1. A patient's discharge status prognosis is "good." This prognosis is an example of
A. an output.
B. an input.
C. feedback.
D. a conversion process.
2. A pharmacy wishes to use a standardized list of drugs for a nearby hospital. You argue that doing so is difficult because of which characteristic of dynamic complexity?
A. Trade-offs
B. History dependency
C. Change
D. Tight coupling
3. A manager fails to schedule enough nurses for a holiday weekend. Nurses who had to work double shifts after a few nurses called in sick quit a few weeks later due to job dissatisfaction and being overworked. This scenario is best described as a/an
A. execution error.
B. latent error.
C. active error.
D. error of commission.
4. What is one way that organizations can "mature" on the quality continuum?
A. Measure past and current performance
B. Meet current organizational standards
C. Eliminate defects and waste
D. Improve philosophy methods
5. The CEO meets with hospital managers to ensure that each understands his or her responsibility in the upcoming Joint Commission survey. In doing so, the CEO is supporting ______structure.
A. cognitive
B. systemic
C. intuitive
D. organizational
7. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved
A. quality.
B. quality control.
C. continuum.
D. organizational management.
8. The interpersonal relationships within hospital departments are examples of ______structure.
A. organizational
B. systemic
C. cognitive
D. intuitive
9. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage?
A. Understanding how systemic structure isn't readily available
B. Going below the waterline for changes
C. Understanding how systemic structure influences behavior
D. Using information to identify essential systemic structure
10. In which one of the following systems context models does a manager take into consideration factors like patient flow through the organization?
A. Systems model of organizational accidents
B. Baldrige performance
C. Socioecological framework
D. Three core process model
11. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness?
A. Systems model of organizational accidents
B. Baldrige performance
C. Socioecological framework
D. Three core process model
12. Vertical organizational structures often prevent interaction across departments and sometimes make it difficult to identify patterns. This is a downfall that falls under which system behavior lesson?
A. Understanding how systemic structure isn't readily available
B. Going below the waterline for changes
C. Using information to identify essential systemic structure
D. Understanding how systemic structure influences behavior
13. To have a more dynamic and mature quality approach, you should add which one of the following choices to your model?
A. Outputs
B. Conversion processes
C. Inputs
D. Feedback
14. You're the health information manager and your best friend is a laboratory technician at the same hospital. In which total quality customer focus category does your friend belong?
A. External customer
B. Internal customer
C. Stakeholder
D. Researcher
15. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced
A. single-loop learning.
B. cognitive psychology.
C. double-loop learning.
D. schema.
16. Most issues within an organization happen
A. at the tip of the iceberg.
B. above the waterline.
C. within the entire iceberg.
D. below the waterline
17. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system?
A. Socioecological framework
B. Baldrige performance
C. Three core process model
D. Systems model of organizational accidents
18. When something fails to achieve the intended outcome, it's called a/an
A. error.
B. adverse event. End of exam
C. violation.
D. latency.
19. An employee, Mac Smith, is servicing the imaging machine in the hospital. In doing so, he's practicing
A. quality control.
B. total quality.
C. quality assurance.
D. quality management.
20. You work in a department in which the manager believes that all processes within the department can be defined, measured, analyzed, improved and controlled. Therefore, you're most likely working with a manager who practices
A. Six Sigma.
B. lean thinking.
C. total quality management.
D. organizational design.