Using the Telephone

English III

______Name ______Period

ENGLISH FINAL

Using the telephone

1. What should you do when a client gives you their telephone number?

a. Thank the person

b. Repeat it back to the caller to make sure it is correct

c. Ask the customer when is the best time to return the call

2. When speaking in the phone, how should you breathe?

a. Through your mouth

b. Take a deep breath and speak without breathing

c. Through your nose

Misleading words in ads

3. Which statement means made fresh?

a. It is hot

b. It is natural or healthy

c. It was made that day

4. What is misleading about the words “doctor recommended”?

a. That doctors use the product

b. That doctors mean it is good for you.

c. That doctors do not want you to use it

Advertising

5. Which technique does special offer (red herring) advertise?

a. Money saving coupon, free prize, chance to win a contest

b. Testimonial

c. Bandwagon appeal

6. Which ad technique features target audiences?

a. Humor

b. Youth, maturity, children, and women

c. Sex appeal

Lease Agreements

7. What is the amount due at signing or delivery?

a. The cash amount you need to pay up front to take delivery of the vehicle

b. Property tax and registration fees

c. Your monthly payment

8. What is an early termination fee?

a. The earlier you end the lease, the lower the charges are

b. The earlier you end the lease, the greater the charges will be

c. The option to purchase the vehicle at the end of the lease

Finding a Place to live

9. Which should be a factor when choosing suitable housing?

a. The clothing you wear

b. The music you listen to

c. The cost of the apartment

10. Which is the best consideration when finding a place to live?

a. Location of nearest airport

b. Where your friends want to live

c. How much money it cost

11. What is considered recreation?

a. School and education

b. Baseball and basketball

c. A job or employment

12. Which health criteria are most important?

a. Average cost of doctor and dentist visits

b. Air quality and ozone alert

c. Water quality and taste

Facts/Opinions in Ads

13. Which describes an opinion?

a. belief, feeling, view, idea, or judgment

b. a statement that can be proven true

c. lots of graphs, dates, and numbers

14. What can be proven, measured, and/or quantified with statistics?

a. facts

b. Opinions

c. Advertisements

Personal Messages

15. Which is not a good way to send a birthday card?

a. Just your signature

b. a shared memory or why the recipient is important to you

c. Be very sensitive about mentioning the person's age or making comments about aging or being "over the hill."

16. Which is best practice when writing a personal message inside a book?

a. Describe why you are giving the book and why it is important to you

b. To….. From…… in thick marker

c. Write the date on the top of the message written in pencil

Lease Agreements

17. Which is a restriction on tenant illegal activity?

a. A contract to identify the occupants

b. Prohibiting disruptive behavior, such as excessive noise, and drug dealing

c. rules and regulations covering parking and use of common areas

18. Which is NOT on a lease covering pets?

a. Identify any special restrictions, such as a limit on the size or number of pets

b. Tenant will keep the yard free of animal waste

c. The veterinarian that the tenant uses

Credit Reference

19. What is a credit reference?

a. The name of an individual or organization that provides a track record of credit where no overdrafts or late payments are noted.

b. The name of your credit card company

c. The name of the clerk where you bank

20. Which is not a credit reference agency?

a. TransUnion, Equifax

b. American Express

c. Experian

RSVP/Sympathy cards

21. When you reply to a formal RSVP, how would the acceptance read?

a. Mr. and Mrs. Santana accept with pleasure the kind invitation of Mr. and Mrs. Rockwell for Saturday, twenty-eighth of April.

b. Mr. and Mrs. Santana regret that they are unable to accept the kind invitation of Mr. and Mrs. Rockwell for Saturday, twenty-eighth of April.

c. Count us in with six guests.

22. Which is not a good common phrase to use in a sympathy card?

a. Our thoughts and prayers are with you

b. I am sorry for your loss

c. A wish for your happiness

Specialists

23. Which is a doctor that specializes on the diagnosis and treatment of the ailments of the foot?

a. Pulmonologist

b. Pediatrician

c. Podiatrist

24. Which is a doctor that helps in treating different kinds of allergies and immune system disorders like hay fever, asthma, etc.?

a. Allergist

b. Hematologist

c. Neurologist

Getting Healthcare

25. Which is a deductible?

a. The money you must pay when you go to the doctors office visit

b. Money that must be paid before medical insurance companies pay the bill

c. Your children and spouse

26. Which is NOT an eligibility requirement to receive SSI (Social Security Income)?

a. Monthly payments to children from birth to age 18 based on disability or blindness

b. Income and resources of parents and child are within the allowed limits.

c. Both parents must be in the home and not working

Symptoms

27. What are the symptoms of H1N1?

a. Ear pain, irritability, fever

b. cough, sore throat, fatigue, vomiting, headache

c. cloudy urine, pressure, pain and burning in urination,

28. What are the symptoms of a migraine?

a. Pulsating, throbbing, sensitivity to light, visual disturbances

b. Runny nose, sinus pressure

c. Chills, fever and

Prescriptions

29. Which is a warning label?

a. Avoid driving when taking the medicine

b. Take medication with food

c. Prescription refill

30. What is the first thing you do when you get your bottle of medicine?

a. Check to see the doctor’s name

b. Look for your name at the top of the label

c. Check to see if it is the right medicine and dosage being prescribed

Warning Labels

31. What does this sign stand for?

a. Medicine

b. chemical

c. Poison

32. What does this sign stand for?

a. Bio hazard

b. Nuclear energy

c. Fall out shelter

33. What does this sign stand for ?

a. Go green, environmentally friendly

b. Radura, food treated to delay ripening

c. Ecologically friendly

34. Where you likely find this sign?

a. Fuse box

b. Gas station

c. Grocery store

Hazards in the Workplace

35. What is workplace hazard?

a. Poison and painting

b. A burn or a cut

c. Anything at work that can harm a person physically or mentally

36. Which word means swallowing ?

a. Inhalation

b. Absorption

c. Ingestion

Living Safely

37. What is community safety?

a. Crossing at crosswalks on a green light

b. To live without fear of crime which impacts quality of life

c. Pulling over for an ambulance or fire truck

38. What does living safely mean?

a. going to bed on time and eating healthy

b. tips to keep yourself, child and family safe from harm or accidents

c. home, recreation, traffic, and environmental

MSDS Sheets

39. Why are MSDS sheets required?

a. Occupational Safety and Health Administration said employers must identify harmful substances at work

