Rebuttals
AIM-Acknowledge w/ a compliment, Inform, and Move on
I don’t need it
A-I can understand how you can think that way. I sometimes think about how much I pay for my car insurance.
I-But you know, needing a security system is like needing that car insurance… you didn’t need it until you have an accident! Protecting your valuables and your home from theft and fire not to mention if there is a medical emergency is important right?
M-Give me 5 min of your time to do a quick home analysis and at the least you get the information today to help in future decisions.
No Soliciting!
A-Oh I am so sorry. I didn’t see the sign.
I-There was a break in the neighborhood last week. If that home has a no soliciting sign I am sure the criminal ignored it when he burglarized the home. I am not a sales person. I am with ADT Special promotion team.
M-Like I said I am so sorry to interrupt you. I Just want 1 min of you to tell you about the ADT home security system that we are giving away to keep criminals out of your neighborhood, OK?
Go away!
A-Hold on please!
I- I am not a sales person. I am with ADT Special promotion team!
M-I just wanted to let you know that we are in the neighborhood due to the recent break in’s, Have you heard of them?
I need to think about it
A-I can appreciate that, it is smart to think about it.
I- However in this case ADT only has us out here today with this promotion. We have already given away 3 to your neighbors and we only have 2 left.
M-Lets just review the situation inside and get you qualified as a home owner, and then you can make a decision. I would hate to see you lose out on such a great opportunity.
A-I think purchases as well be before I go through with it, and that is the intelligent thing to do.
I- The great thing about it is that I am here today to answer all your questions so you can make that intelligent decision.
M-So the ball is in your court. Let’s go inside and you can ask away!
A- I understand, the protection of your home and family is a big decision.
I- We actually don’t want to give everyone a free system today, in fact we only have 5. We want some people to think about it and pay full price.
M-What questions do you have for me before I move along? I am sure one of your neighbors will be excited in taking a free system.
I have a dog
A- What kind of dog? Oh they are great dogs. I love pets.
I-If you’re like me, your dog is part of the family isn’t it? But, let me ask you if you’ve considered what may happen if your house catches on fire and you’re not home? Your dog can’t get out of the house. With our monitored smoke/heat detector the fire department gets dispatched automatically and will have the most time and opportunity to save your pet as well as your home or you and your family if you were in the house.
M-So let me take a look at the smoke detector and see what condition it is in, OK?
I have a gun
A-I bet you’re good with your gun, aren’t you?
I-If you’re not home, guess what two things they look to steal? Guns and jewelry. Then they go straight to the pawn shop with it. If someone breaks in, you wonder where they’re at? What door are you going to? With our verbal chime the system tells you exactly where to go. Let’s say they break in the basement, your system says “basement door open.” Where are you going to go? To the basement, with your gun in hand if you choose. Better than not even knowing they are in the house, isn’t it?
M- Let me take a look at your doors and windows to see if they are secure, OK?
I need to speak to my Spouse
A- That is a smart thing to do. My spouse and I talk everything over together.
I-What we can do isget all the system reserved for you, and that way we won’t give it away
M-So let’s go in and make a call into ADT to verify that you’re a home owner and go from there, fair enough?
I need to speak to my Spouse
A- Oh is that it? I can appreciate that. Very smart thing to do!
I- Do you think your husband or wife would object to having a security system to protect your home and family? Especially, if it’s free?
M-So let’s go in and make a call to your spouse and we can review options.
Can’t afford
A-I feel you. Time have been tough and it’s smart to save money.
I-The reason we select certain areas is because most people can afford our product and by giving a few away we will get more business. There are a lot of everyday people who can’t afford these $1500 systems, however we are willing to give you the system free. We figure about 80% of the neighbors will eventually have an alarm based on what ADT tells us.
M- You just need to keep it armed and active.
A-With the way the economy has been I can understand that.
I-People afford what they set their highest priorities on. If they value it enough they can budget for it. They can pay $100/month for cell phone service, $75-$150/month for cable and internet. Why can’t they pay about $1 a day to protect their home, family and all of their valuables? Makes since right? Protecting your valuables is important right?
M- Tell you what, Let me come in and do an analysis, and worst case scenario you will be much the wiser for a future decision.
Doesn’t fit into your budget
A-Oh, you’re like me! I live on a budget as well. Smart!
I-you know how much money is involved in 1 single break-in…and that you’re already actually paying for it through your homeowners insurance? You can earn up to 20% your home owners insurance. Insurance companies know that homes with monitored security systems prevent break-ins by 5000%, so they give a discount to homeowners who have monitored systems (and we actually send them a certificate directly after your installation).Also, insurance companies don’t replace items such as computers and TV’s at 100% of their cost and they can never replace pets or family heirlooms or photos.
M-Now, you understand we’re talking about free equipment, free installation and monitoring by ADT to protect your home, family, pets and all of your valuables for less than the price of a can of Coke each day, correct? Let’s sit down and get you qualified as a homeowner and then we can discuss the different monitoring plans, OK?
My neighborhood is safe
A-I thought my neighborhood was safe too until we/my friend had their home broken into. However, one of the main reasons we are here is because it is a safe neighborhood.
I-Most people wait until after something happens to call us, especially in a safe neighborhood like yours.Crime is spreading with the economy being slow and every neighborhood was a “safe” neighborhood at one point in time.
M-All I am asking is that we do a quick 10 min home analysis and then go from there, OK?
I already have a system
A- That’s fantastic! So you know the importance of have a security system. Smart!
I-The reasons we are here is a lot of people in this area have systems. We are updating some of the older systems and giving new ones to those who don’t have one.I’m glad your home and family are protected. Obviously you see the benefit of a monitored security system.
M-Now, while I have this free system available, do you have any neighbors or family close by that you would like to give your free system to instead?
I am not interested
A-I say that every time I am at the mall shopping and they ask me if I need help. And then when I do need Help they are nowhere to be found. We all do that right? (HAHA)
I- Insurance companies know that homes with monitored security systems prevent break-ins by 5000%, so they give a discount to homeowners who have monitored systems. Also, insurance companies don’t replace items such as computers and TV’s at 100% of their cost and they can never replace pets or family heirlooms or photos.
M-Now, you understand we’re talking about free equipment, free installation and monitoring by ADT to protect your home, family, pets and all of your valuables for less than the price of a can of Coke each day, correct?