Secure Messenger Instructions

Personally Identifiable Information (PII) must always be transferred securely from IPRO to providers and from providers to IPRO. This can be completed through postal mail or fax. Early Intervention Providers can also utilize the Secure MessengerTM system to obtain review documents, including the child sample list, and any documents and other PII that must be transferred securely. Please note, PII may not be transferred through e-mail.

A. When You Receive Secure Messenger Notifications

  1. When a user receives a new secure message/document:

He/she will receive a Notification in their regular email inbox, informing them that they have a new secure message.

The notification has a link that will bring the user to the Secure Messenger login page. (Image below: click on ‘View Message’)

  1. Creating your log-in information

Your email address will be your user name. You will need to create and confirm your unique password. Follow the directions for the required characteristics of the password.

  1. Logging in

Once you log in, Secure Messenger will look and operate like any other email application.

The sender will also receive a notification when the secure message was received and viewed.

B. When you want to send a message/document

  1. Click on the ‘Compose Mail’ button. In the‘To’ field, enter the mail address of the recipient. The user would then type what they wanted to write in thesubject line and body of the email.
  1. If youneed to attach files,click on the attachfile button (paper clip symbol) at the top left of the page next to the Send button. Once you click, select the file in the ‘Choose File to Upload’ dialog (may require a search of your folders/files), and click ‘Open.’ Click ‘Send’ to send the message.PLEASE NOTE, WHEN SENDING ANY INFORMATION THAT CONTAINS PIICONCERNING ANY CHILD/FAMILY, YOU MUST USE ONLY SECURE METHODS THAT WILL PROTECT THE INFORMATION (postal mail, fax, Secure Messenger)

  1. To reply to a secure message, simply click on the subject to open the file and click on ‘Reply.’

C. Secure Messenger Expiration

ALL secure messagesare automatically and permanently deleted from the Secure Messenger database after 90 days, andare NOT recoverable.