Job Title: Business Application Analyst, Lead
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POSITION: Business Application Analyst, Lead DATE: October 2005
REPORTS TO: Supervisor or Manager level ANALYST: RH
DEPARTMENT: Various REVISED: October 2005
JOB CODE: 6751 REVISED BY:
AREA #: Various DOC. #:
POSITION PURPOSE:
Lead and direct Business Application staff and activities.
Develop, implement and support solutions and processes (both computerized and non-computerized) to meet the requirements of the organization. Work closely with internal Information Services staff, system users, and vendors to ensure successful implementation of procedures, business applications, and/or computer programs, client training, and follow-up.
REPORTING RELATIONSHIPS:
· Reports to a Supervisor or Manager level, who in turn reports to a Manager or Director level.
· No subordinates report to this position. Provides work direction and guidance to Business Application staff.
ESSENTIAL FUNCTIONS:
· Coordinates the daily activities of the Business Application staff. Assigns, monitors, reviews progress and quality of work.
· Provides input/recommendations to management regarding performance reviews, hiring and disciplinary actions of staff.
· Assists with Kronos activities and the training of new staff and developing existing staff.
· Provides technical guidance on more complex issues and works on special projects/tasks as assigned by the Manager.
Design - Business & Technical:
· Leads all activities that design computer solutions for complex business needs spanning multiple systems and/or user departments. Teaches and mentors staff on process and system design techniques.
· Maintains awareness of industry trends for new hardware, OS, network solutions.
· Leads activities to translate business requirements into technical designs for projects/problems that span multiple systems.
Development:
· Demonstrates detailed knowledge of department relationships across multiple user departments by directing development of software and system configurations based on analysis of user requirements within time frames given.
· Continuously investigates market for latest hardware, software, and technical components to benefit application systems and software in the environment. Leads implementation of any changes.
Project Definition and Analysis:
· Completes analysis for complex projects, problems or needs that span multiple computer systems or multiple user department. Demonstrates strong knowledge of the business processes which the systems support as well as any associated business processes in other areas.
· Defines the complete scope of complex projects / problems that span multiple computer systems and leads scope completion activities. Collaborates with Administration to validate scope.
· Leads activities that analyze current state and approves process flow diagrams.
· Leads all activities that creates future state design recommendations for complex projects / problems and ensures that gaps from current state are resolved.
· Mentors other on project management principles and leads activities for complex projects:
- Utilizes and mentors others on department’s project standards and methodology
- Creates and executes communications plan
- Identifies costs and resource estimates
- Creates project plans for complex projects and utilizes the plan to manage the work and meet deadlines
- Completes risk assessments and mitigation
Implementation:
· Manages and balances equity of training and go-live schedules.
· Audit classes and suggest changes or standardization in training.
· Works with administration for end-user and super-user training availability and compliance.
· Monitors go live coverage, modifies schedules per need, and collaborates with administration on go-live execution.
· Facilitates resolution of escalated conversions issues.
· Finds solutions or alternative processes for ‘lessons learned’.
Production Support:
· Defines and participates in on-call rotation schedule.
· Resolves escalated help desk and system problems and coordinates issue resolution across multiple functional teams.
· Coordinates maintenance activities across multiple functional teams.
· Works with administration to facilitate standardization.
· Ensures change control procedures are followed.
Testing:
· Enforces use of standardized team testing plans and receives feedback, updates and communicates as necessary.
· Drives schedule of testing, monitoring of all inter- and intra- application issues to resolution within timeline needed for project.
· Monitors vendor information on changes or new functionality and incorporates this into current documentation in a timely manner.
Activity Coordination / Other:
· Modifies tasks, resources, or timelines to ensure success of projects. Communicates changes
· Uses knowledge of inter-team changes to correlate with all other ongoing changes to advise on any process changes.
· Act as an advisor to lead working relationships to manage the project efficiently.
· The incumbent is responsible for adhering to the established Service Standards.
NON-ESSENTIAL FUNCTIONS:
The following non-essential job functions are listed to inform you of significant duties and/or skills, which form some of the basis for evaluation for merit increases of employees in this position. This does not exclude consideration of applicants who do not possess the ability to perform those skills or duties upon application.
· Performs other duties as assigned or as necessity dictates.
SPECIALIZED KNOW-HOW AND REQUIREMENTS:
· Bachelor's Degree in Information Technology or related Health Care degree with applicable IT experiences or equivalent technical training with relevant experience.
· Minimum six (6) years experience in an IT environment developing, implementing and supporting solutions and processes.
· Demonstrated ability to translate user requirements/business needs into system specifications.
· Advanced knowledge of process and system design techniques.
· Demonstrated ability to work with a minimal amount of supervision with proficiency in the ability to instruct, guide, assign, advise and lead team members.
· Demonstrated leadership abilities to include project/staff coordination and motivating staff toward common goals. Demonstrated ability to lead and mentor staff; ability to relate to staff and to mentor new and existing staff.
· Strong organizational and analytical skills. Ability to gather, organize and present data.
· Attention to detail with a proven track record of highly accurate work output.
· Strong problem and issue resolution skills.
· Advanced written and oral communication skills. May develop and make presentations to various sized groups.
· Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
MENTAL/PHYSICAL REQUIREMENTS:
· Position requires some travel. May be exposed to road and weather hazards.
· Generally exposed to a normal office environment.
· Operates all equipment necessary to perform the job.