Catina Erwin, MHS, BBA
832.276.7990(c) /
Birthdate:
May 1, 1973
Citizenship:
United States
Undergraduate Education
Business Administration, Management), (Colorado Technical University -Online) August 2006
Graduate Education:
Master of Science- Human Services, Social and Community Settings, (Capella University -Online) June 2008
Masters of Science- Public Administration, State and Local Government-(Cheyney University)
Post Graduate Education:
Doctorate of Education Program, focusing in Curriculum and Instruction (In progress)
Academic Appointments:
Houston Community College- Adjunct Faculty-Sociology
University of Phoenix- Online (Axia College) - Adjunct Faculty-Public Policy Development
Ashford University- Online - Adjunct Faculty- Sociology and Social Gerontology
Certifications:
Basics of Accounting and Finance (CTU), 2006
Business Fundamentals (CTU), 2006
Business in the Global Environment (CTU), 2006
Human Resource Development (CTU), 2006
Project Planning (CTU), 2006
Professional Organizations:
National Forum for Black Public Administrators, 2008- Present
Urban League Young Professionals, 2008-Present
Publications/ Special Projects:
Graduate Research Assistant/ Cheyney University, Philadelphia, PA 09/-06- 09/2007
§ Assisted MPA coordinator and MPA committee via research in the development of Public Policy Institute.
§ Presented findings on research conducted in relation to the Public Policy Institute.
§ Worked closely with all levels of management, staff and outside individuals.
§ Acted as the liaison to other departments, government agencies and the private sector.
§ Converted data into presentations for meetings.
§ Recommended strategies in regards to Public Policy Institute and MPA Program.
§ Analyzed and/or measured the effectiveness, efficiency, and productivity of programs and services.
§ Performed a variety of funding/budgeting duties.
§ Executed various duties in grants management, research, reporting and writing.
§ Demonstrated excellent oral and written communication.
Presentations:
Winter 2008-Team Project Presentation- Cheyney University, Public Policy Institute
Fall 2007-Government Case Study, Cheyney University
Spring 2008- Thesis Project- Capella University
Fall 2007- Marketing Presentation, Cheyney University Public Policy Institute
Fall 2007- Grants Research Presentation- Cheyney University, Public Policy Institute
Fall 2007- Training Presentation- Cheyney University, Public Policy Institute
Summer 2003-Capstone Project, Bellevue University
Professional Work Experience
Administrative Coordinator/ University of Texas Health Science Center, Houston, TX 07/2008-Present
§ Plan and implement division events
§ Oversee division budget and expenditures
§ Manage division calendar and director’s calendar
§ Manage all daily operations of Geriatric Division
§ Perform various administrative functions i.e., complex filing, processing paperwork, creating documents, data entry, billing, payroll and time entry
§ Responsible for the coordination of the fellowship program, i.e., schedules, conferences, duty hours, electronic database, etc
§ Disseminate all division information to the appropriate individuals
Adjunct Faculty- University of Phoenix Online 03/2009-Present
Subject Matter-Public Policy Development in Human Services
§ Facilitate an asynchronous online environment (OLS)
§ Instruct students in various subject matters
§ Manage weekly discussion forums
§ Responsible for submitting grades in the online grade book
§ Responsible for submitting qualitative weekly feedback to students and on assignments
§ Responsible for responding to online students in a timely manner
§ Design syllabus, assignments and point value for online students.
Adjunct Faculty- Ashford University 08/2009-Present Subject Matter- Sociology
§ Facilitate an asynchronous online environment (Blackboard)
§ Instruct students in various subject matters
§ Manage weekly discussion forums
§ Responsible for submitting grades in the online grade book
§ Responsible for submitting qualitative weekly feedback to students and on assignments
§ Responsible for responding to online students in a timely manner
§ Design syllabus, assignments and point value for online students.
Program Manager/Developer/ Village Care Family Services, Inc, Philadelphia, PA 07/2005-2/2008
§ Identified new business opportunities and collaborations with other non-profit and community agencies.
§ Knowledgeable in grant research, reporting and writing.
§ Managed and mentored underprivileged high school senior interns.
§ Created, implemented and managed fundraising projects.
§ Acted as the liaison to families, other departments, government agencies and the private sector.
§ Managed, trained, developed, counseled and evaluated staff performance.
§ Active in providing referrals and additional resources to parents and families.
