migration / installation guide
MySabre Migration / Installation GuideFebruary 2006 Appendix C – Printer Configuration for Existing Users 33
Table of Contents
Table of Contents ii
Introduction 3
Before Installing 3
New User Installation 4
Current MySabre users 21
Appendix A – ActiveX Issues 25
Appendix B – Video Resolution Issues 28
Appendix C – Printer Configuration for Existing Users 30
Edition 1.3 (FEBRUARY 2006)
© 2006, Sabre-Holdings, Inc. Pat. 6,630,942. All rights reserved.
This documentation is the confidential and proprietary intellectual property of Sabre-Holdings, Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre-Holdings, Inc. is strictly prohibited.
Sabre, Sabre Travel Network, the Sabre logo design, and MySabre are trademarks and/or service marks of an affiliate of Sabre-Holdings, Inc. All other trademarks, service marks, and trade names are owned by their respective companies.
MySabre Migration / Installation GuideFebruary 2006 Appendix C – Printer Configuration for Existing Users 33
Introduction
The MySabreTM Installation process has been automated to provide you with a smooth installation and migration to Sabre Travel Network’s new desktop platform. This document was created to provide you with a comprehensive set of instructions to reference when installing MySabre.
If you are a new MySabre user, please follow the steps below.
If you are a current MySabre user, please proceed to page 21 for instructions on how to use Sabre VPN with MySabre.
Before Installing
Verify the following:
• You have an Internet connection.
• The workstation(s) meets or exceeds the MySabre minimum requirements.
• 128MB of RAM or higher
• You have a valid Sabre® system Sign-in, Password, and Pseudo City Code. If not, contact your manager or MySabre representative.
• Your browser must be Microsoft Internet Explorer version 6.0 or higher.
New User Installation
Before installing or migrating to MySabre, it is suggested that you close any open applications.
From your browser go to https://my.sabre.com
At the MySabre sign in screen provide a unique Agent ID (EPR), Sabre Password, and Pseudo City Code (PCC) and then click on the “Sign in” button.
• If you are a new MySabre user this information including a temporary password will have been provided to you by MySabre via your security webroom. A new sign in page will be displayed prompting you to change this temporary password to a permanent one as soon as you enter.
Complete all appropriate fields. The New Password must be 6-8 alpha/numeric characters. The system doesn’t accept a few identical letters and numbers in a run and the word “Sabre” in various combinations.
• If you are a new agent, your manager can supply you with this information.
Note: It is imperative that each employee sign in with their own unique, confidential password. Employees within an office or location should never share a password.
1. The “Welcome Screen” will appear. Additional information including Minimum Requirements, FAQs, Bulletins, Downloads and other useful information can be found at the “Resource” center.
2. Click on “Next”
3. Windows XP users, proceed to step 4.
Windows 2000/NT users, proceed to step 7.
Windows 95/98/Me users, continue with step 3.01.
3.01 Windows 95/98/Me users, click on the Windows 95/98/Me Registry Update link.
3.02 A Security Alert Message will display. Click “Yes”.
3.03 On the next menu, select “Open”.
3.04 Select “Yes” from the next menu.
3.05 Click “OK” in the confirmation box.
3.06 Proceed to step 7.
4. Windows XP with Service Pack 2 users, select the Windows XP Service Pack 2 Microsoft update link.
5. From the Microsoft download page, select the “Download” button and follow the instructions for this update.
6. Once the update is installed, restart your computer and begin the MySabre Installation. Skip step #4. This process does not need to be repeated.
7. Click on “Install MySabre”
8. The installation routine will verify and report which operating system you currently use.
9. Click on “Next”
If your browser is not Microsoft Internet Explorer 6.0 or higher a message will be displayed informing you of this. If your browser has met the minimum requirements, proceed to the next step.
• Workstations with Windows 98 and above will be directed to the Microsoft download site for an updated browser.
Once the browser has been downloaded and installed, the workstation will be required to be restarted. Return to https://my.sabre.com to continue the installation.
