Premvadan Solanki
6.7 Years Experience as Service Executive
Nationality:Indian Born on:06/27/1985
City:Ahmedabad Sate:Gujarat
Phone Number:+91-9601862565,+91-9998036326
Sex:Male Email:
Marital Status:Married
Address:95/96 Bhavdeep Park Soc, Nr, Gor Na Kuva, Maninagar (E), Ahmedabad, Gujarat.
Objective
By Staying In an Organization, Gain Knowledge and With My Hard Work Take Myself At Highest Limits and With My Ability of Team Work Give My Best To The Company And Create Healthy Environment for Team Mates.
Education
August 2004 - March 2009 / BangaloreShridevi Institute of Eng. & Tech / Bachelor Of Engineering in Electronics & Communication
Work Experience
GujaratKohler India Pvt Ltd (Present) / Service Executive
-Handle customers’ complaints in a proactive manner with a view to resolving the issue on an immediate basis.
-Maintaining the SLA (Service Level Agreement) for all the technical calls.
-Using the SAP based call management system for Service calls & Installation calls.
-Regular taking Service review for better exposure for efficient performance &Train staff members to deliver a high level of client services and provide them with assistance in understanding the company’s products and services.
-Maintaining the TAT (Turnaround Time), response time at maximum level for best Customer Support Function.
-Handle customer service human resource tasks by interviewing, selecting, orienting and training employees to provide good customer services
-Frequent Dealer Visit and Resolving major pending issued of customers as well as Product & alsoprovided sales and after sales support by ensuring constant and meaningful contact with clients.
-Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
-Improved service quality and increased sales by developing a strong knowledge of company's products and services. Recruitment's of Service Teams for Company owned Direct Service Centers.
-Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
-Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
-Responding to customer call-outs and Evaluating and resolving problem.
-Analyzing and Circulating Reports (TAT, Call closing, SLA).
-Taking monthly, weekly technical training of installation Teams, Team Leaders as well as service engineers for better performance.
-Taking open session for all technical & backend staff for better synchronization & efficient work function.
-Providing industry leading services and technical support to enhance value satisfaction
-Ensuring timely delivery and technical support to satisfy the customer needs and demands with respect to after sales services.
-Identifying present market demands to establish effective sales services to increase customer satisfaction with rectification of errors.
-Developing tools and techniques to offer result based performances with well updated understanding of market scenario.
SuratDish TV India Ltd (Previous Company) / Area Service Executive
-Maintaining the SLA (Service Level Agreement) for all the technical calls.
-Using the SAP based call management system for Service calls & Installation calls.
-The Technical Coordinator will report to me for daily Call completion reports. - The Store In charge of DSCs (Direct Service Centers) will report to me for Store-stock, Spare management.
-Regular taking Service review for better exposure for efficient performance.
-Maintaining the TAT (Turnaround Time), response time at maximum level for best Customer Support Function.
-Regular market visits to DTH & Consumer Electronics Dealers & Distributors.
-Management of SF operation and execution with team of service Engineers.
-Trade Satisfaction and Defective Management.
-Coordinate with Verticals across branch offices and Head office.
-Check & control on sales return and dented products.
-Frequent Dealer Visit and Resolving major pending issued of customers as well as Product.
-To develop and execute strategies aimed at making us the most preferred supplier/ distributor for all our customers.
-Managing installation and project execution and Ensure availability of spare parts at all times.
-DNE complain pendency Zero in common bucket across zone on daily basis by EOD.
- Prepaid & postpaid installation management and execution on daily basis of across SF and DCC t to Gujarat Zone.
-Resolve any escalated Customer Complaint and ensure performance against norms.
-Responding to customer call-outs and Evaluating and resolving problem.
-Analyzing and Circulating Reports (TAT, Call closing, SLA).
-Recruitments of Installation Team for company’s SSD (Service Sales Division).
-Taking monthly, weekly technical training of installation Teams, Team Leaders as well as service engineers for better performance.
AhmedabadTakecare services Pvt. Ltd (Videocon Group of company) (Previous Company) / Area Service Incharge
-Responsible for servicesupport in assigned territory. Looking after for spares availability and Calls status/resolution.
-Coordinate and planning with field service to fulfill SLA to meet company’s requirements.
-Knowledge of SAP. i.e. (FICO & MM Module)
Language Skills
English, Gujarati, Hindi, Kannada
Technical Skills
Ability to Analyses and Interpretive Technical Matter, Presentation Skills, Business Management, Technology Management, Relationship Management.
PLC, Scaada, PCB Design
Core Competencies
• Communication skills. • Data collection and analysis. • Problem analysis and problem solving. •Decision-making. •Planning and organizing. • Presentation skills. • Stress tolerance.