Broadband Business CODING MASTER
1. Does your organization have internet service?
q 1 Yes
q 2 No
q 3 Not sure
[IF THE ANSWER IS 2-3, THEN SKIP TO QUESTION 27]
2. About how many employees are there at your location?
(IF NECESSARY ASK “are there more or fewer than 20? ADD/DECREASE BY 5)
Number of employees ______
3. What is your best estimate of how many employees at your location use the internet at work?
(IF NECESSARY ASK “Are there more or fewer than 20?" ADD/DECREASE BY 5)
Number of employees ______
4. What is your best estimate of what your company's internet costs each month?
q 01 Less than $25 a month
q 02 $25 to $49/month
q 03 $50 to $99/month
q 04 $100 to $149/month
q 05 $150 to $199/month
q 06 $200 to $349/month
q 07 $350 to $499/month
q 08 $500 to $999/month
q 09 $1,000 to $1,499/month
q 10 $1,500 or more a month
q 11 Not sure
5. Does that cost include something else beside internet connection, e.g., security, phone system, etc?
q 1 Yes
q 2 No
q 3 Not sure
6. Based on what you pay for internet service and what it provides for our company, would you say your internet service is a READ
q 1 Excellent value
q 2 Good value
q 3 Fair value
q 4 Poor value
q 5 Not sure
7. For which of the following does your organization use the internet: READ - SELECT ALL THAT APPLY
q 01 Research
q 02 Social media
q 03 Selling merchandise or products or services
q 04 Supply chain management
q 05 Finance/banking
q 06 Communication
q 07 Teleconferencing
q 08 Telecommuting
q 09 Data management
q 10 Marketing
q 11 Education/continuing education
q 12 Entertainment
q 13 Geographic information
q 14 Security
q 15 Other
8.
______
9. Using a 10-point scale where 10 means your internet speed serves all of your organization's needs exceptionally well and 1 means your internet speed is severely limiting what your company can do, how would you rate your company's internet speed?
99 = Don't know
Internet speed ____
10. Using a 10-point scale again where 10 is definitely and 1 is definitely not, how likely is it that your organization will need a faster internet connection in the next year? In the next 3 years?
99 = Don't know
Next year ____
Next 3 years ____
11. What would your company like to do via the internet that it cannot do now because of the speed of your internet connection? RECORD VERBATIM
______
12. What prevents your company from getting a faster internet connection? READ - IF NECESSARY PROBE - SELECT ALL THAT APPLY
q 1 Boss/corporate doesn't value a faster connection
q 2 Not in the budget
q 3 Up front costs are too high
q 4 The connection speed will still vary, so it's not worth it
q 5 Business is not good - poor economy
q 6 Too expensive
q 7 Costs more than it's worth
q 8 Have fastest connection available
q 9 Don't really need a faster connection
q 0 Other
13.
______
14. High speed internet connections can be valuable to companies for many different reasons. Please tell me for which of the following reasons high speed internet service is very important to your company: READ - SELECT ALL THAT APPLY
q 01 Banking
q 02 Marketing
q 03 Supply chain management
q 04 Government forms and registrations
q 05 Telephone system
q 06 Computer system
q 07 Teleconferencing
q 08 Getting to websites
q 09 Accessing global markets
q 10 Accessing continuing education
q 11 Networking
q 12 Selling our products and services
q 13 Access to data sources
q 14 Other
15.
______
16. Please tell me if you strongly agree, agree, neither agree nor disagree, disagree, or strongly disagree with the following statements:
17. A fast internet connection is critical for maintaining your company's competitiveness.
q 1 Strongly agree
q 2 Agree
q 3 Neither agree nor disagree
q 4 Disagree
q 5 Strongly disagree
q 6 Not sure
18. A fast internet connection is critical for being able to produce and deliver the services or products your company provides to customers.
q 1 Strongly agree
q 2 Agree
q 3 Neither agree nor disagree
q 4 Disagree
q 5 Strongly disagree
q 6 Not sure
19. A fast internet connection is critical for the survival of your company.
q 1 Strongly agree
q 2 Agree
q 3 Neither agree nor disagree
q 4 Disagree
q 5 Strongly disagree
q 6 Not sure
20. Does your organization have a Wifi connection?
q 1 Yes
q 2 No
q 3 Not sure
21. How many devices that connect to the internet, such as computers, iPads, tablets, smart phones, etc. does your organization have?
(IF NECESSARY, ASK, Is it more or fewer than 10? INCREASE/DECREASE BY 5 AS NECESSARY)
Devices ______
22. Thinking about all of those devices, about how many will your organization add in the next year - just give me your best estimate?
(IF NECESSARY, ASK, So you think it will be more or fewer than 10? INCREASE/DECREASE BY 5 AS NECESSARY)
Devices ______
23. Do you know the download and upload speeds of your internet connection?
q 1 Yes
q 2 No
q 3 Not sure
[IF THE ANSWER TO QUESTION 23 IS 1, THEN SKIP TO QUESTION 25]
24. Will you please go to speedtest.net so we can check your upload and download speeds?
q 1 Yes - WAIT & RECORD ANSWERS TO NEXT TWO QUESTIONS
q 2 No
[IF THE ANSWER IS 2, THEN SKIP TO QUESTION 30]
25. What is the approximate Mbps for your download speed?
Mbps ______
26. What is the approximate Mbps for your upload speed?
Mbps ______
[IF THE ANSWER TO QUESTION 1 IS 1, THEN SKIP TO QUESTION 30]
27. Does your company have computers?
q 1 Yes
q 2 No
q 3 Not sure
28. What is the number one reason why your company does not have internet service?
q 1 Company does not need computers to survive
q 2 Want to keep our employees from using the internet
q 3 Upfront costs are too high
q 4 Monthly charges are too high
q 5 Too much money for what you get
q 6 Slow connection in our area
q 7 Not available in our area
q 8 Employees don't know much about computers
q 9 Other
29.
______
30. We have some brief organization profile questions to ensure we're reaching a cross section of businesses.
31. In which county is this organization?
q 1 Charlotte
q 2 Collier
q 3 DeSoto
q 4 Glades
q 5 Hardee
q 6 Hendry
q 7 Highlands
q 8 Lee
q 9 Okeechobee
q 0 Polk
32. Which of the following best describes your business sector? READ
q 01 Government
q 02 Public safety
q 03 Schools K to 12
q 04 Higher education
q 05 Library
q 06 Utilities
q 07 Healthcare
q 08 Retail
q 09 Warehousing/distribution
q 10 Office/professional
q 11 Restaurant/entertainment
q 12 Industrial/mining
q 13 Manufacturing
q 14 Agriculture
q 15 Recreational
q 16 Other
33.
______
34. What is your company's zip code?
ZIP ______