BUSINESS CAREER SERIVCES SAMPLE RESUME PHRASES
Sales and Retail
Cashiers
- Advised customers on purchases
- Operated POS cash register for sporting goods company, working on weekends and during school breaks
- Provided exceptional customer service and support
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions
- Held various positions in cash management operations areas, including item processing, check cleaning transportation, item balancing, item processing support, and quality control
- Balanced cash drawer daily
- Audited cash receipts of other cashiers
- Observed checking, billing, and cashiering activities
- Hired and trained workers
- Provided cash management services
- Provided accurate, timely and efficient service to customers as head cashier in drive-thru
Sales Associate
- Developed close and personal relationships with clients to ensure customer loyalty and retention
- Marked and sold acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings
- Advised customers on new styles, fashion trends, and product features
- Marketed and sold women’s fashions in an upscale boutique
- Maintained detailed record of individual customer’s buying habits and preferences
- Sent thank-you notes for patronage, and cards for special occasions
- Acquired an expertise in customer service and “closing the sale”
- Provided on-call clothing and accessory consultation for personal shopper customers
- Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies
- Participated in receiving, check-in, and stocking of merchandise, prepared products for sale, updated and maintained existing client accounts, demonstrated new products, and trained clients in use and application of new cosmetics
- Handled stock, customer special and repair shop orders with various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders
- Designed monthly sales flyers, brochures, and line cards featuring all heavy equipment products sold
- Established shipping and receiving procedures, which streamlined operations and increased efficiency
- Contacted customers to notify them of special sales and new merchandise shipments
Administrative and Support Services
Administrative Assistant
- Input student financial aid data into national database, calculated student loan totals for reporting purposes, and provided administrative support to student financial aid counselors
- Provided wide range of administrative and clerical duties to the ______department
- Managed advertising, accounts, inventory/purchasing requirements
- Coordinated print materials and promotional items for new product special programs
- Handled product orders with attention to detail
- Assisted clients through an accurate assessment of needs
- Coordinated and handled various business and personal projects for the president
- Provided administrative support to CEO and up to ___ management team and staff members
- Composted staff rosters, filed/archived confidential patient records, managed tapes and statistical information, typed documents and directed inventory control
Customer Service
Receptionist
- Greeted visitors at Corporate Headquarters
- Conducted tours of manufacturing facilities and site operations
- High profile, administrative position
- Directed administrative operations for the hectic reception area
- Met stringent processes and timeliness in overseeing medical records management, admissions, discharges, transfers and theatre bookings
- Managed reception, typing, telephone inquiries, filing, daily banking, mail receipt and distribution
- Centralized contact point for all communications, problems, and administrative inquires posed by health professionals, doctors, patients, and relatives
Secretary
- Coordinated meetings and managed schedules for ten managers
- Provided general office support by typing documents, filing reports, entering data, ordering supplies, and answering phones
- Worked with new employees to create user names, passwords, and access
- Coordinated the work schedules of ___ staff members to assure smooth, effective processes and minimize potential for error
- Compiled and delivered reports
- Updated processing procedures
- Ordered and managed $1 million in annual computer supplies
- Utilized remedy software to document steps taken to resolve problems
- Supported the distribution of computer reports to general ledger, gas plant accounting, revenue billing, and gas measurement departments
- Assisted customers in logging on and getting into database
- Notified users regarding changes in applications
- Insured compliance to regulations
General Laborer
- Performed duties of electrician, carpentry, or general construction worker as needed
- Served as mentor to new apprentices
- Advised general contractor on technology, personnel, safety, and schedule issues
- Performed carpentry, plumbing, electrical, drywall, flooring, roofing, finish work, cabinets, painting, and other construction activities
- Worked projects from initial conception to occupancy
- Played a key role in gutting and refurbishing a warehouse space into minimum security
