Client Survey
We are surveying Building Communities Through Arts and Heritage (BCAH) clients to find out how satisfied they were with the Program, and the level of service they received. We invite you to complete this survey and let us know about your experience.
This survey is comprised of a series of questions, to evaluate your experience. You can use the final section to leave us any additional comments, or suggestions for improvements you feel have not been addressed elsewhere.
Your feedback will be kept confidential. Survey responses and will be used for statistical purposes and to identify ways our program delivery can be improved.
If you have any questions about this survey we encourage you to contact the Department of Canadian Heritage at or 1-888-330-3018
Thank you for your participation.
Please return completed survey to:
Electronic / Mail
/ Department of Canadian Heritage
12 York Street, Third Floor
Ottawa, ON
K1A 0M5
General Information
1. In which province did your festival/event take place?:
2. How did you hear about this funding program? (check all appropriate)
BCAH Website
Canadian Heritage 1-800 number
1-800-OCANADA
Canadian Heritage Information / Program officer
Elected official (MP, MPP, MLA, City Councilor etc)
Friend or other contact
Other:
Program Delivery
BCAH Website
1. If you visited the BCAH website to obtain information on the Program, how satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The completeness of the information?
b) The clarity of the Program information?
c) The ease with which you found information?
d) The visual appearance of the web site?
e) With the website search function?
f) The accessibility of the application forms or other documents
Yes / No / Not applicable
2. In the end, did you get what you needed from your visit to the Canadian Heritage/BCAH website?
3. How many times did you visit the Canadian Heritage/BCAH website in the last month?
Canadian Heritage 1-800 number
1. If you called the Canadian Heritage 1-800 number to obtain more information on the Program, how satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The quality of the information?
b) The courtesy of the staff?
c) The staff knowledge of the Program?
d) The waiting time?
Yes / No / Not applicable
e) Did you receive service in the official language of your choice when you called the Canadian Heritage 1-800 number?
f) Did you receive the information you were looking for?
Visit to Regional Office
1. If you called or visited your regional PCH office to obtain more information on the Program, how satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The quality of the information?
b) The clarity of the written communication you received from BCAH officers?
c) The courtesy of the staff?
d) The staff knowledge of the Program?
e) The waiting time?
f) The hours of operation?
Program Tools
1. How satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The clarity of the information provided in the BCAH Program Guide?
b) The clarity of the BCAH Application form, including the Budget?
c) The clarity of the information requested from you in the interim report (if applicable), and/or the final report?
2. Did you use: / Yes / No / Not applicable
a) The online version of the Guide, Application and Budget found on the BCAH website?
b) The interactive Application and Budget forms on the BCAH website?
c) The paper version of the Guide, Application and Budget supplied by your Regional Office?
3. What suggestions would you have to improve the Guide, Application and Budget?
Communications
1. Did you receive: / Yes / No / Not applicable
a) A letter acknowledging the receipt of your application?
If successful:
A letter informing you of the amount of funding you would receive?
Please skip to question 2
If your project was not funded:
A letter informing you that you would not receive financial support and explaining the reason(s) why your project had not been selected for funding?
Please skip to question 3
If successful:
2. If your application was successful, how satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The clarity of the letter informing you of the amount of funding you would receive?
b) In the case of grant recipients, the clarity of the enclosed information outlining eligible and ineligible activities?
c) In the case of Contribution recipients, the clarity of the Contribution agreement?
d) The clarity of the Interim Report Form, if applicable?
e) The clarity of the Final Report Form?
If your project was not funded:
3. If your application was not successful, how satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The clarity of the letter informing you that you would not receive financial support?
b) The clarity of the reason(s) why your project was not selected for funding?
Timeliness and Deadlines
1. How satisfied were you with: / Not satisfied / Somewhat satisfied / Satisfied / Very satisfied / Not applicable
a) The timeframe to apply for the Program?
b) The response time to receive an acknowledgement of receipt for your application?
c) The response time to receive written confirmation of the outcome of your application?
d) If successful, the time it took to receive a payment after you submitted a payment request?
About our Clients
Yes / No / Not applicable
1. Have you received funding through BCAH in the past?
2. Do you plan on reapplying for funding through BCAH in the future?
Comments
Please use this space to provide us with any other suggestions regarding the improvement of this Program or its delivery.
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