Time / Details
09.15-11.10 / AGM:
  1. Registration and coffee
  2. AGM with treasurer's count
  3. Update from BSHAA president
  4. New president
  5. Update from BSHAA CEO

11.10-11.30 / Break
11.30-12.30 / Breakout
  1. I am a Hearing Care Assistant: Practice guidance for HCA’s and a primer on automatic adjustments to optimise amplification
In this workshop, Andrew will describe the principles of updated BSHAA guidance and supervision policyfor HCA. Additionally, he will discuss modern hearing aid technology and principles of making software guided adjustments to clients’ hearing aids for best clinical outcome. The workshop will also attempt to capture other topics of discussions depending on the individual roles of the participants. / Andrew Coulter
  1. I am an Independent RHAD: Graphic design for independent audiology professionals.
This workshop will be directed at independent audiologists to help them understand the services offered and the value of a graphic design to their business. It will also cover topics such as how to consider the client’s perspective and communicate accordingly; and how to produce a design brief for maximising the business potential / Ceri Davies
  1. I’m an Employed RHAD – juggling clinical excellence with the retail imperative
This session hopes to act as a catalyst to begin a conversation about the real conflicts within our everyday experience of needing to meet our income targets and doing our best for the people who have hearing loss, and examine some ideas about how we can balance and optimise our opportunities to act ethically and sell enough to earn our commission each month. / Anna Pugh
12.30-13.30 / Lunch
13.30-14.30 / Keynote talk: ‘Do It Right – Do It Once’
With the abundance of information available at their fingertips via smartphones, tablets etc. customers are becoming better informed, and in many ways, more selective about who they choose to provide hearing care. For you to really ‘stand out’ customers must feel that they have had a genuinely enjoyable experience when visiting your practice. We all know this, yet we continue down the ‘tried and tested’ route of assessment, recommendation, fitting and follow up, that we’ve relied on for decades!
An alternative approach to hearing care, where the customer is genuinely the main focus, and is involved in all decision making, and where the ‘product' becomes a ‘component’ of your solution instead of ‘the’ solution will be discussed.
By adopting different strategies and procedures, customers will tell the world about their ‘amazing experience’ and you will gain more business with less time intensive follow up visits. / Gary Holland
14.30-15.15 / Maximising listening in challenging environment
This presentation will explore the clinical modalities that will help you to enhance your clients listening ability in acoustically challenging environment. It will underpin the principles that will help you identify your clients hearing issue in their own environment and also to prescribe the best solution accordingly / Rory Kewney
15.15-15.45 / Reviewing the published evidence; hot papers to influence practice
There is a wealth of literature published on a weekly basis; this talk selects 5 of those peer review, published articles and examines what they mean for clinical practice. We will also consider the quality of the evidence and practically what to consider when reviewing the articles as a busy professional. / Gareth Smith
15.45-15.50 / Comfort break
15.50-16.20 / I haven’t got a hearing problem, so why am I here?: Health belief model for audiologists
This session will discuss practical applications of research theory in our day to day working as RHADs within the structures of our consultation processes. The health belief model of behaviour is a theory that is used here to classify the acceptance levels of the impacts of hearing loss for individuals, and allows us to use our rapport building skills and clinical excellence to adapt our approach to meet their expectations and provide the best solution. This will prepare your service for best possible client outcome. / Anna Pugh
16.20-16.30 / Feedback and Close of the event / David Welbourne
25th November
6.30pm to 8.00pm / AGM Social: President’s reception and networking evening: 25th Nov 2016 6.30-8.00pm at Donnington Grove Hotel, Newbury
Ticket price: only £10
Register here for this event
As part of our purpose (Care*Support*Advocate) and to enhance membership benefit we would like everybody to get more out of BSHAA development days. Therefore, we are for the first time, inviting members and delegates of the AGM development day to join us on the eve of AGM (i.e. 25th November 2016) at Donnington Grove hotel in Newbury for a president’s reception and networking opportunity.
The evening is open to anyone who would like to come and network with like-minded colleagues and BSHAA Council members. Whether you have just started a new business or if you have been in the industry for years and are looking to meet new and like-minded people, then look no further. If 'business' is on your mind and if you want to network with new people, then this evening is for you! Although the evening is attached with the AGM development day on next day (26/11/2016) however, it is also open to members who are not able to attend the development day for any reason but will still like to come to enjoy the networking opportunity. If you are not a BSHAA member yet, you will have an opportunity to join on the day. What’s more, the membership is free for students of audiology course.
Tickets cost £10 and this includes, a welcome glass of wine and canapes throughout the evening. Guests are also welcome to stay at the venue once the event has finished. The bar will open as usual throughout the event for you to purchase any more drinks should you wish to. Furthermore, if you are attending the AGM and development day as well, we have negotiated just the right package with the hotel (limited spaces) to book a complete package including wine, dinner, stay and breakfast only for
  1. £150pp with single occupancy or
  2. £170 for double occupancy (if you are bringing a partner).
The venue has a spa facility with steam/sauna and a golf course (including a driving range). Clay pigeon shooting can be pre-arranged directly with the hotel. Overlooking the grounds of the hotel is a popular Berkshire landmark, 700 years old Donnigton castle. There are several glorious local destinations to enjoy including the Highclere Castle where the costume drama Downton Abbey is filmed, a living rainforest and the Newbury racecourse. More info here: