King’s Medical Practice
Information for patients
King’s Medical Centre, King Edward Street, Normanton
West Yorkshire, WF6 2AZ
www.kingsmedicalpractice.co.uk
kingsmedicalpracticenews.blogspot.com
Visits, and Emergencies 0844 8151340 option 2
Appointments 0844 8151340 option 1
Repeat Prescriptions 0844 8151340 option 3
Test Results 0844 8151340 option 4
Please note Repeat Prescriptions and Test Results are only available between 10 am and 5 pm
Welcome to King’s Medical Practice, previously known as Princess Street Surgery. This leaflet explains the services we offer. If you have any questions after reading the leaflet please do not hesitate to ask a member of our staff.
Mission Statement
King’s Medical Practice will strive for continuous quality improvement in patient care, a caring approach to staff, a business approach to practice management and collaboration with others.
Access to the Surgery
The surgery has been designed with the disabled in mind. The entrance, appointments area, consulting rooms and toilets are suitable for the access of wheelchairs.
Practice Area
The surgery treats patients who live in Normanton, Altofts, Whitwood, Ackton, Old Snydale, Warmfield, Kirkthorope and Heath. Below is a map of our practice area:
King’s Medical Practice Doctors
Dr David W Brown (male) MB ChB (Leeds 1980) MRCGP DRCOG Cert Primary Care Education (Partner)
Joined the practice in 1984 after house jobs in Bradford and Leeds and the Wakefield Vocational Training Scheme. Dr Brown is an approved trainer and is a GP Specialist Training Programme Director for Dewsbury, Wakefield and Pontefract.
Dr Patricia Mooney (female) BSc MB ChB (Leeds 1986) DRCOG MRCGP (Partner)
Joined the practice in May 1992. Dr Mooney is a GP with a special interest in Dermatology and undertakes one session in Dermatology at Pontefract General Infirmary and two sessions for the Primary Care Dermatology service at Castleford and Normanton Hospital. She also has an interest in family planning.
Dr Jacinta M Walsh (female) MB BCh (Cardiff 1993) MRCGP DippallMed (Partner)
Joined the practice in August 1999 after training in Cardiff. Dr Walsh is particularly interested in Palliative Care and is a Hospice Practitioner in Palliative Care at Pontefract Hospice where she does two sessions per week. She is also a GP Trainer and Training Programme Director for Dewsbury, Pontefract and Wakefield.
Dr Elizabeth Barber (female) MB ChB (Leicester 1989) MRCOG DFFP (Partner)
Joined the practice in August 2002. Dr Barber initially trained in Obstetrics and Gynaecology, before joining the Pontefract GP training scheme. She is particularly interested in ‘Women’s Health’, and is also involved with the development of a ‘Young Persons’ health service provision within the practice.
Dr Joseph Firth (male) MB ChB (Sheffield 1996) MRCS
Joined the practice in 2005 after training in general surgery and urology in Hull, Sheffield and Chesterfield before completing the Pontefract Vocational Training Scheme.
Dr Rebecca Hilton (female) MB ChB (Sheffield 1995) MRCGP DRCOG DFFP
Joined the practice in 2005 after hospital jobs in Leeds, Sheffield and Australia and completing her general practice training on the Wakefield Vocational Training Scheme.
Dr Rebecca K Harding (female) MB ChB (Sheffield 2002) MRCGP DRCOG DFFP
Joined the practice in April 2008 after completing her general practice training on the Wakefield Vocational Training Scheme. She has a special interest inFamily Planningand also works at the Contraception and Sexual Health clinic in Wakefield.
Dr Sarah Deeley (female)MB ChB (Liverpool 2004) nMRCGP DRCOG
Joined the practice in August 2009 after hospital jobs in Liverpool and completing her general practice training on the Wakefield Vocational Training scheme.
Doctors Availability
The doctors in the surgery work an eight week rota. The table below is a simplified version of our availability in the surgery:
Surgery Time / Mon / Tues / Wed / Thurs / Fri / Saturday7.00 – 8.00 / Early Dr2
8.00 – 11.00 / Saturday Dr4
8.30 – 11.00 / Dr Brown
Dr Mooney
Dr Walsh
Dr Deeley
Dr Hilton / Dr Brown
Dr Mooney
Dr Walsh
Dr Barber
Dr Firth / Dr Brown
Dr Mooney
Dr Barber
Dr Firth
Dr Hilton / Dr Brown
Dr Mooney
Dr Walsh
Dr Firth
Dr Deeley
Dr Harding / Dr Brown
Dr Walsh
Dr Barber
Dr Deeley
Dr Hilton
Dr Harding
11.30 – 12.30 / On Call Dr1 / On Call Dr1 / On Call Dr1 / On Call Dr1 / On Call Dr1
2.00 – 5.00 / Dr Brown
Dr Mooney
Dr Hilton
Dr Harding
Dr Deeley / Dr Walsh
Dr Barber
Dr Firth
Dr Hilton
Dr Deeley / Dr Brown5
Dr Mooney5
Dr Walsh5
Dr Barber5 / Dr Brown
Dr Walsh
Dr Firth
Dr Deeley
Dr Harding / Dr Mooney
Dr Barber
Dr Hilton
Dr Deeley
Dr Harding
3.00 – 6.00 / On Call Dr1 / On Call Dr1 / On Call Dr1 / On Call Dr1 / On Call Dr1
6.00 – 8.00 / Late Dr3 / Late Dr3
Notes
1 Doctors rotate ‘on-call’ day over eight week cycle
2 Early Doctor every Thursday over eight week cycle
3 Late Doctor on alternate Tuesday and Thursday
4 Doctors rotate Saturday morning over eight week cycle
5 Development time on a Wednesday afternoon 1.00 pm – 3.00 pm Surgery runs from 3.00 pm to 5.00 pm
Third Wednesday afternoon of each month is Practice Development time, when the Surgery is closed from 12 noon.
Doctors training for general practice
The practice is an approved training practice for doctors wishing to train for general practice. Our training doctors, known as GP registrars have an education programme when attached to the surgery and are supervised in their clinical work. Dr David Brown and Dr Jacinta Walsh are approved GP Trainers.
Some consultations may be video-taped. The doctors use these videos as a means of improving their skills. Your permission will always be sought if the doctor is taping their surgery. You may request that your visit is not recorded. It will not affect your treatment in any way. The examination couch is outside the field of vision of the camera.
King’s Medical Practice Nurse Team
Practice Nurses / Helen WrightJane Ash
Health Care Support Worker / Julie Thorpe
Louise Targett
The wider nurse team comprising practice nurses, district nurses, health visitors and midwives based in the surgery offers an ‘integrated’ approach to delivering a high quality service to patients both in the surgery and at home.
Practice nurses have specialist areas of expertise including minor illness management, health promotion (including family planning, cervical smears and smoking cessation) and chronic disease management.
The District Nursing Team offers care, support and advice for patients with acute, chronic, disabling or life threatening illnesses.
To make an appointment to see or speak with a member of the practice nurse team please contact surgery reception on 0844 8151340 option 1
The district nurse message telephone number is 01924 327591
The health visitor office direct telephone number is 01924 327901/2
Services Available
The practice runs the following dedicated disease management clinics:
· Asthma
· Diabetes
· Hypertension
· Heart Disease screening and advice
· Smoking cessation
· Immunisations and travel vaccinations
· COPD (chronic bronchitis)
· Over 75’s health check
The practice offers the following services for women’s and child health:
· Family planning – including pills, injections, coils, implants, emergency contraception and sexual health advice
· Cervical smears – This can be taken by either the nurse or doctor
· Menopause advice
· Ante-natal care
· Baby clinic
· Immunisation clinic
· Child health surveillance – the doctors and health visitors take part in the local child health surveillance programme.
King’s Medical Practice Administrative Team
Practice Managing Partner / Christine SandersonOffice Manager / Mandy Lavin
Administrative Support Staff / Catherine Robinson
Lisa Armitage
Avril Cookson
Pat Hartley
Dot Knowles
Beverley Langley
Tracy Shale
Janette Rothera
Sheena Smith
Jane Moore
Julie Lawrence
Ben Lavin
Patients have the right to choose the healthcare professional they wish to see and the staff at our reception desk will assist you in making appointments to see a doctor or practice nurse, take requests for repeat prescriptions and offer help and assistance to any queries you may have.
They are committed to making the best arrangement that suits you, bearing in mind the need of all our patients. It is a legal requirement that patient confidentiality is maintained at all times and all our staff are trained in maintaining this responsibility to the highest degree.
Patient Confidentiality and Information Management
We take very seriously our responsibility for ensuring that we keep confidential any data included in your medical record. The practice has been fully computerised since 1988. It helps us to work more efficiently and safely. The information is held on a strictly confidential basis. Information is shared amongst the practice team on a ‘need to know basis’. We will only disclose information to clinicians (e.g. hospital doctors) who are not part of the practice team with your explicit consent and we only disclose information to third parties (e.g. insurance companies) with your written consent. A separate practice leaflet is available which provides detailed explanations of our Confidentiality and Information Management policies.
As part of the practice's contribution to medical research, we provide completely anonymised patient-level treatment information to certain reputable third party organisations. No individual is ever identified from the information and all patients stand to benefit from this work. If you would like more information about this please contact Dr Brown.
Suggestion Box
If you have any suggestions to help improve our service then please leave details in the suggestion box located in the waiting area.
Keeping you up-to-date with what’s happening in the surgery
We publish a bi-monthly newsletter to keep you up-to-date with developments in the surgery. Further information is available from notice board items and leaflets in the waiting room.
Wakefield District Primary Care Trust
King’s Medical Practice is not a limited partnership, and is a practice contracted to Wakefield District Primary Care Trust (WDPCT), White Rose House, West Parade, Wakefield. WF1 1LT. Telephone 01924 213050.
WDPCT also holds the responsibility for the out of hours service to our patients, which is currently provided by west Yorkshire Urgent care Service (WYUCS)
Violent or abusive patients
In the interests of our staff and patients the surgery upholds a policy of zero tolerance towards any patient who is threatening, violent or abusive whilst at the surgery or when a health professional makes a home visit. Such patients may be reported to the police and/or removed from the practice’s list. Patients removed from the practice list will be informed in writing of the reasons for removal and the action they need take to register at another surgery.
WHAT TO DO WHEN YOU WANT TO……
Register as a new patient
New patients wishing to join the surgery are requested to complete a health questionnaire and then arrange an appointment to see our practice nurse. The nurse then carries out a health check and introduces you to the services the surgery offers.
Make an appointment
Appointments can be made by telephoning 0844 8151340 and choosing option1 or you can call in person at the surgery.
The practice has an ‘Advanced Access’ appointments system. This aims to be able to offer you an appointment on the day you contact us or the following day. We do also have a number of appointments throughout the week, which are for ‘routine’ or ‘follow-up’ appointments. These can be booked up one month in advance. Using this system we hope to be able to offer you an appointment when you wish to be seen.
Should you be unable to keep an appointment, please inform us a soon as possible as this will allow us to offer the appointment to someone else.
Offered a telephone consultation
The surgery offers telephone consultations with our doctors. When you ring for an appointment you may be offered (or you can request) a ‘telephone consultation’. The doctor will then ring you at the agreed time to discuss your problem.
Telephone consultations are shorter than surgery consultations and therefore are best for simple things, which can be easily dealt with over the telephone.
If for the any reason the doctor is unable to call you at the arranged time then someone from the surgery would contact you and rearrange your appointment.
Request a home visit
To request a home visit please telephone before 10 am for a same day visit. We only visit you if you are too ill to come to the surgery. Please give the member of staff taking your call as much information as possible to enable the surgery to prioritize home visits.
We do restrict home visits to those who are too ill to come to the surgery, as several patients can be seen at the surgery in the time it takes to do one home visit.
How to contact a doctor when the surgery is closed
To contact a doctor when the surgery is closed you should telephone the visit request telephone number – 0345 6059999 and your call will automatically be diverted to West Yorkshire Urgent Care Service. All telephone calls to the service are recorded.
WHAT TO DO WHEN YOU WANT TO……
Order a repeat prescription
If you are allowed a repeat prescription you can order one by:
· Putting the repeat slip in the blue box in the reception area and ticking the items you require
· Posting the repeat slip to us with stamp addressed envelope
· Faxing your request on 0844 8151339
· Send your request by email to
· Telephone 0844 8151340 choose option 3, available between 10am & 5pm
Please note
· At least 48 hours (excluding weekends) notice is required to have your prescription ready for you to collect.
· You can only get a repeat prescription if the computer will allow you one to be issued. Generally you will need to see the doctor or practice nurse every six months to have your prescription reviewed.
Get your test results
Telephone 0844 8151340 choose option 4, available between 10am & 5pm. In order to maintain patient confidentiality we are not able to give results to anyone but the patient (except in the case of children).