10. Click on “Yes” to install the MySabre ActiveX Control.
11. The installation routine will use an ActiveX plug-in to check your system to ensure that it meets the minimum hardware requirements including the workstation’s processor (CPU), RAM, hard drive space, and video settings.
• If all items Pass, proceed to the next step.
• If all items Fail and have “ActiveX Failure” in the “Your System” column, this is due to the browser not being able to run the ActiveX plug-in. Directions on how to enable the ActiveX plug-in are located in Appendix B. Once this has been resolved, return to this step.
• If the Video Resolution is the only item that failed, this is probably due to the workstation’s current video resolution setting and can be corrected very easily. Directions for changing the resolution are located in Appendix C. Once resolved, return to step 9.
• If there are any other hardware components that do not meet the minimum requirements, the installation cannot continue.
– Once your hardware meets the minimum requirements, please return to https://my.sabre.com to install MySabre.
12. Click on “Next”.
13. The installation routine will check to ensure that you are Java Plug-in compliant. If the workstation is Java compliant, it will respond with “You are Java Plug-in Compliant! Please continue…” Continue to Step 21.
14. If the workstation is not Java compliant it will start downloading the Java Plug-in. Click on “Yes” to continue and obtain a compatible version of the Java Plug-in from Sun Microsystems.
15. The download from the Sun Microsystems Website will start. The Java Plug-in is approximately 14 to 16 MB depending on your region. The amount of time required to download the Java Plug-in will vary depending on your Internet connection.
16. Click on the “I accept the terms in the license agreement” radio button. Click on
“Next ” to continue
17. Make sure “Typical” is selected and click on “Next ” to continue.
18. Click on “Finish” to complete this portion of the installation.
19. Click on “Grant Always” at the Java Plug-in Security Warning screen
20. Once complete, the installation routine will advise that the system is Java compliant. Select, “Click here when complete” to continue the installation.
21. The installation routine will present an option to download and install additional Sabre applications, such as the Sabre Print Module. Select any applications you would like to install, then click “Next”.
22. The installation routine will then display the total download size and the estimated time it will take to download any selected applications. Click on the “Download and Install” radio button, then click on “Next”.
23. The installation routine will download and start the installation process for upgrading or adding applications.
24. The list of applications to be downloaded and installed is displayed. This list includes any supporting applications/files for the applications chosen. Click on “Next”.
25. The installation routine will prompt for the location of the applications. Click on “1.Internet” to continue.
Note: If the software has been downloaded previously to another workstation, you can select options “2. Scan LAN” or “3.Specify WS” so that the software does not need to download a second time. If the software is not found, the installation routine will automatically obtain it from the Internet.
26. Click on “OK” to start the download.
27. Progress of the download will be displayed.
28. Once the applications have been downloaded, the installation routine will install the applications.
29. After all the installation has completed select the “Yes, I want to restart my computer now” radio button. Once selected click on the “Finish” button.
30. After the workstation has restarted, double click on the MySabre icon on the desktop to access the portal and complete the migration and configuration of MySabre. Please sign in again.
31. On the System Configuration screen, select the Sabre system you are currently using from the list. If there are no Sabre applications on this workstation, select “None – new user” and then “Continue”.
32. Complete the fields on the Profile Creation page. In the Protocol section, make sure “Virtual Private Network” is selected, then click on the “Create Profile” button.
33. When you receive a pop-up asking if you would like to have Sabre VPN integrated to your desktop, select the “No” option.
34. When the progress bar reaches 100%, click on the “Click here when complete” button.
35. The MySabre Home page will now appear. You are now ready to sign into Sabre and begin working.
MySabre Migration / Installation GuideFebruary 2006 Appendix C – Printer Configuration for Existing Users 33
Current MySabre users
If you are currently using MySabre, follow these steps to use Sabre VPN with MySabre.
