Casino Community Benefit Fund

EXPRESSION OF INTEREST

2014

telephone video conferencing program

for gambling HELP SERVICES

Closing date: Close of Business - Friday 23 May 2014

Please send your responses to

1.RESPONSIBLE GAMBLING FUND

The Responsible Gambling Fund (RGF) draws its income from a two percent levy paid by the operator of the Sydney casino which funds a range of programs, services, activities and projects which promote responsible gambling, including a network of gambling help services across NSW.

The Minister for Tourism, Major Events, Hospitality and Racing is responsible for approving expenditure from the RGF following recommendations made by the RGF Trustees.

2. TELEPHONE-VIDEO CONFERENCING program

2.1Background

The program was developed asa key workforce development initiative and is supported by the 2012 Needs Analysis of the NSW Problem Gambling Counselling and Support Services Program conducted by Schottler Consulting Pty Ltd. The analysisrecommendedthe use of a range of technologyto increaseon-line clientcounselling including through after-hours delivery, and supported the use of on-linegroup accredited clinical supervision.

2.2aim and OUTCOMES

The aim of the program is to provide telephone and video conferencingsoftware to support andenhanceon-line service delivery for funded Gambling Help services. The Program’s expected outcomesare to increase delivery of on-line client counselling including through after-hours counselling, and to support regular on-line group accredited clinical supervision.

2.3 STAGE ONE TRIAL

A four-month trial was conducted in late 2013 to investigate the use of video conferencing in the Gambling Help counselling sector, as an alternate way to provide on-line client counselling and to complement existing face to face client engagement.

Ten regional services took part in the trial. Theresults of the trial indicate that eight of the ten services were able to provideclientswith on-line after-hours counselling services and engage in on-line group clinical supervision. Some services also used the trialfor peer group supervision and training.

2.4 STAGE TWO TRIAL

To further extend the trial, the second stage of this program will run from June 2014 to end February 2014.Ten regional and remote Gambling Help services will each be provided with a Citrix licenceand HelpDesk facilities along with GoToMeetings software for 100 minutes of video conferencing time and data usage per month.

3. STAGE TWO TRIAL APPLICATIONPROCESS

3.1assessment

Funded Gambling Help servicesthat wish to participate in stage two of the trial must complete an Expression of Interest (EOI) applicationby answering the selection criteria as outlined in item 3.2.

A panel comprising officers from OLGR will assess the applications received. Applicants will be notified in writing of the outcome of their application.

Applicants may only appeal a decision on the basis of probity. Such appeals will be considered by the Director, Strategic Engagement and Development.

3.2PROGRAM REQUIREMENTS

Applicant’s must address the following selection criteria by demonstrating an ability to:

(a)use the licence and software to undertake on-line client counselling, including after-hours counselling;and

(b) support on-line group accredited clinical supervision, where applicable.

Further supporting information must be addressed as outlined in Section C.

Note that priority will be given to services that can demonstrate a demand for on-line video counselling.

3.3REPORTING REQUIREMENTS

The ten services selected to move to stage two of the trialwill be required to report monthly on the use of the program via Survey Monkey. At the end of the program, an evaluation will be conducted to determine the success of the program and to assess future needs.Selected services will be required to take part in this survey.

TRAINING AND SUPPORT

For services requiring preliminary assistance to configure, set up and use GoToMeetings, a dedicated Citrix contact can be allocated.

CitrixGoToMeetingswill be contracted to provide on-going support throughout the program.

Access to support will be primarily through the Citrix Help Desk 24/7 Support Service - .

SUBMITTING APPLICATIONS

Expressions of Interest must be forwarded to the Responsible Gambling Fund via email at or by post at Responsible Gambling Fund, GPO Box 7060, SYDNEY NSW 2001.

CLOSING DATE FOR APPLICATIONS: FRIDAY 23 MAY 2014

SECTION A – GAMBLING HELP SERVICE INFORMATION – FILL ALL BLANKS
NAME OF MANAGER AND SERVICE
ADDRESS AND REGIONAL LOCATION
PROGRAM FACILITATOR
EMAIL AND MOBILE NUMBER
SECTION B – SELECTION CRITERIA – CLEARLY DEMONSTRATE FOR YOUR SERVICE
Applicant’s ability to use the licence and software to undertake on-line client counselling, including after-hours. / Example: Demonstrate how you will support on-line counselling and after-hours counselling. How do you intend to do this? Do you have one or more clients who will be willing and able to support this program? Is this on an ad-hoc or regular basis?
Applicant’s ability to use the licence and software to undertake on-line group clinical supervision, when applicable. / Example: Do you engage in group clinical supervision? How many sessions do you currently have? How do you see this software being utilised i.e.to complement existing clinical supervision byreplacing one current group on-location session? Please provide an endorsement from your accredited clinical supervisor to support and use this software.
SECTION C – SUPPORTING INFORMATION

Provide your rationale for the program here. Use the examples below to provide responses on how your Service is able to effectively support the program.

Area to be addressed / Rationale
(This question is for the services who took part in the trial.)
Outcome of participation in trial. / Example: How did you use the program? What service delivery areas did you support i.e. client counselling, clinical supervision, peer supervision? In the four month trial period, how many sessions did you use? For which service delivery area listed above did you find the trial most useful?
Immediate technical ability to support Citrix GTM software. / Example: Demonstrate bandwidth and software compatibility; Have all technical issues been resolved to allow immediate and complete support of the Citrix GoToMeeting software?
Ability to report monthly via Survey Monkey. / Example: Provide an accurate report of use and areas of service delivery for reporting purposes before the due date.Use Citrix helpdesk support where applicable to meet this outcome.
Need for helpdesk and training options. / Example: Detail the extent of training you think your GHS will need to effectively support this program. Training support should indicate one or all of the following: set up of the Citrix software; how to join and participate in a GoToMeeting; how to access a report through Citrix.
Commitment to use the time allocated and a minimum of one session per month. / Example: Selected services must use the maximum time allocated of 100 minutes each month. This can be used as one session for the full duration or a number of shorter sessions. Demonstrate how you will meet this requirement i.e. currently have one or more clients and one group clinical supervision session to achieve outcome.
Further comments, if any:
SECTION D - Application Checklist (For your use)

Obtain and read the Guidelines and Application form.

Make sure your application is complete (all selection criteria and supporting information have been addressed).

Emailyour application to: post/deliver to:

Responsible Gambling Fund

Telephone Video Conferencing Program

NSW Office of Liquor, Gaming and Racing

Level 9, 323 Castlereagh Street

GPO Box 7060

SYDNEY NSW 2000

Check that your application has been received and acknowledged.

Date and maintain a file for your own records.