4 INFORMATION COMMUNICATION AND ADVICE
Age Concern Sutton BoroughTelephone helpline 020 8770 4090
Reviewed November 2010
Age Concern Sutton Services
Reception number / 020 8770 4092Fax number / 020 8770 4093
Brokerage / 020 8770 6876
Charity Shop / 020 8770 0206
First Contact/ Information & Advice Service / 020 8770 4090
Helping Hands / 020 8770 4091
Home Fire Safety Assessment / 020 8770 4097
Home Security Service / 020 8770 4097
Homeshare Project / 020 8770 4096
Insurance Service / 020 8770 4092
Podiatry Service / 020 8770 4092
Handy Person / 020 8770 4097
Sutton Voice (Advocacy) / 020 8770 4709
User & Carer Project / 020 8770 6875
Age Concern Sutton Borough
Helpline 020 8770 4090
Website:
Email:
Address: 1 Lower Square, Civic Centre
St Nicholas Way, SuttonSM1 1EA
INFORMATION COMMUNICATION AND ADVICE
Local Contacts
Age ConcernAge Concern Beddington and Wallington
020 8669 0915 / Thursday from 10.15 am to 12.00 noon
Provides information service, trolley service for users of Ludlow Lodge Day Centre.
Age Concern London
020 7820 6770
F: 020 7820 1063
Website:
E:
Address: 1st Floor, 21 St George Road
London SE1 6ES / Age Concern London works within the London Boroughs, campaigning to improve the quality of life for older people and enhance their status and influence. They provide information, reports and other publications. ACL also help to develop and support a strong network of borough Age Concern groups within the London area.
Befriending/ Visiting/Advice
Age Concern Sutton Home Share Project
020 8770 4096 / Befriending service for isolated older people.
St Christopher’s Hospice
020 8768 4500
Website:
E:
51-59 Lawrie Park Road, LondonSE26 6DZ / Provide skilled and compassionate palliative care. Aims to give access on appropriate care and support, whenever and wherever they need it regardless of who they are.
St John’s Hospice
020 7806 4040 (Hospice)
020 7806 4038 (Day Services)
020 7806 4049 (Volunteering)
Website:
E:
Address: 60 Grove End Road, London
NW8 9NH / An independent hospice works in partnership with health and social care providers to deliver specialist care, compassion and expertise in palliative medicine
St Raphael’s Hospice
020 8335 4575
Fax: 020 8335 4574
Website:
E:
London Road, North Cheam, Sutton SM3 9DX / Offering specialist medical and nursing care for people with cancer and other serious illness as well as providing support for their families
Sutton Centre for the Voluntary Sector
020 8644 2867
F: 020 86415753
Website:
E:
Address: Granfers Community Centre
73-79 Oakhill Road, Sutton
SM1 3AA / To provide support, promote and develop the voluntary and community sector in Sutton
Sutton Women’s Centre
020 8661 1991
Website:
E:
Address: 3 Palmerston Road,
Sutton SM1 4QL / Provides advice, information and support on health, education, employment, childcare, and all women’s issues. Also have support workers specializing in domestic abuse.
Sutton Citizens Advice Bureau
020 8405 3552 Helpline
020 8405 3535 Legal AId
Website:
Address: The Central Library, St Nicholas
Way, Sutton SM1 1EA / Advice and information on range of issues including housing, homelessness, benefits, debt and employment
Helpline:
10am – 4pm Monday -Friday
Carers
The Princess Royal Trust
Sutton Carers Centre
020 8296 5611
F: 020 8296 5616
Website:
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Address: 12-14 Benhill Avenue, Benhill House
Sutton SM1 4DA / Provides information, advice and support for carers
Death
Age Concern UK Pre-Paid Funeral Plan
020 8770 4092 / This is available at the local Age Concern Sutton Borough office.
Disability/Health
Advocacy Partners Speaking Up
(Voice Ability)
01223 555800 (General)
Fax: 01223 555801
020 8330 6644 (Surrey, Merton and Sutton)
Website: (available December 2010)
E:
Address: Surrey, Merton and Sutton Office
Advocacy Partners Speaking Up
McMillan House
54 Cheam Common Road
WorcesterPark, Surrey KT4 8RH / Advocacy Partners Speaking Up is changing its name to VoiceAbility on December 2010
Provides an advocacy service for people with learning and physical difficulties and older people.
