Key/Core Skills Mapping for Retail Financial Services NOS
National Occupational Standards for Retail Financial Services
Key/Core Skills Map
March 2006
Bank Accounts
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit BA1: / Set up bank accounts for customers / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit BA2: / Establish, monitor and maintain bank accounts for customers / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit BA3: / Authorise financial transactions using telecommunications / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit BA4: /
Operate a sterling counter till
/ N2.2 / NumeracyThere will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit BA5: /
Operate a multi-currency till
/ N2.2 / NumeracyThere will also be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit BA6: /
Manage branch counter services
/ No direct map / No direct mapThere will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit BA7: / Supervise the administration of retail financial products and services / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit BA8: /
Process the transfer of foreign currency
/ No direct map / No direct mapThere will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Financial Services Core Competences
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit CC1: / Develop yourself to improve and maintain workplace competence in a financial services environment / WO2.1 and 3
LP2.1-3 / Working with Others
Personal Skills Development
There will also be opportunities in this unit for the development of Key and Core Skills in Communication and Improve own Learning and Performance.
Specific Key Skills / Core Skills Areas
Unit CC2: / Plan and organise your work in a financial services environment / WO2.1-3
LP2.1
PS2.1-3 / Working with Others
Personal Skills Development
Problem Solving
There will also be opportunities in this unit for the development of Key and Core Skills in Communication and ICT.
Specific Key Skills / Core Skills Areas
Unit CC3: / Develop productive working relationships in a financial services environment / WO2.1-3
PS2.1-3 / Working with Others
Problem Solving
There will also be opportunities in this unit for the development of Key and Core Skills in Communication and ICT.
Specific Key Skills / Core Skills Areas
Unit CC4: / Ensure your own compliance with financial services regulation / LP2.1-3 / Personal Skills Development
There will also be opportunities in this unit for the development of Key and Core Skills in ICT and Problem Solving.
Financial Services Customer Care
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit CS1: / Provide customers with information about products and services in a financial services environment / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS2: / Deliver reliable customer service
(ICS Unit 21) / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others, Improving own Learning and Performance and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS3: / Resolve customer service problems
(ICS Unit 31) / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS4: / Organise the delivery of reliable customer service (ICS Unit 25) / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit CS5: / Plan, organise and control customer service operations (ICS Unit 28) / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others, Improving own Learning and Performance and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS6: / Provide customers with specialised assistance in a financial services environment / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS7: / Improve the customer relationship
(ICS Unit 26) / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS8: / Allocate and monitor the progress and quality of work in your area of responsibility (MSC Unit D6) / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others, Improving own Learning and Performance and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CS9: /
Deal with customers by telephone
(ICS Unit 17) / No direct map / No direct mapThere will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Customer Payments for Financial Services
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit CP1: /
Process customer financial transactions
/ N2.2 / NumeracyThere will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CP2: / Assess and use financial information to reconcile accounts / N2.2 / Numeracy
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CP3: / Operate payment by direct debit / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CP4: / Prepare and pursue statements of account for financial products and services / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit CP5: / Operate credit control procedures / No direct map / No direct map
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT and Working with Others.
Insurance Claims
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit IC1: / Deal with straightforward new insurance claims notifications / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC2: / Settle straightforward insurance claims / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC3: /
Deal with straightforward insured losses
/ No direct map / No direct mapThere will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC4: / Deal with complex claims for uninsured losses / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC5: / Deal with straightforward claims for uninsured losses / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC6: /
Deal with complex insured losses
/ No direct map / No direct mapThere will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC7: / Carry out initial assessment and investigate complex insurance claims / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit IC8: /
Settle complex insurance claims
/ No direct map / No direct mapThere will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT, Working with Others and Problem Solving.
Insurance Intermediation
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit II1: /
Evaluate insurance products and services
/ N2.1 and 3 / NumeracyThere will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit II2: / Advise customers as an insurance provider / N2.1 and 3
WO2.2 / Numeracy
Working with Others
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit II3: / Process straightforward insurance business as an intermediary / N2.1.and 2
WO2.2 / Numeracy
Working with Others
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit II4: / Process straightforward insurance renewals as an intermediary / WO2.2 / Working with Others
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit II5: / Process straightforward mid-term insurance amendments / WO2.2 / Working with Others
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit II6: / Process complex new insurance business as an intermediary / N3.2
PS3.1-3 / Numeracy
Problem Solving
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit II7: / Process complex insurance renewals as an intermediary / N3.2
PS3.1-3 / Numeracy
Problem Solving
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit II8: / Process complex mid-term insurance amendments / N3.2
PS3.1-3 / Numeracy
Problem Solving
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit II9: / Evaluate risk and advise other insurance intermediaries / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT and Working with Others.
Insurance Underwriting
For all units comprising National Occupational Standards contained within this suite, achievement of Key Skills at level 2 can be taken to correspond to the equivalent Core Skills at Intermediate 2 (CSQF level 5). Achievement of Key Skills at level 3 can be taken to correspond to equivalent Core Skills at Higher (SCQF level 6). Where appropriate, they will also correspond to relevant Functional Skills standards.
Specific Key Skills / Core Skills AreasUnit UW1: / Underwrite straightforward new risks / N2.2 / Numeracy
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT, Working with Others and Problem Solving.
Specific Key Skills / Core Skills Areas
Unit UW2: / Process insurance policy documents and alterations / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit UW3: / Process straightforward insurance renewals / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit UW4: / Underwrite complex new risks / N3.2 / Numeracy
There will also be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit UW5: / Prepare insurance policy documentation for complex new business / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit UW6: / Process complex insurance policy alterations / No direct map / No direct map
There will be opportunities in this unit for the development of Key and Core Skills in Communication, Application of Number/Numeracy, ICT and Working with Others.
Specific Key Skills / Core Skills Areas
Unit UW7: /
Process complex insurance renewals