In preparation for the second improvement workshop on the 20thApril, we would like to clarify and set expectations of what the project teams need to bring along with them.

As an overview of the 20th April we will plan to cover the following:

  • Share learning from the process maps
  • Review the analysis of the maps in terms of where the issues and problems are occurring.
  • Identify the key priorities and consider what needs to change
  • Re draw the new process in line with programme goals/vision / patient related outcome measures
  • Taking the next steps – identifying key actions for testing
  • Working through the challenges of implementation - Impact of change, managing resistance

As a part of that you will need to have completed the work discussed at the February workshop:-

  • A process map that demonstrates the current situation.

This is about maximising transplant rates and access to transplants therefore your process map should focus on the whole pathway with consideration of anything which may be relevant, e.g. patients whose listing has been missed, crash landers, donor identification and work up, ensuring fitness while on list etc. (all in the project mandate)

We are also keen to look at the handover process /how patients feed into the transplant units from the referral sites.

So, please bring your map with you and agree who will present it.

  • Analysis of your map along with the key issues from a patient and staff perspective. A quick list of criteria for map analysis is also attached here but please also refer to the slide set provided from the February workshop.

Russell and Kathy have kindly offered to provide additional support to each of the sites in terms of email and telephone coaching support. They are happy to help you to organise or structure any sessions and how to use some of the referenced tools and techniques shown at the February event.

Kathy Dickinson / / 07789176170
Russell Dunmore / / 07796695100

Process mapping task sheet

Create your current state map - Remember the focus of the map should be onPre-emptive listing

  • Pull together the right stakeholders
  • Identify and agree the scope (remember you can’t change what you’re not in touch with. The more limited the scope the limited the impact of any improvement.)
  • Capture what happens and who does it(What actually happens – not what should happen or how it’s mapped on a flow diagram )
  • Have ‘car park’ for issues ans ideas as they come up – but don’t get too distracted into talking about these in too much detail.

Analyse your map

  • Where are the handoffs (passing the patient/service user from one person to another)?
  • Any delays and why?
  • Where are the bottlenecks or queues?
  • Steps that do not add value? (If you were the patient in this system does what happens in the step or inbetween it add any value?)
  • How many steps for the patient/service user and are they built in for a reason?
  • Where are the problems?
  • What do the patients / service users complain about?
  • Where are there things done more than once?
  • What do staff complain about?
  • Have you got all the data you need?