Sutton Mencap
0808 808 1111 (Helpline)
Wallington 020 8647 8600
Website:
E: / Provides residential, education and employment services, leisure opportunities and individual support and advice for people with learning
disability, their families and carers.
Multiple Sclerosis (London Borough of Sutton)
020 8395 6060 (24 hours)
E:
Main Contact: Tony Knappett / The Sutton branch committee are volunteers dedicated to helping people affected by Multiple Sclerosis
Patient Advice and Liaison Service (PALS) Epsom and St HelierUniversityHospitals
020 8296 2508 (St HelierHospital)
01372 735243 (EpsomHospital)
Website:
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Address: PALS Epsom & St Helier
UniversityHospital NHS Trust
Wrythe LaneCarshaltonSM5 1AA / The PALS teamare here to provide patients, families and carers with confidential help and advice, support and services.
Sutton Centre for Independent Living and Learning (SCILL)
020 8770 4058
F: 020 8770 4061
Textphone: 020 8770 4046
Website:
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Address: 3 Robin Hood Lane, SuttonSM1 2SW / Promotes a variety of services for disabled people to make informed choices and decision to help towards a more independent way of living. Free, impartial and confidential information by post, phone, or personal visit to the fully accessible office.
Mental Health Foundation
020 8770 0172
Fax: 020 8770 7175
Website:
E:
Address: 63 Downs Road, Belmont, Sutton
SM2 5NR / Provides information, advice and support for people with mental health problems. It is also a place to socialize and a wide variety of activities are available.
Sutton Advocacy for Mental Health
: 020 8773 3692
Address: 14 Beacon Grove, Carshalton SM5 3BA / Provides advocacy services for any person that has or is experiencing mental illness, or their carer.
Enviroment
Environmental Health Services Sutton
020 8770 5070
Fax: 020 8770 5540
Website:
E:
Address: 24 Denmark Road, Carshalton
SM5 2JG / For information and advice on environmental issuessuch as pavements, noise problems, rubbish removal and skip services.
Age Concern Sutton
020 8770 4097 / Handy Person project provide gardening services for the over 50s
Gardening Service
Volunteer Centre Sutton
020 8722 8921 / May be able to help with providing gardening services.
Vineworks Handyperson Scheme
020 8685 6644
020 8685 6640
Fax: 020 8648 6427
E:
Website:
Address: Unit 3, 24 Wandle Way
Willow Lane Industrial Estate,
Mitcham,CR4 4NB / Vineworks in partnership with London Borough of Sutton provide small repairs and DIY jobs including gardening services for older and vulnerable adults.
Hearing Impairment
Surrey Deaf Interpreting Agency
Voice / Minicom: 01372 360 718
Fax: 01372 363 239
Website:
E:
Address: Rentwood Resource Centre,
School Lane, Fetcham, Leatherhead
Surrey KT22 9JX / Part of the Dear Services Team. To book an interpreter for sign language.
Volunteer Centre Sutton
SHARP – Sutton Hearing Aid Remedial Project
020 8661 5900
Fax: 020 8642 7242
Website:
E: / Volunteers maintain NHS hearing aids in homes for older people who cannot get out.
Via the volunteers
Keeping Warm
Sutton Borough Citizens Advice Bureau
020 8405 3552 Helpline
020 8241 2148Volunteer
Website:
Address: St Nicholas Way, Sutton, SM1 1EA / Sutton Borough Citizens Advice Bureaux help people to resolve their legal, money and other problems by providing information and advice, and by gathering evidence to influence policy makers.
Helpline: 10am – 4pm Monday - Friday
London Borough of Sutton
020 8770 5000
Website: / For a list of local councilors contact Civic Offices, for the address or telephone number of your local MP.
London Borough of Sutton
Adults and Older People
020 8770 6080
Fax: 020 8770 5178
Website:
E: / Provide information and services for adults and older people from the London Borough of Sutton
Sutton Racial Equality Council
020 8770 6199
F: 020 8770 6198
Website:
E:
Address: 2 Grove Cottage, GrovePark,
High Street, Carshalton SM5 3BB / Advises and assists organisations to support community cohesion and integration and eliminate discrimination in London Borough of Sutton
Trading Standards/ Business Regulation Service
020 8770 5070
08454 04 05 06 hotline
Website:
Search ‘trading standards’ / For information and advice about consumer complaints
Sutton Pensions Outreach Team (SPOT)
0208 687 3621
Website:
Address: Civic Offices, St Nicholas Way, Sutton / SPOT made up of staff from both the Pension Service and the London Borough of Sutton to offer service to people aged 60 above on pensioner related benefits and issues.
