806 Bordner Drive Lancaster, TX 75146 | (C) 469-212-4399 |
A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including hospitality, media, finance and education. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.
SkillsExcellent organizational skills
Exceptional attention to detail with proven interpersonal skills
Internet savvy with a proven expertise in using MS Office Systems
Demonstrated ability to work independently and as part of a team
Proven ability to organize personal work priorities Exceptional verbal and written communication skills / Persuasive communication style Team leadership
Financial administration Excellent time management skills Outstanding interpersonal skills
People-oriented: Enjoy working/being with people
Work HistoryCredit Communications Analyst / 08/2014 to 10/2016
The Neiman Marcus Group – Dallas, TX
Initiate and implement strategic and corporate communications for an internal and external audience.
Develop, deploy and manage messages using a variety of exciting, engaging and innovative communication channels.
Approve high dollar credit sales for VIP and celebrity clients.
Investigate and report fraudulent sales and credit applications.
Create service oriented strategies to increase client satisfaction,.
Producer/ Board Operator / 10/2013 to 07/2014
Clear Channel-Iheart Media – Dallas, TX
Control board operation for studio and remote location programming.
Regulate timing of programs, operate syndicated programs and play commercials.
Off-air support including:commercial production, dubbing music to hard disk, conducting listener contests and playing song
Execution of remote station appearances, interact with listening audience, answer questions, respond to listener's feedback,
and conduct listener surveys
Develop, write and edit PSA's for disc jockey, create interview questions for in studio guests
Regulate timing of playlist, operate syndicated programs and play commercials
Provided complete meeting support including preparing materials and taking notes.
Systems Activation Coordinator / 12/2012 to 07/2013
JP Morgan Chase – Dallas, TX
Extensive phone activity.
Answer inbound/outbound calls as it related to project or account requirements.
Maintain high account volume and meet project deadlines.
Interact with various departments using a variety of systems.
Continually enhanced product knowledge by reviewing product enhancements and delivering support to internal and external
customers including but not limited to download testing and training.
Perform hardware and software troubleshooting as needed.
Initiate point-of-sale credit card software installations.
Assured the quality and success of each installation, through established standards and procedures.
Updated department manual documentation as needed.Guest Services Representative / 02/2010 to 10/2011 g10110/2011
Intercontinental Hotels Group – Atlanta, GA
Presented a friendly attitude, excellent listening abilities and pleasant body posture at all times; knowledgeable and helpful in
assisting guests; alert and attentive at all times to guests' needs, understanding the image projected represents the entire hotel.
Processed payments fast and flawless following established procedures.
Overcame guest challenges and complaints in a calm collected manner by listening to the guest and projecting the highest
ability in solving problems.
Follow-up with all guests after responding to their problem and ensure the resolution met their expectations.
Inform guest of hotel amenities and all attractions, such as restaurants, shopping, theater and special events.
Reserved and coordinated conference room space for meeting, luncheons, interviews and special events.
Front Office Administrator / 01/2007 to 07/2009
The Westin Hotel – Indianapolis, IN
Communicated to all hotel departments any fluctuations in business levels, special guests, groups, and events.
Prepare all necessary forecasts, work closely with reservations, front office and sales to maximize occupancy, rate and
Develop relationships with clients, return guests, and group contacts to provide maximum personalized guest service.
Made travel plans for Executive Front office staff, schedule interviews, and assist with new hire training.
Assist Guest Services Manager with implementation of meetings, type memorandums, proofread department notes and
reports before submission.
Established and maintained close working relationships with all departments to ensure maximum cooperation, productivity,
morale and guest service.
Credit & Collections Professional / 06/2004 to 12/2006
DTE Energy – Detroit, MI
Handled high volume of calls, customer inquiries, complaints, billing questions and payment extension/service requests.
Calmed customers on escalated calls, regained trust, locate resources for problem resolution and designed the best option
Interfaced daily with internal partners in management, field services, new business, operations and consumer affairs divisions.
Distribution of confidential documents and mail.
Collection performed on past due and delinquent accounts.
Completed all facets of customer care training with emphasis on low income accounts.
Marygrove College - Detroit, MI
Coursework included: Speech and Communication, Sociology and Psychology VP of Student HR Union
Recipient of 3 C\'s Award- Compassion, Commitment, Competence Central Information Office Admin
Contributor to Marygrove Matters newsletter
Continuing Education in Office Admin, Microsoft Office systems, switchboard operation.
American Broadcasting School- Arlington TX Dec 2016-Aug 2017
- Speech Communication Studies
- Journalistic Writing
- Public Relations
- Production & Programming
- Dean’s List