1. Login into the MySabre portal by entering your Agent ID, Password and PCC on the Login page.
2. Once you are on the MySabre Home Page, click on the “My profile” link in the top right corner of the screen.
3. Click on the ‘Advanced Sabre System Settings’ link near the bottom of the page.
4. In the Protocol section, select the “Check Compatibility” link.
5. Follow the instructions on the screen.
If your Operating System is Microsoft Windows 95/98/Me, proceed to Step 6.
If your Operating System is Microsoft Windows XP Service Pack 2, proceed to Step 8.
If your Operating System is Microsoft Windows 2000/NT, proceed to Step 10.
6. Click on the Windows 95/98/ME Registry Update link.
7. Once the Registry Update is complete, if there were no other recommended installations, close all windows and Restart the computer. Log into MySabre again and click on the ‘My profile’ link. Proceed to Step 12.
If the system recommended you install Java Web Start/Java Secure Socket Extensions, proceed to Step 10.
8. Click on the “Required Microsoft update” link.
9. Once the Microsoft update is complete, if there were no other recommended installations, close all windows and Restart the computer. Log into MySabre again and click on the My profile link. Proceed to Step 12.
If the system recommended you install Java Web Start/Java Secure Socket Extensions, proceed to Step 10.
10. If the System detected you need to install the Java Web Start and Java Secure Socket Extensions (JWS/JSSE), click on the appropriate link for your country. Select “Domestic version – US/Canada” if you are located in the United States or Canada. Select “International version” for all other countries.
11. Click on the Next button. You are returned to the Profile Screen.
12. In the Protocol section, select the “Virtual Private Network” option.
13. Click on the ‘Modify’ button.
14. You are returned to the MySabre Home Page. Click on the ‘Sign Out’ link in the top right corner of the screen. Sign back in again, and you will be connected via Sabre VPN.
15. To configure printers for VPN, see Appendix C.
Appendix A – ActiveX Issues
The MySabre installation routine uses an ActiveX control to verify the system’s minimum requirements and to assist with the installation of other Sabre Travel Network applications. The ability to download and run the Sabre® trusted ActiveX control must be enabled in your browser to continue the installation of MySabre.
To allow the ActiveX control to download and run, follow these instructions:
On the Microsoft Internet Explorer tool bar, click on "Tools"
Click on "Internet Options"
Click on the "Security" tab
Click on the "Custom Level" button
The Security "Settings screen" will appear
Click on "Prompt" or "Enable" for any ActiveX controls that are signed or marked as safe
Click "OK" to save the changes
Click "OK" to save the security changes for that zone
Click "OK" to close the Internet Options box
Click the "Next" button below to continue the MySabre installation
Windows XP Users may see this screen:
Click on the Informational Area and select “Install ActiveX Control”.
On the Security Warning prompt, select “Install”
Note: Once the installation is complete, the requirement for the ActiveX control will no longer be needed and the Security Settings can be restored to their original state.
Note: If your location does not allow ActiveX controls to be downloaded and run under any circumstances, the MySabre installation routine will end. Please refer to the “Resources” / “Support Links” section of the migration home page for information on how to obtain a CD that includes all of the necessary Sabre Travel Network software. When installing from the CD, the installation does not require ActiveX to be enabled.
Appendix B – Video Resolution Issues
If the MySabre installation detects the video resolution does not meet the minimum requirements, follow the steps below. Once changed, the installation of MySabre can continue. The MySabre portal requires a minimum resolution of 1024 X 768.
Click on the "Start" button
Click on "Settings"
Depending on settings in Windows XP users may skip this step and continue to step #3.
Click on "Control Panel"
Double click on the "Display" icon
Click on the “Settings” tab
In the "Colors" box of the settings tab change the colors to a minimum of "High Color (16 bit)"
In the "Screen Resolution" box of the settings tab, change the resolution to a minimum of 1024 x 768
Click "Apply"
Note: Windows may ask you to either restart the computer or to apply changes without restarting. Choose ‘Apply Changes Without Restarting’
Windows will modify your settings and prompt you to keep your settings. Click on "Yes" to accept the new settings
Click on "OK" to exit Display Properties