Sight Impairment
Sutton Association for the Blind (SAB)
020 8409 7166
Website:
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Address: 1st Floor, 3 Robin Hood Lane, Sutton
SM1 2SW / Assists people who are blind and partially sighted
Sutton Talking newspaper
020 8642 8546
Website:
Address: 25 Worcester Road, SuttonSM2 6PR / A tape of news items from your local area
National Contacts
Age Concern and Help The Aged (AGE UK) 020 8765 7200
Infoline: 0800 169 6565(Advice 8am – 7pm)
0800 107 8977
Website:
E: / AGE UK is the national organisation providing services and speaking on behalf of older people. AGE UK produces a wide range of books specifically for older people.
Age Exchange – The Reminiscence Centre
020 8318 9105
Fax: 020 8318 0060
Website:
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Address: 11 Blackheath Village
London SE3 9LA / Aims to improve the quality of life for older people by emphasizing the value of their memories to old and young, through pioneering artistic, educational and welfare activities.
Centre for Policy on Ageing
020 7553 6500
Fax: 020 7553 6501
Website:
E: / Research, library and information service on aspects of older age.
Grandparents Association
0845 434 9585 (Helpline)
01279 428040 (Admin)
0844 357 1033 (Welfare)
Website:
E: / Information and advice on grandparents’ rights.
Contact the Elderly
: 020 72400630
Fax: 020 7379 5781
Freephone: 0800 716543
Website:
E:
Address: 15 Henrietta Street, Covent Garden
WC2E 8QG / For lonely and frail older people, who have no support from friends or family. Organise Sunday afternoon tea parties at volunteer hosts homes. Members are collected free of charge.
Averting HIV and AIDS
Website:
E:
Address: 4 Brighton Road, Horsham
West Sussex RH13 5BA / An international HIV and AIDS charity based in UK , working to avert HIV and AIDS worldwide through education, treatment and care
National Association of Widows
024 7663 4848
Website:
Address: National Office, 48 Queens Road
Coventry CV1 3EH / Offers a friendly helping hand to all widows and their families.
Women’s Royal Voluntary Service
0845 601 4670 (volunteer)
029 2023 2668 (24 hours welfare services)
Website: / An age positive charity that offers services to help and support older people to live well, maintain independence and involve in local community
Carers UK
Carers Line: 0808 808 7777
020 7378 4999
F: 020 7378 9781
Website:
E:
/ Advice and information for carers of older people.
Carers line open Wednesday & Thursday
10am – 12pm, and 2pm – 4pm
Counsel and Care
0845 300 7585
020 7241 8555
Fax: 020 7267 6877
Website:
E:
Twyman House, 16 Bonny Street, London NW1 9PG / Provide information, advice and support for older people and carers. Advise on a range of community care issues.
Directgov
Website: / Government Information for Carers
Provides lots of information regarding your home, housing associations, council houses and other public services
Shelterline
0808 800 4444
Website:
E: / Information for people with any sort of housing related problems.
Hotline
8am – 8pm Monday - Friday
8am – 5pm Saturday - Sunday
Cremation Society of Great Britain
01622 688 292/293
Fax: 01622 686 698
Website:
E:
Address: Brecon House 1st Floor
16/16a Albion Place, Maidstone
Kent ME14 5DZ / Provide information and advice on cremation
CRUSE Bereavement Care
0844 477 9400
Website:
E:
Address: PO Box 800, Richmond, Surrey
TW9 1 RG / Promotes the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Provides counseling and support. Offers information, advice, education and training service.
Helpline open 9.30am – 5pm weekdays.
National Association of Funeral Directors
0845 230 1343
Fax: 0121 711 1351
Website:
Address: 618 Warwick Road
Solihull, West Midlands / Provide information and advise on which funeral directors are members of the association, bound by the code of practice. Also run an arbitration service for complaints.
9am – 5pm Monday to Friday
Registering a Death
0845 643 9769
Website:
E:
Address: 145 -157 St John Street, London
EC1V 4PY / Provide information and advice on the subject of registering a death in the UK.
