Strategic & Tactical Expert in Service Support & Delivery

Eric Tomson

Strategic & Tactical Expert in Service Support & Delivery

Expert in Strategy in Information Communication Technologies Evolution

Cisco, ITIL, and Microsoft certified – Member of the IEEE, the IETF, the Internet Society, and the PIR.ORG

General information
Born on Nov, 28th, 1966 / Divorced, 1 child
Avenue du Capricorne, 218 / 3
1200 Brussels, Belgium / e-Mail :
Tel. : +32 (0) 495 220 220
Professional experience
Jan 2005 – / ING, FORTIS & CONTRASTE EUROPE / Brussels
Change Manager – Consultant – Process Analyst & Writer
·  Change Manager for ING South West Europe (HW & SW)
·  Process Analyst & Writer for ING
·  Edition/revision of SLAs and OLAs for ING & CONTRASTE EUROPE
·  Consultant in ITIL implementation for FORTIS
·  Process Analyst & Writer for FORTIS
·  In charge of MIS projects for CONTRASTE EUROPE
o  Project Management, analysis, design, follow-up of the development, deployment, documentation
Aug 2004 – Dec 2004 / EUROCLEAR BANK / Brussels
Consultant – Manager – Project Leader
·  Manager of a department (Office Infrastructure Services) composed of several teams (Office Infrastructure/Terminal Server Engineering, Office Infrastructure/Terminal Server Support, Lotus Notes Support, Desktop Factory/DP Storage) in Production (3/4 team leaders + 15 to 20 persons)
·  Terminal Server version 2 Project Leader (migration of 20-30 NT4/W2K servers to 60-80 Windows 2000/2003 with Terminal Server and Citrix MetaFrame ; migration of all workstations to Terminal Server and Citrix clients, including migration of desktops to Thin Clients)
·  In charge of technical and business validation of all applications (last steps before migration and production)
·  In charge of User Acceptance Tests
·  In charge of administration, organization, and coordination for my teams
·  In charge of coordination between different teams/departments/projects
·  Interface between Accenture/Avanade and Euroclear
·  In charge of the Help Desk statistics and reports
·  Reporting to the Management
Nov 2003 – Jan 2004 / SODEXHO / Brussels
Auditor – Consultant – Security Expert
·  Internal consultancy (audit) for networking and security
·  Analyzing and auditing the ICT infrastructure (network, security, applications)
·  Responsible for documentation of the ICT infrastructure and security
·  Analyzing and auditing the DRP infrastructure
·  Responsible for documentation of the DRP infrastructure and procedures
·  Writing technical documentation for internal use only
·  Writing marketing documentation for customers use
·  Making recommendations to improve security and DRP
Jul 2003 – Nov 2003 / S.R. Montgomery / Brussels
ICT Infrastructure Consultant
·  Design of a small business infrastructure
·  Analyzing the needs (organization, planning, accounting)
·  Responsible for documentation, demonstration, and comparison of the different technologies, applications, and solutions on the market
Feb 2003 – Jun 2003 / NESTLE / Brussels
MS Consultant
·  Consultant for the EMEA infrastructure support group (world’s biggest Microsoft Active Directory project)
·  3rd line support for all Microsoft TechNet technologies
·  Responsible for the EMEA Data Center : 300+ Windows 2000 Advanced Server (Dell, IBM)
·  Responsible for some strategic services (Exchange, IIS, SAP, SQL, Web)
·  Responsible for documentation and procedures regarding the administration and management of the EMEA Data Center
·  Project Management and People Coordination (updates, migrations)
·  Cleansing and restructuring the DNS
Mar 2000 – Nov 2002 / SIEMENS “I and C” / Brussels, Huizingen
Consultant – Pre-Sales – Project Manager – Trainer
·  Head of the Datacom training team inside the Telecom training department
·  Design of complete datacom/network solutions for SIEMENS customers
·  Management and coordination of datacom/network projects
·  I developed the complete catalog of Datacom courses for Siemens I and C
·  I developed all the Voice-over-IP courses for Siemens BeLux
·  I initiated a new catalog of Security courses for Siemens I and C
·  Most of the courses I developed are part of the SIEMENS certification process (equivalent of the well-known Cisco and Microsoft certifications), mandatory for all EMEA technicians and engineers working on SIEMENS HICOM/HIPATH solutions
·  I delivered LAN & WAN courses to all the Network Administrators of the Belgian Federal Police
·  “Train the Trainer”, training of SIEMENS technicians, engineers, project managers, account managers,… up to the decision-makers
Dec 1998 – Feb 2000 / SIEMENS SNI / SBS / Brussels, Herentals
Project Manager – Trainer
·  Implementation of the new Training Management System in all SIEMENS training centers
·  Training (Microsoft courses, Windows NT 4.0, TCP/IP, networking)
·  Development of new datacom/networking courses