§ Analyzed and/or measured the effectiveness, efficiency, and productivity of programs and services
§ Managed the preparation, implementation and monitoring of the budget and expenditures.
§ Performed various administrative functions i.e., complex filing, processing paperwork, creating documents, data entry, billing, payroll and time entry
§ Worked closely with parents and therapist to provide successful strategies for the family.
§ Set up and attended job fairs to recruit Allied Health candidates.
§ Demonstrated excellent oral and written communication.
Community Support Representative/ PayPal, Omaha, NE 11//2004- 07/2005
§ Answered incoming calls and emails from hundreds of business owners and individual clients in response to credit card, banking information and general account questions.
§ Performed an immense amount of problem resolution and research.
§ Acted as the liaison to other departments on behalf of the customer.
§ Trained individuals on setting up their PayPal account(s) as well as assisted them with technical issues.
§ Analyzed and/or measured the effectiveness, efficiency, and productivity of programs and services.
§ Maintained and provided quality customer service to all internal and external clients.
§ Demonstrated excellent oral and written communication.
Staffing Agencies/ Omaha, NE 09/2003- 11/2004
Sales & Service Consultant/ Qwest Communications, Omaha, NE 04/1996- 05/2003
§ Provided exceptional customer service to existing and prospective small business clients via phone and email.
§ Successfully managed hundreds of small business accounts and acted as a liaison to clients.
§ Assisted clients with all their business needs, i.e.; explained billing statements in detail, researched billing issues and issued appropriate credits within my limits, wrote new phone service orders for one or more client locations, repair issues, managed escalations and general consumer complaints, scheduled service dates, customer trainings and negotiated payments on past due and collection accounts as well as analyzing credit for new orders.
§ Routinely followed- up with clients and other departments to ensure the client was up and running in a timely manner and all issues were resolved.
§ Conducted extensive research and prepared individual analysis for each small business clients to create more effective ways to streamline their budget and increase productivity.
§ Worked closely with upper management to establish strategies to service the client more effectively and to create a better work environment.
§ Participated in weekly observations and one on one’s with management to ensure the highest level of client satisfaction to the customer.
§ Submitted reports and routed documentation in relation to customer accounts and employee performance.
§ Demonstrated excellent oral and written communication.
Graphics Coordinator (Qwest Dex)
§ Worked closely with sales reps and internal staff to ensure success with prospective or existing clients.
§ Performed extensive research on accounts in regards to new ads or previous ads placed in the yellow pages publication.
§ Acted as the liaison to other departments on behalf of the customer.
§ Maintained a high level of customer contact in resolving any disputes or escalations to ensure customer needs were met.
§ Experience analyzing and/or measuring the effectiveness, efficiency, or productivity of services.
Volunteer Experience
Grants and Fundraising Consultant /South Union Community Development Corporation 2/2008-Present
§ Identifies grant opportunities through research via internet, government, private and public foundations.
§ Assist CDC President with grant-writing and budgets.
§ Works closely with CDC president and board members.
§ Plans, implements and manages fundraising activities.
§ Performs various administrative functions i.e., answering phones, creating documents sand filing.
Diversity Member/ Qwest Dex 04/1998- 09/2001
§ Planned and implemented diversity activities for the company.
§ Instrumental in working with a team to educate employees on diversity within the workplace.
§ Organized fundraising activities within the diversity.
§ Responsible for securing speakers for diversity events and working with diversity budgets.
§ Acted as the liaison to other departments, government agencies and the private sector.
§ Experience with funding/budgeting.
§ Responsible for purchasing and negotiating goods and services.
§ Contacts purchasing and/or vendor for availability, pricing, and order placement as appropriate.
§ Demonstrated excellent oral and written communication.
Youth Counselor/ Fort Street Church of Christ 01/2001-09/2003
§ Served as a mentor to youth between the ages of 15-19
§ Planned monthly events including set- up before and after event) and review of materials
§ Responsibilities include also include dealing with stressful situations between parent and child
Parent/Child Support Worker Owen & Associates 02/2003-10/2004
§ Scheduled visits with parents whose child had been removed from the home
§ Drafted legal written reports of each visit.
§ Ensured parents were adequately prepared for visit with child.
§ Offered suggestions and solutions to parents in regards to visits, rehabilitation, etc.
§ Worked closely with social worker and other parties involved
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Catina Erwin