using a Juniper production network and a Cisco management network. Undertook 3rd line network design and support of Juniper and Cisco devices, liaised with sales and marketing for product development and sales enquiries, and was author of the XXX policy & responsible for the design and implementation of IS-IS and MPLS.

IP Network Engineer – XXX Ltd – London (date-date)

European ISP: Start-up ISP providing transit, content hosting and secure VPNs over a Juniper network utilising MPLS, with Cosine IPSXs for IPSec VPNs and Foundry switches for content hosting.2nd / 3rd line support of Juniper, Foundry, Cisco and Cosine devices.

Cisco Network Consultant – XXX Technology Ltd – London(date-date)

CISCO Gold Partner: Network Consultancy mainly to Professional Services clients, involving troubleshooting,design, documentation, configuration and implementation. Clients included xxx, xxx, xxx andxxx.

Cisco Network Engineer– XXX UK Ltd – London (date-date)

International ISP: 2nd/3rd line support of Cisco network comprising of Cisco BPX, 12000, 7500, 7200 routers and 5500 Catalyst Switches (with RSM), running BGP and OSPF. I also provided introductory training for NOC Engineers.

XXX Networks Ltd – London & Bristol (date-date)

Cisco Project Engineer – Post sales project role involving final design, configuration, documentation, installation and troubleshooting of Cisco networks utilising 7500, 7200, 3600 routers,6500, 5500, 4000, 2900 Catalystswitches and PIX Firewall. Projects included xxx, xxx, xxx and xxx. (CISCO Gold Partner: June – Oct 1999)

Field Service Technician – XXXLtd – West Sussex (date-date)

CISCO Gold Partner: Installation, configuration and maintenance of modems, multiplexers, hubs, bridges and routers from Cisco, Bay Networks and Racal.