Brenda Perales

4709 McKinney Ave Apt B, Dallas 75205

H: 903-982-6148 M: 903-332-1019

Email-

Education:Everest University, Dallas TX (2011-2012)

Paris Junior College, Paris, TX(2008-2011)

North Lamar High School, Paris, TX (2004-2008)

Skills:Language: Bilingual-Speak read and write in Spanish fluently

Experience in medical terminology and procedures

Technology: Microsoft Word, Excel, PowerPoint, Outlook, NexGen,

Work Experience:

Family Planning Assistant FPA I/Receptionist: Dallas Surgical Center, Dallas, Tx (2011-Present)

  • Perform all clerical duties such as any inbound and outbound calling, making appointments, answering patients questions over the phone and ordering patient labs, and reviewing all sold therapeutics and labs and financial screening
  • Preparing and makingcharts for patients
  • Counsel and educate patients on birth control methods, pap smears and any other family planning services
  • Responsible for any mailing, faxing or filing
  • Responsible for calling and confirming meetings with physician and patients
  • Take patients vital signs which includes blood pressure, blood draw, height, and weight
  • Prepare workspace for the physician prior to patients being seen
  • Clean work space which includes offices and
  • Responsible for ordering all needed materials for office

Hostess: Gloria’s Restaurant, Addison, Tx (2011-2011)

  • Responsible for every phone call to the restaurant
  • Organized large parties
  • Responsible for managing waiting list for busy periods

Customer Service Representative: TCIM Services, Paris, TX (2010-2011)

  • Assisted ATT customer with any billing issue regarding their phone/internet/tv service.
  • Combined any customer’s bills in regards to their service
  • Assigned new tv/internet/phone service if desired
  • Would assist customer with troubleshooting their service
  • Acquired demanded sales rate monthly
  • Completed 4 weeks of call phone training, along with training to use ATT 13 different computer systems.
  • Increased sales rate monthly by 24%

Server: Mardi Gras Seafood, Paris, TX (2009- 2010)

  • Responsible for transactions
  • TABC certified
  • Help manage on Friday’s and Saturday’s on occasion

Sales Representative: State Farm Insurance, ParisTX (2008-2009)

  • Trained in translating insurance terminology in Spanish
  • Responsible for any inbound or outbound calling duties
  • Took regular transactions thru phone or in person
  • Head of the Claims department
  • Performed any follow ups necessary
  • Performed changes on new/old policies
  • Scheduled and cancelled appointments for Agent
  • Performed educational counseling to immigrant population on naturalization and its relevance to insurance

Server:Taco’s Mexico, Paris TX (2007-2009)

  • Appointed Head Waitress
  • Recognized as most requested waitress

Honors and Activities

  • Walk-A-Thon- Raised donations for St Jude’s Children’s hospital
  • Race For Life – Donations for Sure for the cure in Cancer Patients
  • Texas Scholar- North Lamar High School

REFERENCES:

MelanyHelinski, Clinic Manager, Dallas Surgical Center, Dallas Tx 75231

469-3587351

Mayda Perez, Clinic Manager, Plano Health Services, Plano, Tx75024

972-633-1300

Israel Rodriguez, General Manager, Gloria’s Restaurant, Addison Tx 75205

972-387-8442