BUSINESS CAREER SERIVCES SAMPLE RESUME PHRASES

Sales and Retail

Cashiers

-  Advised customers on purchases

-  Operated POS cash register for sporting goods company, working on weekends and during school breaks

-  Provided exceptional customer service and support

-  Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions

-  Held various positions in cash management operations areas, including item processing, check cleaning transportation, item balancing, item processing support, and quality control

-  Balanced cash drawer daily

-  Audited cash receipts of other cashiers

-  Observed checking, billing, and cashiering activities

-  Hired and trained workers

-  Provided cash management services

-  Provided accurate, timely and efficient service to customers as head cashier in drive-thru

Sales Associate

-  Developed close and personal relationships with clients to ensure customer loyalty and retention

-  Marked and sold acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings

-  Advised customers on new styles, fashion trends, and product features

-  Marketed and sold women’s fashions in an upscale boutique

-  Maintained detailed record of individual customer’s buying habits and preferences

-  Sent thank-you notes for patronage, and cards for special occasions

-  Acquired an expertise in customer service and “closing the sale”

-  Provided on-call clothing and accessory consultation for personal shopper customers

-  Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies

-  Participated in receiving, check-in, and stocking of merchandise, prepared products for sale, updated and maintained existing client accounts, demonstrated new products, and trained clients in use and application of new cosmetics

-  Handled stock, customer special and repair shop orders with various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders

-  Designed monthly sales flyers, brochures, and line cards featuring all heavy equipment products sold

-  Established shipping and receiving procedures, which streamlined operations and increased efficiency

-  Contacted customers to notify them of special sales and new merchandise shipments

Administrative and Support Services

Administrative Assistant

-  Input student financial aid data into national database, calculated student loan totals for reporting purposes, and provided administrative support to student financial aid counselors

-  Provided wide range of administrative and clerical duties to the ______department

-  Managed advertising, accounts, inventory/purchasing requirements

-  Coordinated print materials and promotional items for new product special programs

-  Handled product orders with attention to detail

-  Assisted clients through an accurate assessment of needs

-  Coordinated and handled various business and personal projects for the president

-  Provided administrative support to CEO and up to ___ management team and staff members

-  Composted staff rosters, filed/archived confidential patient records, managed tapes and statistical information, typed documents and directed inventory control


Customer Service

Receptionist

-  Greeted visitors at Corporate Headquarters

-  Conducted tours of manufacturing facilities and site operations

-  High profile, administrative position

-  Directed administrative operations for the hectic reception area

-  Met stringent processes and timeliness in overseeing medical records management, admissions, discharges, transfers and theatre bookings

-  Managed reception, typing, telephone inquiries, filing, daily banking, mail receipt and distribution

-  Centralized contact point for all communications, problems, and administrative inquires posed by health professionals, doctors, patients, and relatives

Secretary

-  Coordinated meetings and managed schedules for ten managers

-  Provided general office support by typing documents, filing reports, entering data, ordering supplies, and answering phones

-  Worked with new employees to create user names, passwords, and access

-  Coordinated the work schedules of ___ staff members to assure smooth, effective processes and minimize potential for error

-  Compiled and delivered reports

-  Updated processing procedures

-  Ordered and managed $1 million in annual computer supplies

-  Utilized remedy software to document steps taken to resolve problems

-  Supported the distribution of computer reports to general ledger, gas plant accounting, revenue billing, and gas measurement departments

-  Assisted customers in logging on and getting into database

-  Notified users regarding changes in applications

-  Insured compliance to regulations

General Laborer

-  Performed duties of electrician, carpentry, or general construction worker as needed

-  Served as mentor to new apprentices

-  Advised general contractor on technology, personnel, safety, and schedule issues

-  Performed carpentry, plumbing, electrical, drywall, flooring, roofing, finish work, cabinets, painting, and other construction activities

-  Worked projects from initial conception to occupancy

-  Played a key role in gutting and refurbishing a warehouse space into minimum security

-  Served as construction worker, converting and renovating a 15,000 sq. ft. commercial space into a business complex

