Career Portfolio Content Transmission

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Career Portfolio Order Form

Client Name / Type here…
Randy Smith
Career Advisor / John Smith
Date / March 13, 2009
Model #
Industry/Profession : choose one

Executive Management
Finance
Sales & Marketing
Operations Management
Technical
Other / General

/ Executive Management

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PROFILE PAGE

Sidebars

(DM03, DM04, DM06 only)

Sidebar 1 text (limit 25 words):

Sidebar 2 text (limit 25 words):

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PROFICIENCIES PAGE

Division President / COO / VP of Operations

P&L / Strategic Planning

Growth Strategies / Change Management

Mr. Randy McKee is an operations and sales leader who started new companies and stores and turned around regions and locations in retail electronics, entertainment, financial services and consulting industries for Blockbuster, Radio Shack and smaller companies.

Pioneering an alternate format and store-in-store concept, he maximized market penetration. Randy built a nationwide infrastructure for regional territories and management teams, providing accountability, and he grew a national dealer/merchant network, enhancing exposure and opening access to new customers. Directing critical relationships with lending partners, vendors and military leadership, he delivered services and drove double digit increases. He standardized operations and service by franchising processes and procedures and created the first high profile national marketing program with Team Marines – NASCAR.

An energetic leader of highly productive teams, Randy delivered strong turnaround performance and fast-paced growth and he introduced positive changes that benefitted companies, stakeholders, clients and associates. A tireless promoter of organizations, Randy guided organizational performance and behaviors through promotion of personal integrity and business ethics.

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EXPERTISE PAGE

Brevity counts. Use terse descriptions (1-2 words is best). Screen real estate is limited on the Proficiencies animation. Lengthy descriptions will not fit in the available space.

Main HeadingsSub-headings

Management / Change Management
Strategic Planning
Turnarounds & Startups
Sales & Marketing / Sales Management
Business Development
Market Rollout
Human Resources / Career Development
Downsizing & Restructuring
Teambuilding & Mentoring

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RESULTS PAGE

Budgeting/Expense Control
Business Development
Change Management
Compensation Plans & Incentive Programs
Consolidations
Cost Control
Cross-Functional Teams
Downsizing, Divestitures & Restructuring
Growth Strategies
Manager Development
Market Rollout & Marketing Promotions
Mergers & Acquisitions
Multi-Site Management
P&L Accountability
Sales Management
Strategic Partnerships
Territory Development
Start-Ups & Turnarounds

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ACHIEVEMENTS PAGE

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ACHIEVEMENTS PAGE

Grouping your client’s achievements by category heading is an effective way to grab the attention of hiring decision makers. Categories such as Turnaround, Supply Chain Management, Productivity Improvement or Cost Reduction will allow hiring managers to quickly scan for the skills they are seeking in a candidate. Here are three examples of Achievements pages that illustrate this practice:

Turnarounds

Transferred to Jackson, Mississippi where sales and profit were among the worst in the country, racial tensions within team were high, prior leadership had created animosity and teamwork and cooperation were nearly non-existent. Turned around underperforming state for Radio Shack, increasing average volume 34% in Y1, 14% in Y2 and 10% in Y3, while improving highest ticket and average ticket sales proportionately.

Results were being significantly depressed by bottom 10% District Managers. Held frank conversations with DMs ensuring they knew ranking and changes needed regarding customer count/# of visits/rentals per visit/avg. rental fee. Established performance improvement program, turning around underperforming districts and winning Zone/Area of the Year companywide for best revenue and profit results.

Tasked with turning around a declining Franchise system and get it growing again. Implemented direct mail and phone solicitation to top 100 independent video operators for conversion to Franchisees, advertising in major Franchisee publications for fast-food Franchisees to enter video. Turned around declining Blockbuster Franchise system, converting 43 independent locations, opening 154 new locations, capturing $5M upfront franchise fees and growing revenues to $900M with 20-40% increase Y2.

Downsizing/Rightsizing/Restructuring

Costly, ineffective and antiquated communication/records system complicated company’s ability to hold Franchisees accountable for compliance with marketing, operating standards, reporting and financial obligations from multiple Franchise Agreements with widely disparate terms. Updated Blockbuster Franchisee’s communications process/records system, saving $1.8M in costs and creating instant access to agreements that resolved Franchisee disputes and favorably resolved a $7M lawsuit.

Armed forces were deployed for Operation Iraqi Freedom (OIF), meaning that vast majority of customers just went away – leaving sales associates unable to make quotas/paychecks. Established/implemented program to salvage Pioneer Services’ business endangered by war in Iraq, doubling business referrals (from 6% to 13%) by dealers/merchants and creating 2nd strongest source of new customers.

Three regions needed downsizing/rightsizing, eliminating leadership/support staff for regions generating ~$100M annually. Downsized/right-sized regions, saving company $500K annually while enhancing company’s reputation.

Growth Strategies

Company wanted to create immediate cash-flow through the sale of Company-owned locations to Franchisees, but Franchisees were reluctant to expand or purchase stores as heightened competition and advent of “Revenue Sharing” as a means of purchasing product had impacted profitability significantly. Spearheaded sales to Franchisees in market downturn, generating $60M+ in cash flow and $3M Franchise fees in less than one year, as well as creating 8% in annual residual revenues for Blockbuster.

Manager ranked in Top 5 for highest volume location in territory believed that the operation was top notch and was generating more revenue than should be capable of being produced in that store. Reenergized high-ranking Radio Shack store, exceeding record $4K per day, increasing Y/Y volume 40% and promoting Manager and three sales associates for outstanding performance.