The Natural Death Centre
01962 712 690
Website:
Address: In The Hill House
Watley Lane, Twyford, Winchester
SO21 1QX / Independent funeral advice service. Provide information on all types of funeral choices, especially advice and support on family organized, environmentally-friendly funerals, and Natural Burial Grounds.
Ring Mon – Fri 10am – 2pm.
Advocacy Partners Speaking Up
(Voice Ability)
01223 555800 (General)
Fax: 01223 555801
020 8330 6644 (Surrey, Merton and Sutton)
Website: (available December 2010)
E:
Address: Surrey, Merton and Sutton Office
Advocacy Partners Speaking Up
McMillan House
54 Cheam Common Road
WorcesterPark, Surrey KT4 8RH / Advocacy Partners Speaking Up is changing its name to VoiceAbility on December 2010
Provides an advocacy service for people with learning and physical difficulties and older people.
Disability Alliance Educational & Research Association
Website:
E:
Address: Universal House, 88-94 Wentworth St
London E1 7SA / National charity which works to relieve the poverty and improve the living standards of disabled people. Provide information on tax credits, benefits, social care to disable people, their families and carers.
DIAL UK
01302 310 123
Fax: 01302 310 404
Website:
E:
Address: St Catherine’s. Tickhill Road
Doncaster, South Yorkshire
DN4 8QN / Provides information and advice services to disabled people and others on all aspects of living with a disability
British Red Cross (Equipment Loan)
Wimbledon 020 8944 0246
Website:
E:
Address: 28 Worple Road, Wimbledon, London
SW19 4EE / Short term hire of wheelchairs, commodes and others. After referral by GP or therapist, can provide specialist equipment.
Motor Neurone Disease Association
08457 626262 (MND Connect Line)
01604 250 505
Fax: 01604 638 289 / 624726
Website:
E: / MND Association provides support, information and research on motor neurone disease. MND’s mission is to ensure that every single person affected by MND can secure the care and support they need.
Multiple Sclerosis Society
0800 800 8000 (Helpline)
020 8438 0700
Fax: 020 8438 0701
Website:
E:
Address: MS National Centre
372 Edgware Road, LondonNW2 6ND / Provides support, research, information and advice on multiple sclerosis.
Depression Alliance
Website:
E:
Address: 20 Great Dover Street, London
SE1 4LX / Provides help and information, research and other services on depression .
Deaf Services
Voice / Minicom: 01372 376 558
01483 517898 (Out of Office Hours Emergency)
Website:
E:
Address: Rentwood Resource Centre,
School Lane, Fetcham, Leatherhead
Surrey KT22 9JX / Specially trained technical officers, can arrange to visit you at home and can help by providing a number of services, information and advice.
Royal National Institute for the Deaf
0800 808 0123
0800 808 9000 Textphone
Fax: 020 7296 8199
Textphone: 0800 808 9000
Website:
E:
Address: 19-23 Featherstone Street, London
EC1Y 8SL / Information and resources for deaf and hard of hearing people, their families, friends and employers, and professionals.
Royal Association for Deaf People
0845 688 2525
Website:
E:
Address: 18 Westside Centre, London Road
Stanway, Colchester, CO3 8PH / Promote the welfare and interest of deaf people such as advice, advocacy and employment services.
Office of the Public Guardian
0300 456 0300 Helpline
020 7664 7755 Textphone
Fax: 0870 739 5780
Website:
E: / The Office of the Public Guardian is responsible for ensuring that receivers or attorneys are appointed to look after the financial affairs of clients, or donors, who are not mentally capable of doing so themselves. Supply leaflets and answer enquiries.
Helpline: 9am – 5pm Monday - Friday
Home Heat Helpline
0800 336 699
Minicom: 0800 027 2122
Website: / Provide information and advise on how to save energy and bills. If you have difficulties paying fuel bills, contact the electricity and gas provider at once.
Helpline:
9am – 8pm Monday – Friday
10am – 2pm Saturday
Heating Helpline
0800 840 4069
Website:
Address: Heating and Ventilating Contractors
Association
Esca House, 34 Palace Court,
London, W2 4JG / Provide services and information on heating from safety advice to searching for qualified heating engineer.
Winter Fuel Payments Helpline
0845 915 1515
0845 601 5613 Textphone
Website:
Search ‘winter fuel payment’ / Information on winter fuel payment.
