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745 SW 13TH ST Florida City, FL 33034·850-341-1388·
Rebecca D. Stewart

Objective

To obtain a position in your company where I can use my expert knowledge customer service and management to grow.

Experience

01-27-14 - Current / TRX, A Concur Company / Milton ,FL

Ticketing Agent

§  Assist Passengers in processing credit cards for online reservations
§  Contact passengers and advise of credit card declines
§  Issue tickets to passengers
02-15-11 – 10-22-13 / Synergy Solutions / Pensacola, FL

Bilingual Customer Service Rep

§  Assist clients with online and phone orders
§  Assist Spanish speaking clients with online and phone orders
§  Process payments
§  Resolve any customer service issues to ensure 100% customer satisfaction
01-29-00 – 11-06-10 / Gallery Home Store / Bronx, NY

General Manager

§  Assist customers in opening accts
§  Obtained 2 new stores in 1 year
§  Daily manager functions : scheduling, weekly and monthly reports, training, etc.

Education

1994-1998 / Pensacola High School / Pensacola, FL

Diplomia

Highlight of Qualifications

§  BILINGUAL IN SPANISH

§  Expert knowledge and abilities in written and spoken communication

§  A patient listener who fully focuses on speakers and understands a variety of accents

§  Organized and detail- oriented; knack for understanding procedures and logistics

§  Strong skilled in time management, prioritizing task, and meeting deadlines

§  Problem solver who quickly grasp complex situations and turns them into manageable task

§  I constantly maintain a positive attitude and enjoy helping people.

**** References available upon request****