Master Class 2

Achieving a Breakthrough with the “Stuck Client”:

The Art of Effective Challenging

Thursday 19 October – Birmingham

Thursday 18 January 2018 - Manchester

Overview

Why is challenging so hard to do and do we all too often avoid it as careers advisers?

Does this mean that in turn we do our clients a disservice?

Do you work with people who seem unable to move on, have unrealistic career ideas, never implement action plans and seem to go round in circles?

This master class will explore the reasons behind this “stuckness” and look at commonly held unhelpful career beliefs alongside the reasons behind them. Delegates will explore a range of advanced communication skills, which can be incorporated into the guidance interview, giving the client new insight and the renewed ability to “move on”.

Learning Outcomes

  • To understand the importance of challenging and the consequences of not doing it.
  • To understand the careers adviser’s reluctance to challenging.
  • To understand the cognitive processes which lead to distorted career thinking.
  • To recognise and be able to use a range of tools and communication techniques, when challenging clients in a guidance interview.

PARTICIPANTS need to come with 2 situations that they feel stuck with (careers related or personal). They should be situations which they are prepared to talk about.

Target audience

This new three-hour intensive master class has been designed to meet the needs of career development practitioners who are keen to improve their career guidance skills, with a view to helping their clients move forward. Whether you work with young people or adults in education, learning, training or employment, this master class will help you to expand and advance your skills.

Master Class

Maximum group size- 15 delegates

Programme

From 1.30: - Registration, tea and coffee

2pm – 2.15pm – Welcome and Introduction

2.15pm – 2.20pm – Challenging in the Guidance Context

  • A Definition
  • Where does it fit in a careers interview model?
  • Why do careers advisers avoid it?

2.20pm – 2.30pm – What areas of client thinking should we challenge?

  • Common Career Myths
  • Cognitive Biases

2.30pm – 2.40pm – Group work – Identifying Cognitive Bias in Career Thinking

2.40pm – 2.50pm – How to pick up and identify distorted career thinking

  • The career thoughts inventory – Krumboltz
  • The link between emotion and behaviour
  • Career Indecision
  • Inconsistency
  • Stuckness

2.50pm – 3.05 – Group work – The Decision Space Worksheet

(A technique to uncover underlying emotions and drivers behind decisions).

3:05 – 3:20 – Refreshments

3.20pm – 3.25pm – Effective Challenging and how do we know when we are achieving it?

  • What does it look like?
  • Evidence of Effectiveness

3.25pm – 3.30pm – The ABC technique from Cognitive Behavioural Therapy

3.30pm – 3.45pm – Group work

  • Film on Cognitive Restructuring
  • Work in pairs on individual examples

3.45 – 3.55 – Nancy Kline and Incisive Questions

3.55 – 4.15 – Six Thinking Hats Model

Group work – Case studies using the model

4.15 – 4.30 – Summary, questions and close.

Trainer Biography

Helen Steele is a qualified careers adviser who uses a counselling approach to careers guidance in her work as a careers counsellor at the University ofLeeds Medical School. Helen has worked in higher education careers for the last 6 years at the Universities of York and Leeds, alongside delivering continuing professional development to junior doctors in the areas of career management, negotiation, presentation skills, leadership and assertiveness.

She has also worked as a lecturer on the QCG (Qualification in Careers Guidance) at the University of Huddersfield, set up and run an Access to Guidance course and was a lead trainer on a number of Connexions Personal Adviser Diplomas. Helen has also worked extensively with young people both in schools, the community and at a post 16 level. Her work with the Big Issue and projects with young homeless people lead to the development of a programme for the Big Issue on careers and work, which went on to win a National Training Award. She is a member of the CDI.

Booking your place

Master Class 2

CDI members and students - £75 + VATNon-Members - £125 + VAT

Master Class 1 and 2 on the same day

CDI members and students - £145 + VATNon-Members - £195 + VAT

Please note: If you are staying for both sessions you will need to bring a packed lunch.