- Served as construction worker, converting and renovating a 15,000 sq. ft. commercial space into a business complex
- Performed light carpentry, painting, window preparations, plumbing repair, appliance installation, and landscaping
Generic
- Designed, and developed, and implemented ______
- Easily establish rapport with people of all ages, cultures, and beliefs
- Developed effective internal controls and always operated within budget
- Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts as appropriate times; and assisting new managers and other staff to become familiar with policy and operations
- Directed all marketing and franchising opportunities
- Developed solutions as part of quality management team
- Developed ideas for ______
- Effective in stressful situations
- Helped prioritize work schedules and delegated assignments
- Daily interfacing with engineers on various projects
- Death tactfully and effectively with difficult customers
- Demonstrated effective and consistent technical support
- Death tactfully and effectively with difficult customers
- Demonstrated ability to apply sound knowledge to diverse applications
- Demonstrated effective and consistent technical support
- Assisted in establishing a successful structure for a growing company
- Designed and created information systems
- Converted manual systems into computerized systems
- Designed and printed ______
- Designed and implemented ______
- Detail-minded with a good eye for balance and organization
- Demonstrated skills in writing and presenting
- Consistently marinated high profit margins on all projects
- Competent in all phases of ______
- Compiled reports and records
- Comprehensive knowledge and experience in group facilitation
- Computer literate. Proficient in ______
- Ability to assess organizational needs and implement administrative procedures
- Conceptualized and implemented innovative guidelines and procedures to ______
- Coordinated the efforts of team members who produced ______
- Developed creative and innovative marketing and advertising promotions
- Evaluated potential and active trouble spots involving staff, customers, and companies
- Developed correspondence and assisted office manager
- Developed business and strategic plans
- Excellent mediator, arbitrator, and facilitator
- Developed and instructed cash management product seminars
- Experience manager with excellent team abilities
- Developed guidelines and negotiations for ______
- Ethical, skilled communicator. Can establish individual and group rapport
- Effective open communication. Express self very well. Can make a point and convincingly express an opinion
- Created and directed dynamic growth for this emerging ______business
- Evaluated programs in marketing, productivity, and customer support. Made recommendations to company executives
- Developed and marketed new products and services
- Evaluated new technologies, equipment, vendors, and product marketability
- Excel at organizing, coordinating, and managing projects
- Established quality standards
- Action-oriented, focused on solving problems immediately
- Advised ______regarding ______
- Aided in the organization of ______
- A highly successful and verifiable track record in ______
- Assisted in production of ______
- Able to integrate all business functions
- Able to gather, compile, and analyze information from many different sources
- Able to recruit, motivate, and develop long-term employees
- Attended corporate planning meetings and assisted in writing policies and procedures
- Areas of direct responsibility include ______
- Expertise in all production planning and scheduling phases
- A high degree of expertise in _____
- Produced an extensive revision of the company procedures manual
- Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly
- Ability to implement effective, creative ideas for firms, teams, and individuals
- Ability to communicate effectively with customers, management, and staff
- Highly organized with attention to detail and ability to service several transactions simultaneously
- Broad ______experience
- Expertise in public relations, special events, marketing, and product development
Lifeguard
- Provided emergency treatment using standard lifesaving procedures
- Maintained close attention to all activity in the swimming pool area, anticipating hazardous situations and reacting calmly to emergencies
- Served as Assistant Coach for 100-meter relay team
- Trained new lifeguards to use continuous scan technique
- Volunteered for lifeguard duty for synchronized swim team practices
Bartender
- Coordinated with security personnel to monitor patron sobriety and conduct
- Maintained safe and sanitary conditions
- Managed beverage, garnish, and snack inventory, ordering additional stock as needed
- Prepared and served mixed drinks, beer, wine, and snack food to patrons of _ person capacity tavern
- Maintained a high level of customer satisfaction through attention to detail in defining needs
