Canadian Cancer Society

CANADIAN CANCER SOCIETY

JOB POSTING

POSITION: Senior Information Specialist

REPORTS TO: Manager, Cancer Information Service

LOCATION: Hamilton, ON

STATUS: Regular, Full-Time

POSITION SUMMARY:

The Senior Information Specialist provides cancer information by telephone and email for the Canada-wide Cancer Information Service as well as engaging in activities to increase awareness and utilization of Canadian Cancer Society services, and other organizational priorities.

DUTIES & RESPONSIBILITIES:

·  Responds to cancer information inquiries, by telephone and e-mail, from cancer patients, family and friends, Canadian Cancer Society staff and volunteers, the general public and heath care professionals across Canada.

·  Provides accurate and current information in understandable terms, much of which may be medical or scientific.

·  Researches, assesses and selects information, specific to the client's situation from appropriate resources.

·  Creates an environment of support for callers through active listening, offering support, assisting callers to identify their psychosocial needs and concerns, and offering appropriate resources and referral.

·  Communicates professionally with attention to sensitivity, clarity and without personal bias.

·  Participates in self-directed learning to maintain expected knowledge base, acquires new knowledge/information and keeps abreast of the latest developments in oncology and related fields.

·  Contributes to the upkeep of the Society’s databases of credible and current cancer information, materials, resources and community services.

·  Participates in projects, committees and key activities of the Cancer Information Service as assigned.

·  Contributes to outreach opportunities as appropriate in collaboration with internal and external partners.

·  Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations.

·  Other projects as assigned.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

·  A Bachelor’s degree in nursing with a minimum of one year of related practical or clinical experience, or an equivalent combination of education and experience.

·  Demonstrated client-service skills; ability to respond to sensitive issues.

·  Knowledge of cancer care systems and community health services delivery.

·  Excellent communication skills, including active listening

·  Expertise delivering key messages to a wide range of audiences.

·  Strong search skills and ability to critically appraisal and assimilate health literature.

·  Proficient working with office-based computer systems: MSOffice (Word/Excel/Powerpoint); sharepoint, internet, social media platforms and customized CRM databases.

·  Willingness to pursue and update personal knowledge about cancer and related issues.

·  Flexibility, organized, ability to multi-task, and deal with competing priorities.

·  Strong ability to problem-solve, reach sound resolutions and think strategically.

·  Demonstrated interpersonal skills and ability to work well within a team.

·  Previous experience in an oncology setting is an asset.

·  Knowledge of Canadian Cancer Society policies and procedures is an asset.

·  A criminal record check is required.

WORKING CONDITIONS

·  Office environment

·  Sits for extended periods.

·  Significant computer use.

·  Periodic early evening (15-20% of time per week or on a rotating basis)

·  Some short-term travel may be required within Ontario. (2 to 3 times per year depending on opportunities)

·  Ability to transport small boxes of resources/supplies to an event.

Please note that in keeping with the mandate of the Canadian Cancer Society to model and promote healthy lifestyles, employees are not permitted to smoke in or about Society premises or while carrying out CCS business.

WHAT WE OFFER:

CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values:

CARING COURAGE INTEGRITY PROGRESSIVE

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations to our website.
Click here to apply

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

The Canadian Cancer Society is committed to employment equity and encourages applications from all qualified candidates. CCS will make available reasonable accommodations for people with disabilities upon request.