Follow up from Understanding the Diverse Workforce -It's a Matter of Respect!

Follow Up from Understanding the Diverse Workforce -It's a Matter of Respect!

DFI

August 7, 2013

More Resources and tools:

www.jandwyerbang.com/DFI

Respectful Behaviors / Disrespectful Behaviors
o  Group contributions- input
o  Respect personal space/time
o  Please, thank you, you're welcome
o  Helping others when needed
o  Not interrupting
o  Putting things back where they belong
o  Replacing paper copy when empty
o  Responding back timely
o  cleaning up after self in kitchen areas
o  Manners/courteous
o  Listening
o  Punctual
o  Value opinions
o  Quiet
o  Participation
o  Recognition
o  "Good morning", "Good night"
o  Constructive feedback
o  Offering assistance
o  Accepting responsibility for actions
o  Team player
o  Respect space / o  Being late
o  Interrupting
o  Not returning phone calls
o  Ignoring instructions
o  Not cleaning up after oneself
o  Not responding to emails or voice mail
o  Gossip
o  "Finger" pointing
o  Punching/hitting
o  Excluding someone
o  Talking outside cubicles
o  Taking food out of frig
o  Showing up late for meetings
o  Not being sensitive/considerate to situation
o  Leaving trash for others to pick up
o  Letting elevator door close
o  Blaming others without the facts
o  Not closing door when on speaker phone

From June 3rd class:

Respectful Behaviors / Disrespectful Behaviors
o  Listening
o  Not interrupting
o  Honoring personal space
o  Giving credit when it's due
o  Appreciation
o  Courteous
o  Not making assumptions
o  Eye contact
o  Keeping an open mind
o  Take time to say hi
o  Punctual
o  Defer to other's opinion
o  Deference toward others
o  Acknowledging viewpoint
o  Choice of vocabulary
o  Understanding
o  Acceptance
o  Kindness
o  Responsiveness
o  Embracing/encouraging conflict and resolutions
o  Listening
o  Thoughtful responses and approaches
o  Appreciation/Recognition
o  Noticing
o  Courteous greetings
o  Crediting individual's contributions
o  Giving people personal space
o  Enjoying each other / o  Interrupting
o  Not returning phone calls or emails
o  Not listening to other opinions
o  Talking over others
o  Walking away while someone is speaking to you
o  Negative gossip about errors
o  Refusing to accept a phone call
o  Late for meetings
o  Being late
o  Being disruptive
o  (Willfully) Not following directions
o  Profanity
o  Name calling
o  Inappropriate sharing of emails
o  Falling asleep
o  Circumventing authority
o  Not helping/supporting
o  Eye rolling
o  Putting someone down
o  Not showing up on time
o  Condescending
o  Judgmental
o  Passive Aggressive
o  Foul Language
Rude

Cross-Cultural Ice Berg

10% of a culture is seen and observed; 90% of a culture is "below the surface"

Above the surface / Below the Surface
Hygiene / Religion
Language / What they think of other cultures
Food / Beliefs
How people greet each other / Expectations
Personal space / Values
Stratification of population (values) / How they treat their family
Work ethic / Safety
Transportation / Religion
Housing / words for "outsiders"
work ethic

Diversity Resources: (listed in the Participant Material)

Esty, Katharine. From Diversity to Inclusion (NEHRA: The Voice of HR –http://boston.com/jobs/nehra/043007.shtml).

Hanley, Jerome. Beyond the Tip of the Iceberg: Five Stages Toward Cultural Competence (www.cyc-net.org/reference/refs-culturalcompetence.html).

Millet, Joyce, Cultural Savvy (Website - http://www.culturalsavvy.com/index.htm

Payne, Neil. Ten Tips for Cultural Communication, (http://ezinearticles.com/?Ten-Tips-for-Cross-Cultural-Communication&id=2196)

Thomas, Jr. R. Roosevelt. Building on the Promise of Diversity – How we can Move to the Next Level in our Workplaces, Communities, and our Societies, 2006.

Wright, H. Norman. How to Get Along with Almost Anyone, Word Publishing, 1989.

Additional Diversity-Related Resources:

Diversity and Inclusion:

The Diversity and Inclusion Handbook by Sondra Thiederman

The Loudest Duck: Moving Beyond Diversity while Embracing Differences to Achieve Success at Work by Laura Liswood

Generations:

Mixing and Matching Four Generations for Employees: http://www.fdu.edu/newspubs/magazine/05ws/generations.htm

Unlocking Generational CODES: Understanding what Makes the Generations Tick and what Ticks them OFF by Anna Liotta

Performance Management:

Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone, by Anne Bruce, Brenda Hampel, and Erika Lamont

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Jan Dwyer Bang

DFI - Diversity - June 3, 2013

8/12/2013