- Added local live bands on Friday and Saturday nights to add more business
- Purchased foodstuff/beverages, equipment, and supplies, managed all vendor negotiations, sales/costing
- Managed bar operations
- Ensured supplies were available to meet demand
- Reduced spoilage and inventory
- Performed inventory of all liquor, beer/wine, glassware, and other items
Cook
- Monitored kitchen inventory and re-ordered food and supplies as needed
- Maintained kitchen condition to standards exceeding health regulations
- Prepared food cooked to order in a fast paced, short order diner
- Provided backup for executive chef in his absence
- Assisted bakery manager when ordering ingredients and decorator supplies
- Supervised and trained restaurant staff including sous chefs and food handlers
- Handled all aspects of food service management including food costing, pricing, inventory, management, and vendor relationship management
- Prepared and served food selections
- Participated in daily kitchen operations including food preparation and food service
Server
- Received food and beverage orders, advised on daily specials, and delivered food and drinks
- Verified the accuracy of charges, delivered customer checks, and ensured prompt processing of transactions
- Ensured customer satisfaction by monitoring needs and filling special request
- Provided quick, efficient, and friendly service to customers
- Courteously and efficiently served customers and operated cash register
- Introduced theme based dress up night to complement performance of 70s band
- Competed with co-workers to achieve sales goals
- Boosted customer base and established repeat clientele
- Delivered efficient, courteous service to customers
- Made recommendations to management regarding expanding selection of liquors
Event Coordinator
- Organized product launches, industry award presentations, conventions, seminars, workshops, and private parties
- Scheduled venues, hired caterers, set menus, arranged for special equipment needs, booked hotel accommodations, ad distributed promotional material
- Organized all aspects of volunteer work for high profile events
- Worked with _ volunteers to execute this one day event
- Coordinated and hosted social activities, media events, and team functions, including Ladies Luncheons and Tours; team, media, and alumni lunches; President’s receptions and pep rally
- Oversaw the facilitation of all details ranging from tenting and musicians, to table settings and flowers
- Screened, hired and trained temporary personnel representing sponsors at sporting events
- Designed program logos, related apparel and sample bag packaging
- Developed brand, graphics, and sales visuals; and brainstormed marketing concepts
- Managed distribution of sponsor sample bags at major nationwide events
- Coordinated all aspects of events including planning stages through completion
- Supervised event merchandise development, situated posters in prominent positions across towns, and distributed leaflets and sample bags
Community Service Volunteer
- Managed financial transactions and records for the organization
- Recruited, trained, and scheduled volunteers for community events
- Maintained volunteer database, including skills, training, interests, and availability
- Directed customer satisfaction studies and analyzed collected data
- Supervised recreational activities for children on site and on field trips
- Assisted in the identification of employees for refugees
- Participated with various community groups, local government agencies, churches, and community action programs to maximize services to adolescents
- Ensured protective services for children
- Organized intergenerational activities with tenants and local schools on a monthly basis
- Facilitated drug and alcohol awareness and prevention training
Marketing Assistant
- Advised campaign coordinator on local issues and strategies
- Drafted promotional campaign materials, including print, radio, television, and internet publications
- Managed media relations on a daily basis
- Edited reports, press releases, and promotional articles
- Marketed accounts to increase revenue and solicit customers to build a referral list
Program Assistant
- Drafted marketing materials and proposed advertising campaigns
- Arranged transportation for guest speakers an dignitaries
- Conducted and analyzed surveys of participants to gauge customer satisfaction
- Managed event logistics, including publications, advertising, rentals, schedules, subcontractors, and cleanup
- Coordinated adolescent Peer Educational the community and within educational facilities
- Provided program education to hospitals and treatment centers throughout the state
- Acted as liaison between staff at satellite program and Director
- Trained staff and provided orientation sessions for new volunteers
- Utilized leadership and authority in a consistent manner and in such a way as to reinforce the residential philosophy and program of the shelter
- Obtained funding support for all programs and projects