-  Performed light carpentry, painting, window preparations, plumbing repair, appliance installation, and landscaping

Generic

-  Designed, and developed, and implemented ______

-  Easily establish rapport with people of all ages, cultures, and beliefs

-  Developed effective internal controls and always operated within budget

-  Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts as appropriate times; and assisting new managers and other staff to become familiar with policy and operations

-  Directed all marketing and franchising opportunities

-  Developed solutions as part of quality management team

-  Developed ideas for ______

-  Effective in stressful situations

-  Helped prioritize work schedules and delegated assignments

-  Daily interfacing with engineers on various projects

-  Death tactfully and effectively with difficult customers

-  Demonstrated effective and consistent technical support

-  Death tactfully and effectively with difficult customers

-  Demonstrated ability to apply sound knowledge to diverse applications

-  Demonstrated effective and consistent technical support

-  Assisted in establishing a successful structure for a growing company

-  Designed and created information systems

-  Converted manual systems into computerized systems

-  Designed and printed ______

-  Designed and implemented ______

-  Detail-minded with a good eye for balance and organization

-  Demonstrated skills in writing and presenting

-  Consistently marinated high profit margins on all projects

-  Competent in all phases of ______

-  Compiled reports and records

-  Comprehensive knowledge and experience in group facilitation

-  Computer literate. Proficient in ______

-  Ability to assess organizational needs and implement administrative procedures

-  Conceptualized and implemented innovative guidelines and procedures to ______

-  Coordinated the efforts of team members who produced ______

-  Developed creative and innovative marketing and advertising promotions

-  Evaluated potential and active trouble spots involving staff, customers, and companies

-  Developed correspondence and assisted office manager

-  Developed business and strategic plans

-  Excellent mediator, arbitrator, and facilitator

-  Developed and instructed cash management product seminars

-  Experience manager with excellent team abilities

-  Developed guidelines and negotiations for ______

-  Ethical, skilled communicator. Can establish individual and group rapport

-  Effective open communication. Express self very well. Can make a point and convincingly express an opinion

-  Created and directed dynamic growth for this emerging ______business

-  Evaluated programs in marketing, productivity, and customer support. Made recommendations to company executives

-  Developed and marketed new products and services

-  Evaluated new technologies, equipment, vendors, and product marketability

-  Excel at organizing, coordinating, and managing projects

-  Established quality standards

-  Action-oriented, focused on solving problems immediately

-  Advised ______regarding ______

-  Aided in the organization of ______

-  A highly successful and verifiable track record in ______

-  Assisted in production of ______

-  Able to integrate all business functions

-  Able to gather, compile, and analyze information from many different sources

-  Able to recruit, motivate, and develop long-term employees

-  Attended corporate planning meetings and assisted in writing policies and procedures

-  Areas of direct responsibility include ______

-  Expertise in all production planning and scheduling phases

-  A high degree of expertise in _____

-  Produced an extensive revision of the company procedures manual

-  Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly

-  Ability to implement effective, creative ideas for firms, teams, and individuals

-  Ability to communicate effectively with customers, management, and staff

-  Highly organized with attention to detail and ability to service several transactions simultaneously

-  Broad ______experience

-  Expertise in public relations, special events, marketing, and product development

Lifeguard

-  Provided emergency treatment using standard lifesaving procedures

-  Maintained close attention to all activity in the swimming pool area, anticipating hazardous situations and reacting calmly to emergencies

-  Served as Assistant Coach for 100-meter relay team

-  Trained new lifeguards to use continuous scan technique

-  Volunteered for lifeguard duty for synchronized swim team practices


Bartender

-  Coordinated with security personnel to monitor patron sobriety and conduct

-  Maintained safe and sanitary conditions

-  Managed beverage, garnish, and snack inventory, ordering additional stock as needed

-  Prepared and served mixed drinks, beer, wine, and snack food to patrons of _ person capacity tavern

-  Maintained a high level of customer satisfaction through attention to detail in defining needs

