Avaya IP Office

The Avaya IP Office phone system can simply measurably improve your company. Avaya IP Office delivers powerful call handling capabilities and provides detailed call reporting that can enhance the performance and productivity of everyone who uses it.

IP Office system includes:

  • A Phone System - A Rack Mountable PBX with hundreds of features. Display phones. Desk- and PC-based IP phones. Voice over IP. Paging.
  • A Unified Messaging Server - Voicemail. Auto attendant. Unified voicemail/email. Personal Number. Call recording. Easy-to use graphical interfaces. Full synchronization with Microsoft® Exchange.
  • A Conferencing Solution - A built-in, private "conference bridge" that's available at a moment's notice when you need to quickly share information with a large number of people. Secure, easy to use and very cost-effective, it's ideal for team meetings, client conferences, training and more.
  • A Virtual Office Solution - Are you working out of the office? Avaya IP Office is an ideal solution for virtual offices because you can work remote through a corporate network infrastructure. This means you can benefit from the "transparent" operation of many features (transfers, Caller ID, etc.), centralized messaging, and centralized administration to enhance information sharing and collaboration, increase company-wide productivity and lower costs. Linking your remote offices on one phone system with centralized administration and shared messaging.
  • Easy to Manage - Web based system management easily allows you to change system settings while you're in the office or away.

IP Office

Bring Mobile Collaboration to Your Midsize Business

Learn how mobility is changing the workplace, how to define your best mobile strategy, and 10 factors to consider when choosing a solution.

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  • Summary
  • |Features and Benefits
  • |Services

Tech Info

Create your most productive mobile workforce. Easily and cost-effectively increase communications capacity, adding enhanced capabilities as your business expands. Gain business and customer service efficiencies. Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business. Flexibility, scalability, and options are built right in:

  • Go from basic telephony to the most sophisticated unified communications.
  • Grow from five employees to 1,000 (at a single site).
  • Network up to 32 locations.
  • Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
  • Use IP, digital, analog, or SIP—in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
  • Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
  • Combine IP Office with Avaya data networking, security features, intuitive system management tools, and affordable services support for a comprehensive communications solution.

With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.

With IP Office, you can give your employees the communications tools they need to perform at their best.

  • Power User
  • Mobile Worker
  • Office Worker
  • Teleworker
  • Receptionist
  • Customer Service Supervisor
  • Customer Service Agent

Power User

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

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Mobile Worker

Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.

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Office Worker

Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.

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Teleworker

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

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Receptionist

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

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Customer Service Supervisor

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

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Customer Service Agent

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

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Featured Resources

DEMOS

IP Office Demo

Need Help

Call us at 603-636-2525

The best feature with Avaya IP Office is that system can take advantage of Digital and VoIP technologies. That means you can use digital technologies for phones with in the office and VoIP technology for remote users and locations.
Call us at 800-335-0229 for an on line demonstration of the system.
IP Office supports a wide range of telephones but the 5400 series digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.

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