DARLENE J. KING, CFM
12648 Victoria Place Circle Apt 6200 ♦ Orlando, FL 32828
Cell: 407.970.8516 ♦
CERTIFIED FACILITY MANAGER
A facility management professional with over 25 years of experience; Skilled in project management, achieving organizational objectives through the integration of people, place, process and technology. Expertise in managing real estate and equipment assets, as well as maintaining an attractive, comfortable and safe working environment for company associates and customers.
AREAS OF EXPERTISE
· Facilities Management and Life Safety
· Planning and Project Management
· Construction Management/Coordination
· Space Planning and Design- Accomplished in 20/20 Giza Designer Software
· Property and Equipment Leases; Subleases
· Budget and Capital Expense Planning
· Cost Containment and Procurement
· Telecommunications
· Office Services Administration and Support
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
UNIVERSAL AMERICAN CORP., Lake Mary, FL 2004-2016
Facilities Manager
Facility manager of leased office space with annual budget of $3-$4 million. Responsible for operations and maintenance of 86,000 sq ft facility, 280+ associates, managing projects, lease negotiations, account payables, service contracts and Facilities personnel in mail center, maintenance and switchboard.
· Collaborated 63,000 sq ft. relocation project from Orlando to Lake Mary site; Assistance to architect/engineering/construction teams, furniture selection and purchase as well as sale of existing furniture and equipment. Also, coordinated the move of 200+ associates contents, furniture and server equipment over one weekend. Completed on time and within budget.
· Provided space planning and design for 20,200 sq ft relocation project utilizing existing furniture. Coordinated move of 90+ associates. Project completed on time and under budget with high customer satisfaction
· Directed architectural/engineering/construction/telecommunications teams for12,500 sq ft expansion project. Involved in lease negotiation, design and space planning, furniture and equipment selection/procurement and telecommunications and move of 55 associates.
· Coordinated several office reconfigurations, working with senior level management to design and allocate space for department organizational changes, all with high customer satisfaction.
· Collaborated 12,500 sq ft sublease, redesigned space for subtenant; Served as the landlord liaison for sublease portfolio
· Negotiated and maintained numerous vendor/supplier contracts; Liaison for two corporate-wide service agreements, resolving company-wide issues, project management and ensuring continuous process improvement
DARLENE KING PAGE TWO
Cell: 407.970.8516
JPI PARTNERS/GMH D/B/A JEFFERSON COMMONS, Orlando, FL 2001-2003
Residential Services Director for Owned and Management Property
· Handled resident complaints, lease/account inquiries and roommate conflicts and mediation
· Assisted with yearly inspections/turn as well as ongoing maintenance issues for property
· Coordinated resident transfer requests, move-outs and reassignments
· Planned and coordinated weekly, monthly and annual resident activities and functions
· Supervised community assistant personnel
· Monitored resident violations, issuing violations and evictions as necessary
· Assisted with vendor/supplier negotiations and budget/planning process
· Assisted with leasing activities and renewals
BLUE CROSS BLUE SHIELD OF FLORIDA, INC., Orlando, FL 1990-2001
Operations Liaison
· Primary contact for facilities and office services for employees, property management and vendors
· Supervised personnel in mailroom, switchboard/reception, claims and account payables
· Covered for Operations Manager in her absence, including 10 week medical leave
· Assisted with departmental moves and reconfigurations; Coordinated set up for conference room/meeting room usage
· Contributed to the budget and planning process
· Assisted with development and implementation of new security program
· Responsible for account payables for Operations Department
· Review vendor/supplier contracts and negotiated new and renewal contracts
· Assisted with conducting monthly member education meetings
· Annually participated in organizational redesign, training and implementation of standard office procedures in Safety & Security, Hurricane and Disaster Preparedness and Fire and Bomb Safety and Primary contact for security personnel
PROFESSIONAL TRAINING
· Awarded the CFM (Certified Facility Manager) designation in July 2009 by the IFMA-International Facility Management Association; CFM designation currently active
· Successfully completed the FMP (Facility Management Professional) competency courses through IFMA-The Business of FM, Leadership and Management, Operations and Maintenance and Planning and Project Management
· 20/20 Giza Designer software
PROFESSIONAL MEMBERSHIPS
International Facilities Management Association (IFMA) - Orlando Chapter; 2005 – Present
2015-Current- President, Co-Chair Sponsorship Committee; Strategic Planning Committee
2013-2014- Vice President, Co-chair Website Development Committee; Strategic Planning Committee
2011-2012- Treasurer; Presenter for CFM roundtable on Human and Environment Factors
2010- Secretary and Programs Chair; Presenter for CFM roundtable-Leadership & Management