Area of Work: Retail Office and Department Based

TREETOPS HOSPICE CARE

JOB DESCRIPTION

Post Holder:

Area of Work: Retail Office and Department Based

Responsible to: Retail Manager (Operations Manager when absent)

Department Objectives

Treetops Hospice Care provides all its services free of charge to patients and their families. The objective of the retail department is to raise and contribute funds primarily through its group of shops; maximising the potential of each shop and growing the business through expansion.

Role within the Department

The Senior Shops Manager is responsible for providing holiday, sickness and special project cover across Treetops Retail. They will be office based and hold a position within the retail department management team. There will be a requirement to work in any of our outlets throughout the year according to the needs of the business.

Specific Objectives

To support the retail management team in generating profit for the hospice. The role is multi-site with the specific aims of:

·  Keeping the shops running smoothly and effectively during periods of shop manager and/or assistant manager absence and general staff shortages

·  Taking on projects aimed at improving standards, morale or profitability within the department

·  Working with the retail management team to deliver the overall department strategy and achieve the set yearly performance targets

Key Tasks and Responsibilities

1.  Provide absence and support cover where needed across the retail department as per shop manager job description

2.  Assist with sharing best practice across the department gained from resources such as the Charity Retail Association and building connections with other hospices in our region

3.  Work on projects with the department managers and finance and gift aid administrator to advance the efficiency and profitability of Treetops Retail

4.  Work with shop managers to uphold and drive standards where necessary and achieve budgets in underperforming shops

5.  Assist with developing systems, procedures and training

6.  Assist with department expansion or contraction as appropriate

7.  Work with shop managers and volunteer services on recruitment, development, retention and acknowledgment of volunteers

8.  Take direction from and report to the department managers, record progress, and present findings when requested

9.  Develop positive relationships with other hospice departments e.g. HR and fundraising

10. Be prepared to undertake internal and external training and meetings according to the needs of the business

Key Competencies and Skills Requirements

·  A positive, flexible, team-playing attitude

·  Willingness to learn and take direction as well as use initiative

·  Smart personal appearance

·  Good verbal, written, and IT communication skills

·  Discretion and confidentiality

·  Effective time management and organisational skills

·  Good working knowledge of retail, including charity retail, and managing budgets

·  Experience of people management/team leading and cash handling

·  Confidence to inspire and motivate

·  Visual merchandising – ability to display donated and new goods to best advantage

·  Ability to lift, move and sort a wide variety of donated goods

·  Own car, full driving licence, and willingness to travel and work at multiple sites

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