EnglischLerninsel 2: EmpfangenHandelsschule KV Aarau

Answer Key

Worksheet A Task 1

Video Comprehension Clip 1

Answer the questions in English.

  1. What does Mr Bean do in order to open the boot (= Kofferraum) of his Mini?
    He slaps his Mini.
  2. Mr Bean does not allow the porter to carry his white suitcase. What does the porter think of Mr Bean?
    I've never seen such a strange guest before.
  3. What's the first question that the receptionist asks Mr Bean?
    Do you like a pen, Sir?
  4. Why did Mr Bean remove the steering wheel from his car?
    So that no one would steal his car.
  5. What question does the receptionist ask the second guest?
    If you'd like to check in, Sir.

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:

Exercise 1

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1. Your room hasn't been (clean/cleaned) yet. 2. You can check (in/on) from 11:00 AM. 3. Check out (schedule/time) is 12:00 PM. 4. Let me know if you need anything else = Let me know if you (require/request) anything else 5. I can't (see/seem) to find your reservation. 6. Did you make your reservation (online/internet)? 7. Do you have a restaurant on the(promises/premises)( = in or attached to the hotel) 8. We hope you (enjoy/please) your stay. 9. How long will you be (staying/stay)?

Exercise 2

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1. I'm sorry, we don't have any rooms (available/rentable) that weekend. 2. Would you like me to check another (date/schedule) for you? 3. I'm sorry, we're all-(books/booked)( = we have no free rooms) because of a big conference. 4. I'll need to see your passport, or some other form of (identity/identification). 5. We don't have room (servants/service). ( = We don't bring food, etc. to your room) 6. The concierge will (show/carry) you to your room. 7. There's a (tiny/mini)-bar in every suite. 8. Let me know if I can be of further (assistance/assistant) = Let me know if there's anything else I can do to help
9. Before you arrive = (Prior/Previous) to your arrival

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Worksheet A Task 4

Video Comprehension Clip 2

Answer the questions in English.

  1. What word does the receptionist use to explain the problem with the reservation? What does this word probably mean?
    "glitch", technischePanne
  2. What solution does the receptionist put forward?
    She upgrades the guest at no extra cost.
  3. Was there any problem during the flight?
    No, the flight was smooth.
  4. What is "the Big Apple"?
    New York
  5. What word does the receptionist use for the person who takes the luggage up to the guest's room?
    bellboy

Worksheet B Task 1

Video Comprehension Clip 3

Answer these questions in English.

  1. Where does the lady want to go? Single or Return?
    Manchester, Single
  2. What's the price?
    £ 21.-
  3. When's the next train? Which platform?
    09.30 am; platform3
  4. When does the second customer want to travel to Cardiff?
    next Tuesday, 25th
  5. When does the train arrive in Cardiff?
    10.50 am
  6. How much does he have to pay for the ticket?
    £ 40.25

Worksheet D Task 1

Translate into English, then listen to the CD (26)*.

  1. Guten Morgen. Ich heisse Müller.

Good morning, my name’s Miller.

  1. Freut mich, Frau Müller. Ich bin James Streets.

Pleased to meet you, Ms Miller. I’m James Streets.

  1. Freutmichauch. Nun….

Nice to meet you too. Now…..

  1. Hallo, James. Schön, Sie wieder zu sehen. Sehen Sie. Ich möchte

Ihnen meine Juniorpartnerin Michelle Panza vorstellen.

Hello James. Good to see you again.Look. I’d like to introduce my junior partner, Michelle Panza.

  1. Hm, freut mich, Frau Panza.

Well, pleased to meet you, MsPanza.

  1. Hallo, Herr Streets. Freut mich auch.

Hello, Mr Streets. Nice to meet you too.

Put in the best expression in English.

  1. My name’s Felix. Pleased…………..to meet………..…you.
  2. ……Could…….you please send me a confirmation? -

(Gewiss)………Certainly………………, madam.

  1. May……I ask you not to smoke in here please? –

(Wie bitte?)………Pardon?………… -- Pleasedon’t ……smoke. (Bitte rauchen Sie nicht!)

  1. I’d like to……introduce…..my partner…to…….you.
  2. Oh, you…would……like some sugar? –

(Hierbitte)……Here you are.

  1. (Leider)……I’m afraid…….the manager is not available at the moment.
  2. How can I…help…..you? (Was kann ich für Sie tun?)
  3. ……Nice………….to……see…….you again! (Schön, Sie……)
  4. Okay, let’s go then. – Yes, go……ahead………! –

……After……you, madam.

  1. ……Would/Will…….that date be…all….right for you, sir? -

Oh, I’ll…….just……check………in my organiser.

  1. Thank you very much. – That’s very kind of you./You’re welcome.
  2. Excuse me, madam! – Yes,…can……I……help……..you?
  3. (Am Telefon) Dito Publishers, Planzaspeaking .
  4. Hello, I’d like to …….make a reservation.

Worksheet D Task 2

Exercise 1

Exercise 2

Exercise 2: Match each word and phrase with its definition. Solutions: 1d, 2c, 3e, 4f, 5b, 6a

  1. brand name a usual people who buy a company’s services or products
  2. to have a historyb strong points
  3. potentialc to have previous experience in the market
  4. proposed strategyd name given by the company so the product is easily recognised
  5. strengthse possibility of future success
  6. traditional marketf what you plan to do to achieve your goal

Worksheet D, Task 3

  1. Who is Joanna?

She is a representative of /the account director of Bluestream Advertising.

  1. What words does Cameron use when he explained why he changed the date?

He said: Let me apologise for changing the dates….

  1. Why did Mike and Joanna not have a late-night drink (=night-cap)?

They had to go home because they’ll need their energy for the next day.

  1. What words does Jamie use to say that it was his company?

He said: owning my own company….

  1. How does Mike order the wine?

He said: Could we have a bottle of Chateauneuf-du-Pape, please?

  1. What are Cameron’s last words when he left?

He said: Goodbye for now.

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