Technology Services Staffing
· Who should I call when I have a computer hardware or software question?
Any of the Technology Services (TS) staff are happy to provide assistance on a wide variety of technical questions. However, each staff member specializes in certain technical areas.
General Help Line (Middletown): 540-868-7223 from off campus or 7223 from any on campus Cisco VoIP Phone. (this number rings all phones in the Tech Service department at Middletown)
General Help Line (Fauquier): 540-351-1545 from off campus or 61545 from any on campus Cisco VoIP Phone. (this number rings all phones in the Tech Service department at Fauquier)
After hours Emergency Technical Support please call Richie Crim at 540-303-3055.
Richie Crim (540-868-7181 Middletown Campus) Information Technology Strategist, CIO
Janet Ping (540-868-7196 Middletown Campus) is responsible for all A/V, video-conferencing equipment, and the scheduling of student lab assistants for the video-conferencing classrooms. Janet is also responsible for providing training materials for the A/V equipment and video-conferencing equipment usage.
Chris Grabenstein (540-868-7246 Middletown Campus) is responsible for the network servers, network security and student login userid/password issues.
Bryan Garrett (540-868-7221 Middletown Campus) is responsible for the network servers, network security and facult/staff login userid/password issues. He is also responsible for all telephone installations and on-going maintenance of LFCC’s telephone systems. He is also responsible for general technical assistance for end-users and monitors calls from the General Services Help Desk related to Technology Service issues. (540-868-7200).
Brenda Nordgren (540-868-7197 Middletown Campus) is responsible for installing new workstations in classrooms and office areas, on-going maintenance of laptop/desktop configurations, loaning of equipment and equipment inventory database.
Jimmy Johannsen (540-351-1545 Fauquier Campus) is responsible for installing new workstations in classrooms and office areas, on-going maintenance of laptop/desktop configurations, loaning of equipment and network/server
Arash Rohanimanesh (540-351-1545 Fauquier Campus) is responsible for installing new workstations in classrooms and office areas, on-going maintenance of laptop/desktop configurations, loaning of equipment and equipment inventory database.
Sherry Johnson (540-351-1545 Fauquier Campus) is responsible for all A/V, video-conferencing classroom equipment.
Art Rauch (540-868-7244 Middletown Campus) is responsible for general software applications and end-user support.
Aaron Riddle (540-868-7164 Middletown Campus) is responsible for the LFCC Digital Information Signs and Print/Web Communications to include the LFCC Website.
Robert Dundon is responsible for maintenance of the LFCC Website.
Sue Cooley (540-868-7234 Middletown Campus) is responsible for all SIS inquires and SIS related questions.
· How do I request check-out (loan) of a piece of TS equipment?
A written request should be made to Janet Ping if the equipment is A/V related such as a camera, VCR, LCD projector etc. Contact Jimmy Johannsen (Fauquier) or Brenda Nordgren (Middletown) if you are requesting a computer, laptop, or computer related equipment. They can provide you a copy of the Equipment Loan Form.
· How do I contact someone in the Technology Services Department after 4:30 pm?
Technical support is offered 4:30 pm until 8:00 pm Monday through Thursday. You may reach the Tech Services General Help Desk by calling at 540-868-7223. In the event you are unable to reach staff please contact Richie Crim at 540-303-3055.
· I am locked out of my computer. Who should I contact?
You can contact Chris Grabenstein, Bryan Garret, Brenda Nordgren, Jimmy Johannsen or Richie Crim for assistance. Any of these individuals can reset your LFCC login network account. The overall process can take as long as 10 minutes.