Additional Technical Information

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Additional Technical Information

Additional Technical Information

Overview

This document outlines the supported platforms and software for the Child Care Benefit (CCB) Approval Online Application Form. This includes the IT testing results for various combinations of internet browser and Adobe document reader software for the Windows7 and Apple Mac computer operating systems. Due to difficulties experienced by some users in accessing Portable Document Format (PDF) documents, applicants applying for CCB approval are advised against using a computer with Windows10 operating system until further notice.Also, Google Chrome and Adobe Acrobat are no longer compatible and cannot be used to submit the online application form.

Minimum Access Requirements

Applicants must have Adobe Reader Version 8.1 or later to use the electronic Application Form. A suitable version of Adobe Reader can be downloaded for free from theAdobe website.

Using other PDF Reader software other than Adobe Reader (e.g. Foxit Reader, Evince, PDF-XChange, eXPert, etc) may cause the electronic PDF Application Form to not function correctly.

Who to contact for assistance

If you are experiencing any technical difficulties displaying or using the CCB Approval Online Application Form, please contact your State or Territory Office on 1300363079 or email

Printing the electronic PDF form

Online application forms should not be completed, printed and submitted as important information may not appear on the printed version of the electronic application form. This may result in the application not being able to be assessed.

Recommendations for Windows 7 Users

For the Windows7 Operating System, it is recommended that Adobe Reader11 be used in combination with any of the following browsers:

  • Internet Explorer10
  • Opera Version12

Google Chrome can no longer be used with this operating system (see explanation below). It is recommended that Firefox version37 and Internet Explorer9 not be used with this operating system. Table1 provides an overview of the Windows7 testing results, which excludes Internet Explorer version11 because it was not included as part of this testing. You may still be able to submit the online application form using this operating system with Internet Explorer version11 and Adobe Reader11.

Table 1: Windows 7 Operating System Results

Browser and Document Reader / Adobe v9.1.0 / Adobe v9.2.0 / Adobe v10.0.1 / Adobe v10.1.4 / Adobe v11.0.1 / Adobe v11.0.12 / Adobe
DC 2015
Internet Explorer v9 / 
(7,9) / 
(3,9) / 
(4,9) / 
(8) / 
(3,9) /  / 
(6,9)
Internet Explorer v10 / 
(7,9) / 
(9) / 
(9) / 
(8,4) /  /  / 
(6,9)
Google Chrome v43 / 
(7,9,10) / 
(9,10) / 
(10) / 
(8,10) / 
(10) / 
(10) / 
(6,9,10)
Firefox v37 / 
(2,7,9) / 
(9) / 
(9) / 
(8) /  / 
(4) / 
(6,9)
Safari v5 / 
(7,9) / 
(9) / 
(9) / 
(8) / 
(9) /  / 
(6,9)
Opera v12 / 
(7,9) / 
(5,9) / 
(9) / 
(8) /  /  / 
(6,9)

= Recommended= Not Recommended

  1. The application form opens within the browser rather than in Adobe Reader.
  2. The Validate Address function removes the street name when verifying the address - Adobe 9.1 - Fire Fox.
  3. When the Verified Address is selected from the suggestions, the Unit section moves to the street name section.
  4. Application Form can be submitted when internet access is blocked.
  5. The form has intermittent internet access for submission - Opera - Adobe 9.2.
  6. The Check Address function cannot connect to the internet - Adobe DC.
  7. Application submission failed on First attempt, Null error displayed – Adobe 9.1.0.
  8. A pop-up requesting to the user to trust the document is displayed when using the Validate Address function - Adobe 10.1.4 – All Browsers.
  9. Postal Address does not save in form – multiple.
  10. Google Chrome and Adobe Acrobat/Reader are no longer compatible, with support for the Netscape Plug-In technology (which Chrome is based on, removed in September 2015).

Recommendations for Windows 8 Users

Some Windows8 users may experience issues saving and submitting the application form. If this occurs please contact your local state or territory office for further assistance (refer details above). You may wish to consider internet browser and document reader combinations that were endorsed for Windows7 users. If you use Version11 of Adobe Reader, you may also be able to submit the application form with Internet Explorer Version11 as your internet browser.

Recommendations for Windows 10 Users

It has been identified through IT testing that the Adobe Reader programme does not currently work with dynamic forms such as the CCB Approval Online Application Form in the Windows10 environment. Therefore, this combination of platform and software is not currently supported until a fix is administered to this platform by Adobe.

Recommendations for Apple Mac Users

For the Apple Mac Operating System, it is recommended that the following browsers be used to download, save and complete the CCB Approval Online Application Form.

  • Opera Version32
  • Safari Version7

Applicants will not be able to submit their application using an Apple Mac Computer. Table2 provides an overview of the Apple Mac testing results.

Table 2: Mac Operating System Results

Browser and Document Reader / Downloaded from Browser / Adobev10.1.03 / Adobev11.0.01 / Adobev11.0.09 / Adobe DC v2015.008.20082
Chrome v41 /  /  /  /  / 
Firefox v23 /  /  /  /  / 
Opera v32 /  /  /  /  / 
Safari v7 /  /  /  /  / 

= Recommended

= Not Recommended

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