-  Added local live bands on Friday and Saturday nights to add more business

-  Purchased foodstuff/beverages, equipment, and supplies, managed all vendor negotiations, sales/costing

-  Managed bar operations

-  Ensured supplies were available to meet demand

-  Reduced spoilage and inventory

-  Performed inventory of all liquor, beer/wine, glassware, and other items

Cook

-  Monitored kitchen inventory and re-ordered food and supplies as needed

-  Maintained kitchen condition to standards exceeding health regulations

-  Prepared food cooked to order in a fast paced, short order diner

-  Provided backup for executive chef in his absence

-  Assisted bakery manager when ordering ingredients and decorator supplies

-  Supervised and trained restaurant staff including sous chefs and food handlers

-  Handled all aspects of food service management including food costing, pricing, inventory, management, and vendor relationship management

-  Prepared and served food selections

-  Participated in daily kitchen operations including food preparation and food service

Server

-  Received food and beverage orders, advised on daily specials, and delivered food and drinks

-  Verified the accuracy of charges, delivered customer checks, and ensured prompt processing of transactions

-  Ensured customer satisfaction by monitoring needs and filling special request

-  Provided quick, efficient, and friendly service to customers

-  Courteously and efficiently served customers and operated cash register

-  Introduced theme based dress up night to complement performance of 70s band

-  Competed with co-workers to achieve sales goals

-  Boosted customer base and established repeat clientele

-  Delivered efficient, courteous service to customers

-  Made recommendations to management regarding expanding selection of liquors

Event Coordinator

-  Organized product launches, industry award presentations, conventions, seminars, workshops, and private parties

-  Scheduled venues, hired caterers, set menus, arranged for special equipment needs, booked hotel accommodations, ad distributed promotional material

-  Organized all aspects of volunteer work for high profile events

-  Worked with _ volunteers to execute this one day event

-  Coordinated and hosted social activities, media events, and team functions, including Ladies Luncheons and Tours; team, media, and alumni lunches; President’s receptions and pep rally

-  Oversaw the facilitation of all details ranging from tenting and musicians, to table settings and flowers

-  Screened, hired and trained temporary personnel representing sponsors at sporting events

-  Designed program logos, related apparel and sample bag packaging

-  Developed brand, graphics, and sales visuals; and brainstormed marketing concepts

-  Managed distribution of sponsor sample bags at major nationwide events

-  Coordinated all aspects of events including planning stages through completion

-  Supervised event merchandise development, situated posters in prominent positions across towns, and distributed leaflets and sample bags

Community Service Volunteer

-  Managed financial transactions and records for the organization

-  Recruited, trained, and scheduled volunteers for community events

-  Maintained volunteer database, including skills, training, interests, and availability

-  Directed customer satisfaction studies and analyzed collected data

-  Supervised recreational activities for children on site and on field trips

-  Assisted in the identification of employees for refugees

-  Participated with various community groups, local government agencies, churches, and community action programs to maximize services to adolescents

-  Ensured protective services for children

-  Organized intergenerational activities with tenants and local schools on a monthly basis

-  Facilitated drug and alcohol awareness and prevention training

Marketing Assistant

-  Advised campaign coordinator on local issues and strategies

-  Drafted promotional campaign materials, including print, radio, television, and internet publications

-  Managed media relations on a daily basis

-  Edited reports, press releases, and promotional articles

-  Marketed accounts to increase revenue and solicit customers to build a referral list

Program Assistant

-  Drafted marketing materials and proposed advertising campaigns

-  Arranged transportation for guest speakers an dignitaries

-  Conducted and analyzed surveys of participants to gauge customer satisfaction

-  Managed event logistics, including publications, advertising, rentals, schedules, subcontractors, and cleanup

-  Coordinated adolescent Peer Educational the community and within educational facilities

-  Provided program education to hospitals and treatment centers throughout the state

-  Acted as liaison between staff at satellite program and Director

-  Trained staff and provided orientation sessions for new volunteers

-  Utilized leadership and authority in a consistent manner and in such a way as to reinforce the residential philosophy and program of the shelter

-  Obtained funding support for all programs and projects