You may be eligible for winter fuel payment if you have reached 60 years of age. If you are on income support, automatic payments are made during very cold weather – there is no need to claim
Helpline:
8.30am – 4.30pm Monday - Friday
British Gas Energy Trust
01733 421 060 Application Request Line
Fax: 01733 421 020
E:
Website:
British Gas Energy Trust
PO Box 42, Peterborough, PE3 8XH / Provide grants to help to help individuals and families in need to meet arrears of utility bills and other essential domestic bills. Need to be a customer of British Gas or Scottish Gas.
EDF Energy Trust
01733 421 060
Fax: 01733 421020
E:
Website:
PO Box 42, Peterborough, PE3 8XH / Can provide grants to help with arrears of gas / electricity bills and other essential domestic bills. Need to be a customer of EDF Energy.
British Gas – Home Energy Care Register
0800 111 999 (24 hour Gas Emergency)
0800 072 8625 **
Website: / A priority service register for all gas and/ or electricity customers who are elderly, disabled or chronically sick. Record special requirements and help to provide the right services according to your needs. E.g. free gas safety check
**Line: 8am-8pm Monday – Friday
8am-6pm Saturday
Gas Safe Register
0800 408 5500
0800 408 0606 Textphone
Website:
E:
PO Box 6804, BasingstokeRG24 4NB / Provides information and advice on Gas Safe Register. A place to find and check a registered gas engineer or gas business.
EAGA
1. Warm Front Grant
2. Home Energy Efficiency Scheme (HEES)
0800 316 2805 (Warm Front)
0800 316 2815 (HEES)
Website:
E: / 1. Warm Front Grant
2. Home Energy Efficiency Scheme (HEES)
Provides grants to improve the insulation and heating of eligible elderly, low income households.
Energy Watch / Consumer Focus
020 7799 7900
Fax: 020 7799 7901
Website:
E:
4th Floor , Artillery House, Artillery Row, London
SW1P 1RT / Help and advice for consumers to find out the best energy deals and check on your consumer rights. Can also help to make an effective complaint if in need.
Department for Work and Pensions
Website: / Provides advice to pensioners and people planning pensions.
Direct.gov
Website: / Pensions and retirement planning information.
Government Information for the public
Provides lots of information regarding public services at one place.
HM Revenue and Customs
Website: / HMRC’s provide information regarding tax credits, national insurance, income tax and others.
NI Direct Government Services
Website: / A one-stop direct website for all government information and services including direct online services. Information such as motoring, employment, tax & benefits, health, legal rights and etc.
National Debtline
0808 808 4000
Fax: 0121 410 6230
Website:
Address: Tricorn House, 51-53 Hagley Road
Edgbaston, Birmingham B16 8TP / For free confidential and independent advice on how to deal with debt problems.
Helpline:
9am-9pm Monday –Friday
9.30am – 1pm Saturday
Independent Age
020 7605 4200
F: 020 7605 4201
Website:
E:
Address: 6 Avonmore Road, LondonW14 8RL / Charity helping older people on low incomes providing information and advice, practical help and emergency financial aid.
The Royal British Legion
: 08457 725 725 Legionline
Website:
Address: 199 Borough High Street, London
SE1 1AA / Aim to look after the welfare and needs of serving and ex-service people and their families.
Legionline: 9am – 4pm Monday - Friday
Soldiers, Sailors, Airmen and Families association (SSAFA)
0800 731 4880 Helpline
020 8770 4992 Sutton
020 8377 6449 London
Website:
E:
Address: 19 Queen Elizabeth Street, London
SE1 2LP / Provide help and support for those who served in armed forces and ex-service men and their families
Helpline: 10.30am-10.30pm Daily
Tax Back Helpline HM Revenue & Customs
0845 077 6543
Website: / For claiming overpaid tax on Bank and Building Society interest.
Veterans UK
0800 169 2277
Website:
E:
Address: Service Personnel and Veterans
Agency, Norcross, Thornton
Cleveleys, Lancashire FY5 3WP / Veterans-UK is created as a first stop for veterans seeking help and advice.
Helpline:
8.15am-5.15pm Monday – Thursday
8.15am-4.30pm Friday
Royal National Institute for the Blind (RNIB)
0303 123 9999 Helpline
020 7388 1266
Fax: 020 7388 2034
E:
Website:
Address: 105 Judd Street, LondonWC1H 9NE / Information advice and Support for Blind and Partially sighted people.
Helpline:
8.45am-6pm Monday – Friday
9am-4pm Saturday
Information Communication and Advice