b. This is a list of doctors in the local area

c. The State Revenue requires procedures for handling and working with chemicals in a safe manner

40. What is the function of having MSDS (Material Safety data sheets)?

a. storage, disposal, protective equipment, and spill-handling procedures

b. They are the ingredients for recipes

c. It is for statistics and inventory purposes

“Survival” Words

41. What does “may cause drowsiness” mean?

a. Failure to sleep

b. Feeling sleepy

c. Not having enough sleep

42. What does “handle with care” mean?

a. Avoid physical damage

b. counseling

c. driving carefully

Crisis Hotline

43. What is considered domestic violence?

a. Tying a dog outside and giving it no attention

b. Picking up and shaking a baby

c. Telling your husband his is a failure or coward

44. What is assumed when a man has a bruise or black eye?

a. He closed the door on his finger

b. An infant hit him

c. Playing contact sports, injured on a job

Car Pool

45. What is not an advantage to carpooling ?

a. Share the expense and schedule and work location

b. Can be fun and relieve you from loneliness

c. You cannot do errands to and from work

46. What is an advantage to carpooling?

a. Results in gossip and backbiting

b. You escape from driving in high traffic situations

c. When a number of people travel together, you are prone to catch viruses and colds

Getting Around

47. What is an advantage to taking the bus?

a. You can read while on the bus

b. There bus does not drop you off at your destination

c. There may be no shelter or benches at the bus stop

48. What is a disadvantage to taking a bus?

a. Business executive types use public transportation

b. The AC is kept way too cold for some people

c. Someone else is doing the driving, you can look around

Public Transportation

49. What is the name of the electric street car from East Boulevard to Dilworth?

a. Charlotte Trolley

b. Mass Transit

c. Queen city streetcar

50. Why was the Charlotte area transit system rapid rail lines was called LYNX?

a. Because Abraham Lincoln visited the city

b. Because of the NFL Carolina Panthers, and NBA Charlotte Bobcats, a lynx fits the City cat theme

c. Because all schedules are linked to the computer system

Reading a Bus Schedule

51. Which is not a bus courtesy?

a. Please do not eat or drink while riding the bus.

b. Please use headphones when playing a radio, cassette or CD player.

c. Strollers and shopping baskets should remain in the aisles.

52. How do you identify your bus?

a. Local and neighborhood shuttles are represented by GREEN, express routes are in RED and the rail lineis represented by the line color, BLUE.”

b. The name of the street is on the license plates

c. There is a cartoon character attached to the grill

53. How do you get a student transportation ID for ½ price fare?

a. You go to Harris Teeter and get a pass

b. You just show your student school ID to the bus driver

c. Bring your class schedule to the Charlotte Transportation Center

54. You can use the Area Transit System (CATS) for a reduced fare if you fill out this form

a. Your parent’s income statement

b. Certificate of Disability

c. A Links Coupon

Newspapers & Magazines

55. How do you stop a junk mail magazine subscription?

a. Find an invoice and write “do not wish to receive, cancel subscription”

b. Send back the magazine with a big black X on it

c. Tear the front page and the label return to sender

56. What takes you off most telemarketing lists?

a. Put your number in the national do no call list 1-888-382-1222 or online www.donotcall.gov

b. By hanging up on them when they call

c. By calling the Better Business Bureau

Personal List of Activities in Area

57. Which would not be a good website to find a current events calendar?

a. VisitNC.com

b. Charlottes_got_alot.com

c. Yelp.com

58. Where would you not go to find activities in the area?

a. YMCA

b. The Better Business Bureau

c. Community Center

Current Events

59. Where would you find information on festivals and community events?

a. www.typingmunster.com

b. www.ncfestivals.com online

c. www.automotiveguide.com

60. Which is not a good place to get tickets for Music Venues to concerts?

a. Ticket window at the event or box office

b. scalpers and roadside sales

c. www.Ticketmaster.com or www.Ticketron.com

A La Carte, Entrée

61. What is an entree?

a. An appetizer

b. The desert

c. The main course of the meal

62. Which restaurant would be considered a la carte?

a. K & W, Jackson’s Cafeteria

b. Olive Garden

c. Longhorn

Travel Information/Brochures

63. Where would you find travel brochures?

a. Gas stations

b. In the Sunday paper

c. Highway information, tourist rest stop, and Chamber of Commerce

64. Where would you go to get current travel information?

a. Cable TV

b. AAA, some GPS, dial 511 say “traffic” and what road you are on

c. CD Player in your vehicle

Travel Eating Out/Cooking

65. Which are mistakes when dining out with children?

a. Picking a restaurant where no other families are sitting with children and trying new foods on vacation

b. Keeping the children up late at night

c. Buy the children new shoes to wear

66. What can you do to save money while in a hotel room?

a. Order from room service

b. Buy snacks and bagels when you get near the hotel

c. Make reservations at the hotel restaurant

ANSWERS