BT Proud Extranet Content
What is it BT Proud?
BT Proud is the way you think and act every day when you are at work.
BT Proud is derived from what you believe is important about work, that influences the way you speak to your customers and interact with your colleagues and managers.
Embodied in seven simple but important statements;
Believing that you can rely on me
Together Manpower and BT can succeed
Positively striving to always do better
Ready always to delight my customers
Openly I value your business
Understanding that every call is important to me
Dedicated to finding the right solutions first time for my customers needs
These statements should guide your behaviours and help you do your best work. Identify and learn to use them to help you perform and therefore much more likely to be rewarded and recognised by Manpower as well by BT.
If you look around you will see a number of colleagues who are proud to be working at BT and demonstrate this in the way they work. Providing consistent excellent service at all times be it an emergency, enquiry or sales call.
BT is one of the longest standing companies in the UK and to continue this fine distinction it is vital to remember who we are and the impact we have when we deal with the general public right across the country.
BT Proud symbolises that even in the face of recent financial results and the economic downturn, you recognise the important part you play and the impact you have on your own success and the success of the BT business.
What does BT Proud mean to me?
By demonstrating the BT Proud statements amongst other things in your work, you will more likely be rewarded & recognised for your efforts and the contribution to the BT business. Over the coming months and quarters Manpower will be looking to identify those individuals making the difference, who really understand right first time and who deliver great results.
What can I do to be BT Proud?
Make RFT a positive mind-set, resolving a customer’s call once and for all.
Understand your performance metrics so that you can keep on track and achieve great results.
Provide a better service to your customers than our competitor’s; let’s not make it easy for them to match it.
Every minute counts, so keeping to your adherence really matters.
BT Proud Contribute Awards
Every month we would like to recognise those advisors that have led the way in delivering excellence in their roles. By meeting all the Right First Time targets and having an excellent attendance record we will ensure that your success does not go unnoticed.
BT Proud Gold Awards
Every Quarter we will be looking to shine a spotlight on those advisors that have demonstrated the BT Proud values. If you have made a positive difference to a customers experience with BT we want to shout about it. If you have gone that extra mile to ensure that your team or centre has achieved its goals we want tell your story. Anyone is allowed to nominate someone for a Gold Award. If you think someone is deserving of recognition please use the nomination, which can be found on the templates & forms section of the extranet site.