Job Profile

Casual Events Crew – Team Member

RAFATRAD Ltd is a wholly owned subsidiary of the Royal Air Forces Association, a registered charity, number 226686 in England and SC037673 in Scotland. Profits from the business activities of RAFATRAD Ltd are covenanted back to the charity at the end of each year.

Appointment: / Casual Events Crew – Team Member
Reports to: / Fundraising Events Manager
Hours of Work: / As required
Location: / Atlas House,Leicester / Various throughout the UK
Salary / Per Annum

Job Role

Casual Events Crew members are essential in delivering theRAF Association presence at Airshows and other public events where you will -

  • Help maximise sales at the events.
  • Sell a range of excellent RAF and aviation themed merchandise.
  • Deliver a fantastic customer service experience to every customer, sharing your warm personality and genuine enthusiasm for our products.
  • Take pride in making sure that the display looks amazing and stocks are replenished quickly.

Responsibilities

Customer Service

  • Serve customers to the highest standards, providing an exceptional customer service experience.
  • Ticket, arrange and display merchandise to promote sales.
  • Ensure that the display layout looks presentable, tidy, clean and vibrant.
  • Greet customers and ascertain what each customer wants or needs.
  • Advise customers on products and up-sell where possible.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases.

Income Generation

  • Compute sales prices, total purchases, receive and process cash or credit payment.
  • Operate the cash register / handle money / give correct change.
  • Recommend innovative initiatives to raise income.
  • Implementation of planned stock checks.

Working Conditions

  • Flexibility to travel extensively with regular nights away from home (there is substantial weekend working in this position).
  • Working at events in the summer will mainly be out of doorswith varying weather conditions and encompass long working days.
  • Responsible for the maintenance, (to include serviceability and cleanliness) safe movement of Mobile Exhibition Trucks (MET) around the country and the safe upkeep of all event/exhibition material.
  • There is also a requirement to drive vehicles up to 3.5 tonne which includes the METs.
  • The nature of the work entails a great deal of manual dexterity in setting up and breaking down at airshows/events.
  • Preparation of vehicles, exhibition equipment and merchandise stock in readiness for airshow/events.

General

  • Expected to use all opportunities to raise the profile of the RAF Association and its work, encourage fundraising and membership.
  • Inform supervisors when equipment is not working properly and when supplies are getting low.
  • Required to participate in and contribute as appropriate to team meetings.
  • Required to co-operate and liaise with departmental and inter-departmental colleagues.
  • Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
  • Required to respect confidentiality applying to all RAFATRAD activities.
  • Required to attend all mandatory training identified by manager or RAF Association.
  • Keep up to date with all current legislation and best practice guidelines relevant to sphere of responsibility.
  • Respect confidentiality applying to all areas of activity.

Health and Safety

  • Comply with health and safety policies, procedures and arrangements for safe working practices.
  • Promote a positive health and safety culture with safe working practice.
  • Participate in team meetings to keep up to date with health and safety information.
  • Discuss any concerns or issues arising from work activities.
  • Attend health and safety training as directed.
  • Report any significant risks or issues arising from risk assessments and comply with protective and preventative measures identified.
  • Ensure that buildings, equipment, goods, substances and vehicles are safely used, maintained and are not damaged.
  • Report to managers any faulty equipment, hazards or operational difficulties affecting safe systems of working, personal safety or well-being.
  • Record and report any accidents, incidents, near misses and significant events.
  • Take care of their own safety and that of others.
  • Ensure that employees and volunteers are acquainted with regulation driving hours and respective points of law regarding the handling and use of the Mobile Exhibition Trailer (MET) and any authorised hire vehicle when utilised for outside events.

Notes:

A Disclosure & Barring Service check is required for this post.

This job description outlines the main functions and responsibilities of the post. The post holder may be required to undertake additional duties as required, commensurate with the level of the job.

Person Specification

Casual Events Crew – Team Member

Essential

Knowledge of merchandising and basic retail practices.

Experience of cash handling and recording credit card receipts.

Comfortable when dealing with people in all types of situations and specifically with the public at airshow/events.

Evidence of the safe handling of financial and revenue data.

Confident to work enthusiastically with staff and volunteers at all levels, and hands on.

Pleasant calm and confident personality with a professional and mature approach.

Good team player.

Energetic, enthusiastic, persuasive and having a “can-do” approach.

Enthusiastic, flexible, tactful, discreet, tolerant and having a “can-do” approach.

Resilient.

Self-motivated and able to work independently but flexibly as part of a team.

Ability to make appropriate level decisions autonomously.

Excellent interpersonal, listening, and social skills.

Ability to identify and build relationships with potential partners at all levels.

Required to work within RAF Association policies and procedures.

High level of administrative skills.

Able to work under pressure, set priorities, and meet deadlines.

Highly literate and numerate.

Good standard of education.

Required to respect confidentiality applying to all RAF Association areas.

Flexibility to travel extensively with regular nights away from home (there is substantial weekend working in this position).

Full driving licence (max 3 points) & minimum age 25 years old (for insurance purposes).

Capable of managing the maintenance and safe movement of METS around the country and the safe upkeep of all event/exhibition material.

Ensuring vehicles meet all legal requirements.

Able to work unsocial and long hours during the busy Air Show season.

Ensure all risk assessments are carried out regarding events held away from the office.

Fit to undertake manual handling associated with this role.

Desirable

Awareness of the work of the RAF Association.

Knowledge of the Royal Air Force, its structure and its history.

D1 on driving license or PSV.

Experience of driving large transit type vehicles up to 3.5T.

Experience of operating exhibition stands.

Ability to identify and build relationships with existing and potential partners.

Ability to account manage agency and third party relationships.

Experience of motivating and managing volunteers.

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