Returns and Exchanges
Fit Couture will gladly accept returns and exchanges for unworn, unwashed items, with tags still attached, for full refund or exchange on all items purchased from the FitCouture.com web site within 30 days of the original ship date.
How to return or exchange merchandise
· Fill out the enclosed returns and exchanges form.
· Please indicate whether you would like to return or exchange the item.
· If you are exchanging merchandise, please make sure you indicate the item number/name you wish to exchange for, as well as size and color information.
· Shipping and handling fees are not refundable.
· Exchanges for identical items differing only in size will be sent out without additional shipping and handling charges. All other exchanges will be charged at our standard shipping and handling rates.
· If you no longer have the return and exchange form that came with your order, you may download and print one from the www.fitcouture.com website (click the “Returns” link at the bottom of the page.)
Return address
Please send your package, including your return and exchange form, via a pre-paid, insured, traceable method to:
Fit Couture
Returns and Exchanges
906 Ivy Wall - Suite 105
Houston, TX, 77079-5036
Returns and other information
· Shipping and handling fees are not refundable.
· Return credits will be issued in the same form as the original payments.
· Please allow up to two billing cycles for return payments to be credited to your credit card.
· Some special offers may not be eligible for returns or exchanges (they will be so noted on the web site).
Returns and Exchange Form
Step 1 - Fill in information about yourself.
Original Invoice # (If available) ______
Originally purchased by:
Name: ______
Address ______
City, State, ZIP ______
Phone # ______
Email Address ______
Step 2 – Returns – in the form below please indicate the item(s) you are returning, including a reason code.
Reason Code / Item # / Color / Size / Quantity / Item Name / PriceReason Codes:
01 – Wrong item shipped
02 – Did not like color
03 – Did not like
/ 04 – Price too high
05 – Defective construction
06 – Shipping damage
/ 07 – Ordered wrong size
08 – Quality Unsatisfactory
09 – Other
Step 3 – Exchanges – Please enter the item(s) you wish to receive in exchange.
Item # / 1stColor / 2nd
Color / Size & Inseam / Description / Qty / Unit Price / Total
Step 4 – Payment
If the total or your exchange exceeds the value of your return, please provide a method of payment. Note that shipping and handling charges will apply unless this is an exchange of like goods differing only in size.
Card Number (AMEX/VISA/MasterCard accepted): ______
Expiration Date: ______
Signature: ______
Billing Address on credit card: ______