Jan 1997 – Jun 1998 / HEARIS / Brussels
Project Manager – Sales Assistant – Systems Engineer
·  Founding Member of HEARIS (Health Care Information Systems), delivering services and solutions for Mutual Insurance Companies and Hospitals
·  In charge of all “New Technologies” (Data Warehousing, Delphi, Fast Ethernet, Groupware, Internet/Intranet, Rapid Application Development, Windows NT) in a “traditional” environment (AS/400, RPG, Token-Ring)
·  My main mission was to migrate all my customers (Belgian health care insurance companies and hospitals) from “legacy” IT to “modern” IT
·  Implementation of new architectures in coordination with sub-contractors
·  Negotiating budgets
·  Design of new architectures (cabling systems, LAN equipment, servers, workstations, applications, training)
·  Design of the Belgian IP subnetting infrastructure for our Mutual Insurance Companies
·  Selling products, solutions, and services
Mar 1994 – Sep 1996 / Carlson Wagonlit Travel / Brussels
Auditor – Coordinator – Operator – Helpdesk
·  Auditor in business efficiency related to the IT infrastructure
·  Founding Member of the IT department of Carlson Wagonlit Travel
·  In charge of the AS/400, the backups, the Helpdesk, the migrations, the MIS, the network, the procedures, the reports, the statistics, the support
·  1st level and 2nd level support in a heterogeneous environment : AS/400, dial-up connections, DOS, modems, NetBIOS, Novell NetWare, Office suites, Rumba, Sabre, SNA, Token-Ring, Windows 3.x, X.25, 5250 connectivity
Oct 1992 – Feb 1994 / Short-Term Missions / Brussels, Leuven, Namur
Business Support – Computer Specialist
·  In charge of office automation tools (Lotus 1-2-3, OS/2, Windows, WordPerfect)
·  Development of macros “on-demand”
·  Technical support for Office tools
·  In charge of sales for Brussels and Wallonia
Jun 1990 – Sep 1992 / IBM / Brussels, La Hulpe
Operator – System Analyst/Programmer – Technical Support
·  Technically in charge of an education/seminar/training/workshop center
·  Responsible for documentation
·  In charge of 3270 connectivity, OS/2, PS/2, and Token-Ring
·  Organization of international workshops at EMEA level
·  Analyst/Programmer on Point-of-Sales systems in BASIC
·  Training on AS/400
·  Analyst/Programmer on AS/400 in CL and RPG
·  Developing an “Advanced RPG Programming” course
Aug 1989 – May 1990 / Belgian Army / Saive (B), Arnsberg (D)
Cavalier Milicien – Radio-Telephony Operator
Mar 1988 – Jun 1989 / Education Nationale / Brussels
Teacher in several schools of Brussels, Belgium
Technical knowledge
Networking
·  All LAN & WAN concepts, theories, and practises
·  All layers concepts, theories, and principles
·  Some practise (TCP/IP, IPv6, NetWare)
Security
·  All layers concepts, theories, and principles
·  General systems security best practises
Systems
·  Windows NT, Windows 2000 (Active Directory), Windows XP
·  Linux (Caldera, Corel, Knoppix, Mandrake, Red Hat, Suse)
·  Some UNIX (DEC Alpha, IBM AIX, SUN Solaris)
·  Some legacy personal systems (DOS, Windows 3.x)
·  Some legacy mainframe & midrange (MVS/TSO, OS/400, VM/CMS)
EDUCATION and certifications
·  2005 : ITIL Foundation Certificate in IT Service Management (100% in each of the following topics : Service Desk, Incident Management, Problem Management, Configuration Management, Availability Management, Capacity Management, IT Service Continuity Management, Financial Management for IT Services, and Other ITIL Topics ; all topics passed in English)
·  2003 : Graduat en Informatique, ISFCE (evening courses – not completed)
·  2001 : CompTIA Network+
·  2000 : Cisco Certified Network Associate
·  1998 : Microsoft Certified Systems Engineer
·  1987-1988 : Graduat en Informatique, IPL (not completed)
·  1986-1987 : Licence en Histoire de l’Art & Archéologie, ULB (not completed)
·  1978-1986 : Enseignement Secondaire Supérieur Scientifique, Saint-Boniface
LANGUAGES
·  FRENCH : mother tongue
·  ENGLISH : fluent
·  DUTCH : fluent
MISCELLANEOUS
·  Member of the Communications Society, the Computer Society, the ICANN-at-Large, the IEEE, the Internet Society, and the Belgian IPv6 Task Force – Member and Secretary of the Round Table Ottignies 69
·  Contributor to the IETF and the ISDF/ISTF ; Founding Member of the PIR .ORG Advisory Council, Vice-Chair of the IDN committee
·  Administrator, Secretary, and Member of the Executive Committee of Wallonie-ISOC (Belgian chapter of the Internet Society)
·  Musician (author, composer, interpret ; regularly performing and singing, playing piano, synthesizers, guitars, bass, drums, brass)
·  Travel and tourism (Austria, England, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, Switzerland, UK, USA – soon Qatar & Sweden)

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AVENUE DU CAPRICORNE, 218 / 3 • 1200 BRUSSELS • TEL.: +32 (0) 495 220 220