Agreement for Online Support (12 Years Old and Above)

Agreement for Online Support (12 Years Old and Above)

Our Agreement– For ConfidentialOnline Support

(For young people 12 years and above)

Thank you for contacting me.

Below is some information about Online Support.

Please let me know if you have any questions by emailing me at:-

Swings & Smiles is not able to offer emergency support:

If you are in crisis and need immediate support you can contact:

Childline - 0800 1111(free)

(For children and young people up to 25 years – open 24/7)

Your safety and Confidentiality

  • All emails are confidential between just us.
  • I discuss my work with my supervisor.This helps to make sure that I am providing you with the best possible support.Your name will not be included.
  • The email system used is called “Hushmail” – it is a safe a secure email service – only you will be able to receive the emails.
  • Please be aware that if you use a shared computer or use a computer where other people are present – you will need to make sure that you are able to message me in privacy.
  • If you tell me that you are in danger or that someone else is in danger, I will need to inform another professional or adult to ensure your / their safety - I will try to talk with you about this first.
  • For emergencies only, I will ask you to provide me with a contact number (parent or guardian)
  • I work to the ethical guidelines put together by the BACP –

How online support works

  • I will work with you to help you find answers and possible solutions to your problems and worries.
  • I want to ensure you feel supported and respected and that you do not feel judged.
  • Listening and understanding is the most important thing I can do to help you.
  • I can also provide specific information and advice about being a sibling of a brother or sister with disabilities/ special needs since I understand how this might affect you.
  • I use the term “session”- this is one email from you and a reply from me.
  • You may find that just one email support session helps or my may find that you require more – up to 6. If you need more, we can discuss this.
  • Online support will be easier if you write less than 500 wordsin your message to me
  • This is your time and space and it is your choice to contact me.
  • I encourage you to let me know if you feel that online support is not helping you – It is likely that we can make some changes so that it will help you.

Computer problems

  • If you are unable to make contact using email, pleaseleave a message at the Phoenix Centre – 01635 285170
  • If I am unwell or unable to provide email support for a length of time you will be contacted by another team member from Swings & Smiles and alternative plans will be made – For this reason, I will ask you to provide a contact number

Please let me know if you would like more information or if there is something that you do not understand.

Best wishes

Jan