Badm-134 Business Organization & Management

TEST 3 Chap. 7 – 9 50 Points

Bring a #2 pencil to record your answers. There is a total of 50 questions.

1. / Management is the art of getting things done through organizational resources.
2. / The four key management functions are planning, organizing, leading, and controlling.
3. / The management function that involves guiding, training, and motivating others to work toward the achievement of an organization's goals is called leading.
4. / Planning is a key management function because other management functions depend on having a good plan.
5. / Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part of the organizing function of management.
6. / Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus.
7. / A mission statement outlines the fundamental purposes of an organization.
8. / Managers or teams of managers at the lower levels of an organization normally develop strategic plans, but top managers do most of the tactical planning.
9. / The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.
10. / Empowerment means that more authority and responsibility is given to top management.
11. / Hatty is a middle manager at Watta-Deihl Incorporated. The company's top management has just announced that they are going to initiate a policy of empowerment. In order for this policy to succeed, Hatty and other managers will need to adopt a more autocratic style of leadership.
12. / A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.
13. / A bureaucratic style of organization is slow when responding to change.
14. / The more experienced and capable the manager, the broader the span of control.
15. / The more complex the job, the narrower the span of control.
16. / Rome Corporation is organized into departments such as finance, production, marketing, data processing, and accounting. Rome has chosen to departmentalize by function.
17. / Staff personnel perform functions that contribute directly to the primary goals of the organization, such as production and marketing.
18. / Matrix organizations bring together specialists from different parts of the firm to work on specific projects.
19. / Firms that specialize in accounting, finance, and management consulting are all part of the service sector.
20. / Due to the growth of the Internet, the cost of labor is no longer an important consideration in location decisions of business firms.
21. / ISO 9000 refers to a set of international standards for quality management and assurance.
22. / Operations management in the service sector is all about creating a good experience for the customer.
23. / Production creates form utility.
24. / Manufacturing resource planning (MRP II) is an advanced version of MRP that allows plants to include all of the resources used to make a product efficiently.
25. / In a just-in-time inventory system, the producer holds large quantities of the materials and components used in the production process in its inventory to ensure that it always has enough on hand.
26. / The purpose of computer-integrated manufacturing (CIM) is to unite computer-aided design with computer-aided manufacturing.
27. / ______planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.
28. / Which of the following would be a concern addressed in a strategic plan?
29. / General and divisional managers, plant managers, and deans and department heads at colleges all are positions that usually are classified as:
30. / Supervisory managers spend most of their time on:
31. / Top managers make less use of ______skills than supervisory managers.
32. / ______means that decision-making authority is delegated to lower-level managers and employees.
33. / The span of control for a manager:
34. / An organization that consists of many layers of management is referred to as a(n) ______organization.
35. / The ______an organization's structure, the ______the span of control.
36. / An organization with only a few layers of management is known as a(n):
37. / All of the following factors help determine a manager's span of control except:
38. / Employees who perform functions that advise and assist line personnel are known as:
39. / Which of the following describes a group of employees from different departments working together on a semi-permanent basis?
40. / Production management has been the traditional term used to refer to the activities managers perform to help their firms create:
41. / Operations management refers to activities managers perform to help their firms produce:
42. / ______is the process of selecting a geographic location for a company's operations.
43. / In an evaluation of an area as a possible site for a facility location, quality-of-life considerations:
44. / A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:
45. / ______means being as fast as or faster than the competition in responding to consumer wants and needs and in getting goods and services to them.
46. / A basic characteristic of flexible manufacturing is that it:
47. / Edwin Rivera is a production manager who believes his firm uses more of virtually all types of resources than is necessary to produce its products. He would like to find a way to cut back on labor, and reduce the firm's investment in tools and space as well. It seems that Edwin would like to adopt:
48. / ______is a technique to analyze the tasks involved in completing a project, estimate the time needed to complete each task, and determine the minimum amount of time needed to complete each project.
50. / Both PERT diagrams and Gantt charts are useful to managers concerned with:

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