Carson Valley Oral Surgery Financial Questions and Answers

Carson Valley Oral Surgery – Financial Questions and Answers

At Carson Valley Oral Surgery, we want you to be completely clear on the financial commitment that accompanies your surgery. We wish to reduce your financial anxiety by letting you know in advance the cost of your surgery, and we will discuss ways to help you fulfill your financial commitment.

I have dental insurance. Will you bill my insurance? How much do I need to pay?
We bill all insurance carriers but are contracted with the following dental plans:Aetna, Delta, United Concordia, Guardian, St. Mary’s, andplans in the Diversified Dental network. Many plans pay us well even if we are not contracted, but it is your responsibility to know the details of your plan. You are responsible for payment in full on your first visit (50% if we are contracted with your insurance). We will bill your insurance and payments will be credited to your account, or we will send you a refund. If you need surgery, we can submit a predetermination to let you know your benefit in advance. You are responsible for the amount your insurance will not pay on your surgery day. Because predeterminations can take 3-4 weeks, you may not be able to wait (you are in pain!). If there is insufficient time to process a predetermination, we will call your insurance, verify coverage, and call you with the copay, the amount not covered by insurance. The copay is due on the day of surgery. If your insurance sendspayments to you rather than us, youwill need to pay 100% on the day of surgery.
We will bill your insurance provider for you and follow-up with them if there is any problem receiving payment for the claim. If there is an overpayment, we will issue you a refund. Although we will make every effort to collect from your insurance provider, if they do not pay the predicted amount, you are responsible for the balance within 60 days of surgery.

Do you take Medicare?
Dr. Gray is not a Medicare provider. We therefore cannot bill Medicare, and Medicare patients scheduling for a medical issue such as a biopsy need to sign a private contract and pay in full.

I do not have dental insurance. What can I do?
Payment is required prior to surgery. If you are not able to pay for the surgery, you may apply with CareCredit, a company that will financehealthcare often at no interest or low interest. Carson Valley Oral Surgery does not finance surgical care.

What forms of payment do you accept?
We accept cash, money orders, cashier’s checks, VISA, MasterCard, American Express and Discover. WE NO LONGER ACCEPT PERSONAL CHECKS.

Do you offer discounts for cash payments, seniors, or multiple family members?
Sorry—we do not offer discounts. Our patients pay the same amounts for the same procedures.

What if I forget to bring my payment in full on the day of surgery?
Because it is our policy to receive payment prior to surgery, you will be rescheduled.

What if I reschedule or cancel my surgery?
If you give 24 hours notice, there will be no charge. If you do not give 24 hours notice, there will be a $25 charge for local anesthesia surgeries and $50 for general anesthesia surgeries.

If you have any questions, please call Dalia Briggs, Office Manager, at 782-6491.

I have read and understand the financial policy above. If I have insurance, I authorize my insurance carrier to send the claim payment directly to Edward Gray, DMD, MD.

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