Took over new territory and was asked to meet with manager of highest volume location in the state who had opposed predecessor and determine if he should be terminated on the spot. Salvaged from termination and directed recalcitrant Radio Shack manager to #1 leader $/ticket nationwide, doubling national Avg.$/Ticket for location and growing sales 45% in year one.

Assumed leadership of territory with outstanding results and people and was challenged to grow business. Drove well-producing territory to #4 of 200+, winning awards for >25% sales/15% profit growth and double digit growth in subsequent three years, maximizing sales with excess from other store inventories.

Sales Strategies

Two major competitors announced entry into DFW market. Video Update’s press release announced plans to open 60 DFW locations and a second competitorpromised to open 100 stores. Beat out aggressive competition, exceeding40% market penetration in Dallas for Blockbuster.

Problem Resolutions

Franchisees were stalling for time, demanding greater documentation and refusing to pay balances while delinquent A/R grew to $19M. Drove aggressive collection/resolution process for Blockbuster A/R, recouping $19M from Franchisees, creating on-time payment culture and losing only one small Franchisee in four years.

Took over territory with plans for rapid growth and development, but candidates were in short supply to fill new management positions while existing management staff needed to be upgraded. Hired new and upgraded existing staff in rapid-growth territory, reducing recruiting time by 30%, reducing recruiting costs $18K with highly qualified candidates and increasing revenue 35% in Y1.

New Franchisee acquired twelve locations and filed $7M lawsuit alleging that an accounting change in inventory over-inflated the price paid for stores and that overpayment should be multiplied by five times earnings. Franchisee stopped paying ongoing fees. Avoided litigation during deposition, preventing three suits at $42M and collecting $300K in past due fees.

Military families are often buried in revolving debt and have no idea of horrific interest and fees they are assessed. Led program saving $100M annually in fees/interest paid by military families while increasing net to lenders.

Acquisitions / Negotiations

Located and identified a potential acquisition in East Texas. Responsible for determining valuation of competitor inventory, and projecting future revenue, profit, market expansion, renovation costs, impact on existing locations, while negotiating clearance from a BB Franchisee operating several stores in the market and giving a go/no go to financial and legal teams. Located and negotiated new BB acquisition, saving $15K costs per unit, 15% in rent and $30K in product cost per location, gaining $1.6M in cash for location swap and growing revenue 21% in Y1, 10% in Y2 and 7% in Y3.

Results can be expressed in dollars or in percents. If you have data for more than one graph, please enter the data separately below. The graph will be titled “Financial Metrics” unless you specify a different title.

When choosing data for your graph, consider the range of data carefully. Numbers that are too far apart in value will not graph well, e.g,. $4K and $50M. Also remember screen real estate is limited in the graph animation. Use terse descriptions (3-4 words) to fit in the available space.

Graph Title / Revenue / Savings
Description / Data ($ or %)
Turned around increase / $180M
Savings in fees/interest / $100M
Generated in franchise sales / $60M
Recouped outstanding A/R / $19M
Graph Title / Growth
Description / Data ($ or %)
Turnaround growth / 45%
Maintained market penetration / 40%
Y1 volume increase / 34%
Y2 volume increase / 14%
Y3 volume increase / 10%

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EXPERIENCE PAGE

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EDUCATION PAGE

The recommended format for career history is a summary of positions with company descriptions and dates. Details are available on the client’s downloadable resume. The positions should be formatted as follows:

Company Name, Location, Dates of Employment
One-line description of company size and product or service (in italics)
Position Title (Bold)

Randy McKee & Associates, LLC, 2008 to Present

Facilitates the expansion and growth of new business ventures through human and website resources.

President / Sole Proprietor

Pioneer Services / The Military Solutions Corp. 2002 to 2008

Pioneer is the parent company of The Military Solutions Corp, a nationwide retail organization providing financial products, services and education for military families.

Chief Franchise Officer, Pioneer Services / President, The Military Solutions Corp.

Blockbuster Video, 1990 to 2002

$4B video rental and sales company.

Senior VP Domestic Franchising, 1998 to 2002

Area Senior VP Corporate Stores, 1995 to 1998

Regional Director of Operations, 1990 to 1995

Radio Shack, 1977 to 1989

One of the nation’s leading consumer electronics specialty retailers.

District Management

Promoted through the ranks

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CONTACT PAGE

Note: Unless Education is extensive, it will appear in the portfolio on the Experience page.

In addition to an Economics major from Ohio State University, Randy is a graduate of Greenbrier Military School College Prep. He has extensive professional development that includes training/seminars by management, leadership and sales leaders Steven Covey, C. Davis Fogg, Jim Collins and Roger D. Blackwell. He is a noted speaker and published author.

Board Membership

UTPA Foundation Board

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OTHER PAGE 1

Mr. Randy Smith welcomes the opportunity to speak with you about your business needs and his experience and qualifications. Please feel free to contact Randy at the phone number or e-mail listed at the bottom of this page, or complete the information below and press “Submit” to arrange a call at a convenient time.

Randy Smith

Address

Phone

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OTHER PAGE 2

Title for this page: Awards

Awards, Honors & Special Recognition…

Patriotic Employer by the National Committee for Employer Support of the Guard and Reserve (ESGR)
Leader’s Club – sales and profits leader / DM of the year for sales growth
Leadership Award – teambuilding/ZVP of the Year
Elite quarterly award for outstanding leadership and promotion of the company culture (top 2% of company)
Served as a Foundation Board Member for the University of Texas Pan American for six years
Member of AUSA (Association of the United States Army), Navy League, and the Marine Corps Association
Sponsoring Member USO

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OTHER PAGE 3

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OTHER PAGE 3

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